Details

Conversation

EscalationLevel

LatestCall

LatestChat

LatestSms

LatestEmail

LatestFax

Campaign

IsOpen

Not SetTrueFalse

Customer

3511

LatestTicket

CreatedAt

4/22/2021 8:44:07 AM

UpdatedAt

11/21/2021 10:49:28 AM

Subject

Leak

Description

<span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA">Meter leak reported to water works ref number 716851&nbsp;</span>

Priority

Disposition

27

ConversationType

3

Parent

Account

2994

OpenedBy

AssignedTo

75

Region

2

Department

23

QueryType

1

SubQueryType

96

Escalation

EscalationCron

History

[{"op":"R","uid":"173","un":"olgad","dt":"2021-04-22T08:43:59.322Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-04T09:06:17.065Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T10:49:28.775Z"}]

CreatedBy

UpdatedBy

Category

1

Subcategory

96

CreatedBy1

UpdatedBy1

11

ResolvedAt

11/21/2021 10:49:28 AM

Thread

ResolvedBy

173

WasCreatedByCustomer

Not SetTrueFalse

HasIvrcall

Not SetTrueFalse

Creator

Updator

11