Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 3677 | 4/29/2021 9:29:15 AM | 2/23/2023 8:34:05 AM | LATE TERMINATION | LATE TERMINATION<br/><b>Journal Number</b>: [919745] | 27 | 3 | 3128 | 5 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-29T09:33:25.227Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-04-29T09:34:35.209Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-06-24T08:16:50.760Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-14T10:21:50.377Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-10-05T13:20:47.628Z"}] | 6 | 122 | 2/23/2023 8:34:05 AM | 6 | 6 | |||||||||||||||||||||||
| 3675 | 4/29/2021 9:03:11 AM | 11/22/2021 7:58:44 AM | Leak letter | Affidavit submitted by consumer and filed.<div>account debt written off.</div> | 27 | 3 | 3127 | 75 | 3 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-29T09:02:57.195Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-20T10:37:01.950Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T07:58:44.779Z"}] | 1 | 101 | 6 | 11/22/2021 7:58:44 AM | 173 | 6 | ||||||||||||||||||||||
| 3674 | 4/29/2021 8:58:49 AM | 7/3/2022 9:37:42 AM | water | high water consumption on march account 2021<div><br></div><div>QRC RESPONSE:</div><div>March 2021 was back charged consumption over 99 days (3 months).</div><div>Old meter removed in May 2021 and interims removed with actual readings.</div><div>Acc in order and query closed</div> | 27 | 3 | 3126 | 7 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-04-29T08:58:51.449Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T07:58:08.408Z"}] | 1 | 101 | 14 | 7/3/2022 9:37:41 AM | 134462 | 3 | 3 | |||||||||||||||||||||
| 3673 | 4/29/2021 8:56:58 AM | 11/13/2022 9:45:52 AM | Leak letter | Affidavit submitted by consumer and filed. <div><b><u>QRC Response:</u></b></div><div>As per assessment the account doe snot qualify for a rebate due to the fact that the average is higher that the charged consumption.</div> | 27 | 3 | 3125 | 17 | 3 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-29T08:56:44.076Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T07:57:34.994Z"}] | 1 | 96 | 14 | 11/13/2022 9:45:52 AM | 139310 | 17 | 17 | |||||||||||||||||||||
| 3672 | 4/29/2021 8:49:20 AM | 5/15/2022 10:41:23 AM | Leak letter | Plumber's report submitted by consumer and filed.<div><br></div><div>leak credit adjustment done for 202102-202105 av 7kl</div><br/><b>Journal Number</b>: [851291]<br/><b>Journal Amount</b>: [-R20,803.71] | 27 | 3 | 3124 | 12 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-29T08:49:06.266Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-20T08:42:06.369Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T07:57:14.780Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-05-15T10:40:07.877Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-05-15T10:41:03.004Z"}] | 1 | 96 | 3 | 5/15/2022 10:41:23 AM | 12 | 3 | ||||||||||||||||||||||
| 3671 | 4/29/2021 8:44:18 AM | 11/22/2021 7:56:45 AM | Leak letter | Affidavit submitted by consumer and filed.<div>customer to re submit plumbers letter</div> | 27 | 3 | 3123 | 75 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-29T08:44:04.554Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-21T09:00:16.219Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T07:56:45.703Z"}] | 1 | 96 | 6 | 11/22/2021 7:56:45 AM | 173 | 6 | ||||||||||||||||||||||
| 3670 | 4/29/2021 8:35:17 AM | 4/29/2021 8:35:19 AM | 2 | 3122 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-29T08:39:25.043Z"}] | 18 | |||||||||||||||||||||||||||||||||||
| 3669 | 4/29/2021 8:32:30 AM | 11/22/2021 7:56:21 AM | ELECTRICITY QUERY | CONSUMER HAS A PREPAID METER<div><br></div><div>2021/07/14 - Requested removal/installation report for meters from Wayne Beckman<br></div><div>no electricity meter on solar ,Electricity query will be closed </div> | 4 | 3 | 3121 | 14 | 2 | 23 | 2 | 102 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-29T08:32:22.983Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-29T09:00:12.145Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-29T09:01:37.952Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-07-14T13:30:47.269Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-19T13:49:32.162Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-22T07:01:58.241Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T07:56:21.372Z"}] | 2 | 50 | 12 | 11/22/2021 7:56:21 AM | 14 | 12 | ||||||||||||||||||||||
| 3668 | 4/29/2021 8:29:29 AM | 3/28/2022 6:33:19 AM | water | water leak credit<br/><b>Journal Number</b>: [479040]<br/><b>Journal Amount</b>: [R31,516.47] | 27 | 3 | 3120 | 3 | 2 | 23 | 1 | 50 | 1662 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-04-29T08:29:32.421Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-04-29T08:32:55.163Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-04-29T08:47:12.097Z"}] | 1 | 50 | 3/28/2022 6:33:19 AM | 3 | 3 | ||||||||||||||||||||||
