Details
Conversation
EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Not Set True False
Customer
3673
LatestTicket
CreatedAt
4/29/2021 8:56:58 AM
UpdatedAt
11/13/2022 9:45:52 AM
Subject
Leak letter
Description
Affidavit submitted by consumer and filed. <div><b><u>QRC Response:</u></b></div><div>As per assessment the account doe snot qualify for a rebate due to the fact that the average is higher that the charged consumption.</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
3125
OpenedBy
AssignedTo
17
Region
3
Department
23
QueryType
1
SubQueryType
96
Escalation
EscalationCron
History
[{"op":"R","uid":"173","un":"olgad","dt":"2021-04-29T08:56:44.076Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T07:57:34.994Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
96
CreatedBy1
UpdatedBy1
14
ResolvedAt
11/13/2022 9:45:52 AM
Thread
139310
ResolvedBy
17
WasCreatedByCustomer
Not Set True False
HasIvrcall
Not Set True False
Creator
Updator
17