Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 3973 | 5/7/2021 9:03:14 AM | 7/17/2022 8:45:53 AM | WATER READING AVERAGED FROM 2015.01 - 2016.06 | WATER READING AVERAGED FROM 2015.01 - 2016.06<div>REPORTED METER STUCK ON W.W REF NO 737094</div><div>D/O 2021.10.07.</div><div><br></div><div>QRC RESPONSE:</div><div>Query closed. debt written off June 2022 and acc up to date</div> | 27 | 3 | 3362 | 4 | 4 | 23 | 1 | 47 | 1889 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-05-07T09:03:16.336Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-06-21T08:25:15.583Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-17T07:25:36.868Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-14T12:44:27.001Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T06:54:32.182Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-11T12:26:39.268Z"}] | 1 | 111 | 14 | 7/17/2022 8:45:53 AM | 135159 | 3 | 3 | ||||||||||||||||||||
| 3972 | 5/7/2021 8:55:35 AM | 7/17/2022 8:56:20 AM | High consumption | Kindly assess a high consumption for period 201907-202010 <div><br></div><div>QRC RESPONSE:</div><div>Debt written off June 2021. Acc up to date and query closed</div> | 27 | 3 | 3361 | 74 | 4 | 23 | 1 | 67 | 1888 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-05-07T08:57:20.121Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T06:52:55.749Z"}] | 1 | 101 | 14 | 7/17/2022 8:56:20 AM | 135162 | 3 | 3 | ||||||||||||||||||||
| 3971 | 5/7/2021 8:54:20 AM | 7/21/2021 12:25:53 PM | no valid query details submitted | no valid query details submitted | 27 | 3 | 12 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-14T08:05:38.254Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:26:08.109Z"}] | 1 | 44 | 7/21/2021 12:25:53 PM | 12 | 14 | ||||||||||||||||||||||||
| 3969 | 5/7/2021 8:45:39 AM | 11/23/2021 6:52:32 AM | High consumption | Kindly assess a high consumption for the period 201810-202007 | 30 | 3 | 3360 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-05-07T08:47:24.325Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T06:52:05.864Z"}] | 1 | 101 | 14 | 14 | |||||||||||||||||||||||||
| 3968 | 5/7/2021 8:34:17 AM | 7/17/2022 9:02:41 AM | Six Months Policy | Kindly assess a six months policy for the period 201805-202009<div><br></div><div>QRC RESPONSE:</div><div>Debt written off 2021/06. Account up to date and query closed</div> | 27 | 3 | 3359 | 74 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-05-07T08:36:02.607Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T06:51:34.762Z"}] | 1 | 101 | 14 | 7/17/2022 9:02:41 AM | 3 | 3 | ||||||||||||||||||||||
| 3965 | 5/7/2021 8:21:13 AM | 2/2/2022 12:28:44 PM | High water consumption | Kindly investigate high water charges raised on this account. | 30 | 3 | 3358 | 2 | 23 | 1 | 67 | 1887 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-07T08:25:10.814Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T06:50:34.073Z"}] | 1 | 101 | 14 | 14 | ||||||||||||||||||||||||
| 3964 | 5/7/2021 8:20:02 AM | 4/12/2022 9:43:30 AM | 6 Months Policy | Kindly assess a high water consumption for the period 201911-202103<div>6 months policy journal done for 202103 period.</div><br/><b>Journal Number</b>: [768875] | 24 | 3 | 3357 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-05-07T08:21:47.476Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T06:49:59.757Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-13T09:02:00.452Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-13T10:04:42.548Z"}] | 1 | 101 | 6 | 6 | |||||||||||||||||||||||||
| 3962 | 5/7/2021 8:13:42 AM | 10/22/2022 7:04:52 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH WATER CONSUMPTION FOR AUGUST 2020. KINDLY INVESTIGATE AND RESOLVE.<div><br></div><div>QRC RESPONSE:</div><div>Aug 2020 raised an interim charge which was reversed Sept 2020. </div><div>Consumer to advise if any leaks were repaired in 2020 in order to assess further. </div><div>If leaks repaired, LOG A NEW QUERY and upload a signed copy of the plumbers letter stating what was repaired with date of repairs.</div> | 27 | 3 | 3356 | 15 | 2 | 23 | 1 | 67 | 1880 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-07T08:17:40.390Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T06:48:21.856Z"}] | 1 | 101 | 14 | 10/22/2022 7:04:52 AM | 135171 | 3 | 3 | ||||||||||||||||||||
| 3963 | 5/7/2021 8:12:18 AM | 6/16/2022 12:32:36 PM | water | High water consumption. There's a smart meter not updated on Solar as well. Check reading taken today is 1811, meter number on property is UKE2279.<div><br></div><div>-account in order</div> | 27 | 3 | 3355 | 17 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"194","un":"nomalungisaw","dt":"2021-05-07T08:12:19.861Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-05-07T11:03:01.633Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T06:47:37.866Z"}] | 1 | 112 | 14 | 6/16/2022 12:32:36 PM | 13 | 13 | ||||||||||||||||||||||