| 3667 | 4/29/2021 8:28:37 AM | 4/2/2023 5:48:59 PM | Six months policy | Please assess account for six months policy for period 2018/10-2020/02<div><b><u>QRC RESPONSE:</u></b></div><div>6 MONTHS POLICY JOURNAL DONE FOR 20200328</div><br/><b>Journal Number</b>: [857699]<br/><b>Journal Amount</b>: [5161.64] | 27 | 3 | 3119 | 15 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-29T08:28:22.848Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T07:54:09.238Z"}] | 1 | 101 | 14 | 4/2/2023 5:48:47 PM | 8 | 8 | ||||||||||||||||||||||
| 3665 | 4/29/2021 7:43:45 AM | 5/19/2021 2:12:39 PM | 2 | 3118 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-04-29T07:43:37.508Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-05-19T14:16:04.633Z"}] | 2 | |||||||||||||||||||||||||||||||||||
| 3663 | 4/29/2021 7:17:17 AM | 9/26/2022 12:30:42 PM | LATE TERMINATION | LATE TERMINATION PROPERTY WAS SOLD IN 2020 <div><br></div><div>Referred to Rates to adjusted rates and interest charges - 03.07.2022</div><div><i>Account adjusted accordingly ,2022/09/16</i>.-10332399</div> | 27 | 3 | 3117 | 4 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-29T07:17:05.353Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-29T08:02:29.639Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-29T08:04:13.259Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T07:52:58.531Z"}] | 6 | 122 | 14 | 9/26/2022 12:30:42 PM | 230 | 230 | ||||||||||||||||||||||
| 3661 | 4/28/2021 12:59:05 PM | 11/22/2021 7:52:29 AM | consumption | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 3116 | 74 | 4 | 23 | 1 | 67 | 1660 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-28T12:58:54.511Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T07:51:27.983Z"}] | 9 | 123 | 14 | 11/22/2021 7:52:29 AM | 172 | 14 | |||||||||||||||||||||
| 3660 | 4/28/2021 12:49:39 PM | 2/23/2023 7:44:47 AM | WATER QUERY SIX MONTHS POLICY | WATER QUERY SIX MONTHS POLICY<div><br></div><div>SIX MONTHS POLICY ADJUSTMENT DONE</div><br/><b>Journal Number</b>: [848971] | 27 | 3 | 3115 | 15 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-28T12:49:41.848Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-04-28T12:51:09.353Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T07:50:51.122Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-18T08:28:36.438Z"}] | 1 | 101 | 15 | 2/23/2023 7:44:46 AM | 124166 | 6 | 6 | |||||||||||||||||||||
| 3659 | 4/28/2021 12:49:07 PM | 10/27/2022 10:58:35 AM | HIGH WATER CONSUMPTION | do not qualify for 6 month policy | 27 | 3 | 3114 | 15 | 2 | 23 | 1 | 67 | 1659 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-28T12:48:56.880Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-28T12:50:10.658Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T07:39:18.653Z"}] | 1 | 101 | 14 | 10/27/2022 10:58:35 AM | 10 | 10 | |||||||||||||||||||||
| 3658 | 4/28/2021 12:38:33 PM | 11/22/2021 7:36:27 AM | QUERY | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 3113 | 14 | 2 | 23 | 1 | 67 | 1657 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-28T12:38:22.033Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-28T12:39:18.928Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T07:18:34.509Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T07:35:27.152Z"}] | 9 | 123 | 14 | 11/22/2021 7:36:27 AM | 14 | 14 | |||||||||||||||||||||
| 3657 | 4/28/2021 12:32:23 PM | 2/19/2022 7:26:49 AM | HIGH WATER CONSUMPTION OCTOBER 2020 | WATER QUERY IN OCTOBER 2020 | 27 | 3 | 3112 | 14 | 2 | 23 | 1 | 67 | 1655 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-28T12:32:12.012Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-28T12:33:23.233Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T07:17:20.568Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-19T07:19:08.245Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-19T07:26:30.123Z"}] | 1 | 101 | 13 | 2/19/2022 7:26:49 AM | 14 | 13 | |||||||||||||||||||||
| 3656 | 4/28/2021 12:26:05 PM | 3/28/2022 7:25:06 AM | HIGH WATER CONSUMPTION AUG/NOV 2020 | six months policy applied<br/><b>Journal Number</b>: [768872] | 24 | 3 | 3111 | 2 | 23 | 1 | 67 | 1653 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-28T12:25:53.988Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-28T12:27:40.066Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T07:16:36.398Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2022-02-13T10:37:07.067Z"}] | 1 | 101 | 12 | 12 | ||||||||||||||||||||||||
| 3655 | 4/28/2021 12:24:34 PM | 2/16/2022 7:51:39 AM | High consumption | Kindly assess a high consumption on the period 202104<div><br></div><div>ACCOUNT DOES NOT QUALIFY FOR 6 MONTHS POLICY.</div> | 27 | 3 | 3110 | 74 | 4 | 23 | 1 | 66 | 1651 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-28T12:24:23.401Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T07:16:01.748Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-16T07:50:27.858Z"}] | 1 | 101 | 15 | 2/16/2022 7:51:39 AM | 124016 | 172 | 15 | ||||||||||||||||||||
| 3654 | 4/28/2021 12:16:43 PM | 6/30/2022 6:35:56 AM | High consumption | Kindly assess a high consumption for the period 201903-202011<br/><b>Journal Amount</b>: [61009.84] | 27 | 3 | 3109 | 74 | 2 | 23 | 1 | 67 | 1650 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-28T12:16:32.689Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T07:15:26.992Z"}] | 1 | 101 | 14 | 6/30/2022 6:35:51 AM | 2 | 2 |