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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
3511
LatestTicket
CreatedAt
4/22/2021 8:44:07 AM
UpdatedAt
11/21/2021 10:49:28 AM
Subject
Leak
Description
<span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA">Meter leak reported to water works ref number 716851&nbsp;</span>
Priority
Disposition
27
ConversationType
3
Parent
Account
2994
OpenedBy
AssignedTo
75
Region
2
Department
23
QueryType
1
SubQueryType
96
Escalation
EscalationCron
History
[{"op":"R","uid":"173","un":"olgad","dt":"2021-04-22T08:43:59.322Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-04T09:06:17.065Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T10:49:28.775Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
96
CreatedBy1
UpdatedBy1
11
ResolvedAt
11/21/2021 10:49:28 AM
Thread
ResolvedBy
173
WasCreatedByCustomer
HasIvrcall
Creator
Updator
11
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