| 3960 | 5/7/2021 8:08:26 AM | 5/7/2021 8:09:45 AM | 2 | [{"op":"R","uid":"194","un":"nomalungisaw","dt":"2021-05-07T08:08:41.141Z"},{"op":"R","uid":"194","un":"nomalungisaw","dt":"2021-05-07T08:09:38.405Z"}] | 194 | ||||||||||||||||||||||||||||||||||||
| 3961 | 5/7/2021 8:04:37 AM | 3/22/2022 7:09:10 AM | High consumption | Kindly assess a high consumption for the period 201902-202104<br/><b>Journal Amount</b>: [143367.56] | 27 | 3 | 3354 | 2 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-05-07T08:06:22.725Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-05-19T14:14:04.928Z"}] | 1 | 95 | 3/22/2022 7:09:10 AM | 2 | 2 | |||||||||||||||||||||||
| 3959 | 5/7/2021 7:58:55 AM | 2/2/2022 12:28:44 PM | High water consumption | Kindly investigate high water charges raised on this account. | 30 | 3 | 3353 | 2 | 23 | 1 | 67 | 1879 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-07T08:02:54.209Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T06:46:47.849Z"}] | 1 | 96 | 14 | 14 | ||||||||||||||||||||||||
| 3957 | 5/7/2021 7:45:41 AM | 2/2/2022 12:28:44 PM | High water consumption | Kindly investigate high water charges raised on this account.<br/><b>Journal Amount</b>: [57640.30] | 27 | 3 | 3352 | 72 | 2 | 23 | 1 | 67 | 1878 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-07T07:49:38.660Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-22T13:23:43.279Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-22T13:23:53.272Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T06:46:20.519Z"}] | 1 | 96 | 2 | 2/2/2022 12:28:44 PM | 73 | 2 | |||||||||||||||||||||
| 3956 | 5/7/2021 7:42:02 AM | 2/2/2022 12:28:44 PM | High water consumption | Kindly investigate high water charges raised on this account. | 30 | 3 | 3351 | 2 | 23 | 1 | 67 | 1877 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-07T07:45:59.796Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T06:45:43.821Z"}] | 1 | 96 | 14 | 14 | ||||||||||||||||||||||||
| 3955 | 5/7/2021 7:42:00 AM | 11/23/2021 6:45:10 AM | High consumption | Kindly assess a high consumption for a period 201911-202004.<div>6 month policy processed for 202004.</div><br/><b>Journal Number</b>: [161017] | 27 | 3 | 3350 | 12 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-05-07T07:43:45.790Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-17T08:19:11.756Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T06:45:10.085Z"}] | 1 | 101 | 10 | 11/23/2021 6:45:10 AM | 12 | 10 | ||||||||||||||||||||||
| 3953 | 5/7/2021 7:40:17 AM | 7/21/2022 9:00:14 AM | Six months policy | Please assess account for six months policy for two periods - 2017/03-2018/05 and 2018/06-2019/08<div><br></div><div>SIX MONTHS POLICY ADJUSTMENT DONE</div><br/><b>Journal Number</b>: [699255] | 24 | 3 | 3349 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-05-07T07:39:59.546Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T06:44:29.628Z"}] | 1 | 101 | 14 | 15 | |||||||||||||||||||||||||
| 3952 | 5/6/2021 6:05:03 PM | 2/24/2022 11:12:21 AM | late term | water billing on pre owner 10064547 and must be tranfr | 27 | 3 | 3348 | 25 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-05-06T18:04:46.434Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-07T10:04:53.614Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T06:42:30.125Z"}] | 6 | 76 | 14 | 2/24/2022 11:12:21 AM | 25 | 14 | ||||||||||||||||||||||
| 3951 | 5/6/2021 1:45:20 PM | 7/21/2021 12:25:18 PM | no valid query details submitted | no valid query details submitted | 27 | 3 | 7 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-05-06T13:49:24.541Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-14T08:06:16.112Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:25:29.968Z"}] | 1 | 44 | 7/21/2021 12:25:18 PM | 7 | 14 | ||||||||||||||||||||||||
| 3950 | 5/6/2021 1:44:03 PM | 7/21/2021 12:24:40 PM | no valid query details submitted | no valid query details submitted | 27 | 3 | 75 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-05-06T13:48:02.067Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-14T08:06:54.703Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:24:54.286Z"}] | 1 | 44 | 7/21/2021 12:24:40 PM | 173 | 14 | ||||||||||||||||||||||||
| 3947 | 5/6/2021 1:27:49 PM | 9/26/2022 12:32:23 PM | transfer water meter to the ownersaccount | Kindly transfer water charged to the new owner's account.<div><br></div><div>Requested Consolidation through Data Quality as same owner account, no change of ownership.</div><div><i><b>Account consolidated 2022/07</b></i></div> | 27 | 3 | 3345 | 17 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-06T13:31:48.437Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T06:41:20.597Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-28T09:33:49.830Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-28T09:46:45.410Z"}] | 1 | 50 | 14 | 9/26/2022 12:32:22 PM | 135236 | 230 | 230 |