Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 4117 | 5/13/2021 8:38:13 AM | 5/19/2022 7:51:12 AM | refuse not billed | consumer not billed for refuse. kindly investigate and resolve. | 30 | 3 | 3493 | 2 | 23 | 4 | 58 | 2055 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-13T08:42:02.872Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T09:03:04.287Z"}] | 4 | 116 | 14 | 14 | ||||||||||||||||||||||||
| 4118 | 5/13/2021 8:35:21 AM | 5/13/2021 8:36:46 AM | 2 | 3494 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-13T08:39:40.482Z"}] | 16 | |||||||||||||||||||||||||||||||||||
| 4118 | 5/13/2021 8:34:50 AM | 5/19/2022 7:53:10 AM | WATER QUERY | WATER QUERY | 27 | 3 | 3494 | 18 | 2 | 23 | 1 | 67 | 2062 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-13T08:35:02.103Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-13T09:00:27.164Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T09:02:10.603Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-13T10:23:19.730Z"}] | 1 | 101 | 13 | 5/19/2022 7:53:10 AM | 18 | 13 | |||||||||||||||||||||
| 4117 | 5/13/2021 8:33:07 AM | 5/19/2022 7:51:12 AM | sewerage not billed | consumer not billed for sewerage. kindly investigate and resolve. | 30 | 3 | 3493 | 2 | 23 | 93 | 58 | 2053 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-13T08:36:57.592Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T09:01:16.393Z"}] | 93 | 117 | 14 | 14 | ||||||||||||||||||||||||
| 4116 | 5/13/2021 8:21:09 AM | 5/19/2022 7:51:12 AM | REFUSE NOT BILLED | CONSUMER NOT BILLED FOR REFUSE. KINDLY INVESTIGATE AND RESOLVE. | 30 | 3 | 3492 | 2 | 23 | 4 | 58 | 2052 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-13T08:24:59.338Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T09:00:36.303Z"}] | 4 | 116 | 14 | 14 | ||||||||||||||||||||||||
| 4116 | 5/13/2021 8:18:59 AM | 2/26/2023 7:10:03 AM | SEWERAGE NOT BILLED | CONSUMER NOT BILLED FOR SEWERAGE. KINDLY INVESTIGATE AND RESOLVE.<div>QRC Response :DATE 26/02/2023</div><div>Email sent to Billing department to investigate and add the charge .</div> | 30 | 3 | 3492 | 5 | 2 | 23 | 93 | 58 | 2051 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-13T08:22:49.360Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:59:55.818Z"}] | 93 | 117 | 14 | 12 | |||||||||||||||||||||||
| 4115 | 5/13/2021 8:13:40 AM | 5/19/2022 7:51:12 AM | REFUSE NOT BILLED ON ACCOUNT | CONSUMER NOT BILLED FOR REFUSE. KINDLY INVESTIGATE AND RESOLVE. | 30 | 3 | 3491 | 2 | 23 | 4 | 58 | 2050 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-13T08:17:30.771Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:59:10.336Z"}] | 4 | 116 | 14 | 14 | ||||||||||||||||||||||||
| 4115 | 5/13/2021 8:10:59 AM | 5/19/2022 7:51:12 AM | WATER INTERIMS BILLED | CONSUMER QUERYING WHY INTERIMS ARE CHARGED ON ACCOUNT. KINDLY INVESTIGATE AND RESOLVE. | 30 | 3 | 3491 | 2 | 23 | 1 | 51 | 2049 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-13T08:14:49.257Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:58:36.173Z"}] | 1 | 113 | 14 | 14 | ||||||||||||||||||||||||
| 4115 | 5/13/2021 8:08:39 AM | 2/26/2023 7:06:36 AM | SEWERAGE NOT BILLED | CONSUMER NOT BILLED FOR SEWERAGE. KINDLY INVESTIGATE AND RESOLVE.<div>QRC Response :DATE 26/02/2023</div><div>Email sent to Billing department to investigate and add the charge .</div> | 30 | 3 | 3491 | 5 | 2 | 23 | 93 | 58 | 2048 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-13T08:12:28.853Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:57:56.267Z"}] | 93 | 117 | 14 | 12 | |||||||||||||||||||||||
| 4114 | 5/13/2021 8:00:05 AM | 8/15/2021 10:08:00 AM | no valid query details submitted | no valid query details submitted | 27 | 3 | 3490 | 15 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-05-13T08:00:26.227Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-14T08:04:44.545Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:27:04.835Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-15T10:07:24.741Z"}] | 1 | 44 | 8/15/2021 10:08:00 AM | 15 | 6 | |||||||||||||||||||||||
| 4113 | 5/13/2021 7:56:38 AM | 5/19/2022 7:51:12 AM | REFUSE NOT BILLED ON ACCOUNT | CONSUMER NOT BILLED FOR REFUSE ON ACCOUNT. KINDLY INVESTIGATE AND RESOLVE. | 30 | 3 | 3489 | 2 | 23 | 4 | 58 | 2047 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-13T08:00:28.010Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:57:15.663Z"}] | 4 | 116 | 14 | 14 | ||||||||||||||||||||||||
| 4113 | 5/13/2021 7:53:36 AM | 5/19/2022 7:51:12 AM | WATER NOT BILLED ON ACCOUNT | CONSUMER NOT BILLED FOR WATER ON ACCOUNT.KINDLY INVESTIGATE AND RESOLVE. | 30 | 3 | 3489 | 2 | 23 | 1 | 58 | 2046 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-13T07:57:33.087Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:56:35.879Z"}] | 1 | 113 | 14 | 14 | ||||||||||||||||||||||||
| 4113 | 5/13/2021 7:51:11 AM | 2/26/2023 7:01:32 AM | NO SEWERAGE BILLED ON ACCOUNT | CONSUMER IS NOT BILLED FOR SEWERAGE ON ACCOUNT. KINDLY INVESTIGATE AND RESOLVE.<div>QRC Response :DATE 26/02/2023</div><div>Email sent to Billing department to investigate and add the charge .</div> | 30 | 3 | 3489 | 5 | 2 | 23 | 93 | 58 | 2045 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-13T07:55:02.450Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:55:53.176Z"}] | 93 | 117 | 14 | 12 | |||||||||||||||||||||||
| 4112 | 5/13/2021 7:44:05 AM | 5/19/2022 7:51:12 AM | FIRE LEVY NOT BILLED ON ACCOUNT | CONSUMER NOT BILLED FOR FIRE LEVY. KINDLY INVESTIGATE AND RESOLVE. | 30 | 3 | 3488 | 2 | 23 | 3 | 58 | 2044 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-13T07:48:16.919Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:55:11.521Z"}] | 3 | 115 | 14 | 14 | ||||||||||||||||||||||||
| 4112 | 5/13/2021 7:40:18 AM | 5/19/2022 7:51:12 AM | REFUSE NOT BILLED | CONSUMER NOT BILLED FOR REFUSE. KINDLY INVESTIGATE AND RESOLVE. | 30 | 3 | 3488 | 2 | 23 | 4 | 58 | 2043 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-13T07:44:19.891Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:54:35.295Z"}] | 4 | 116 | 14 | 14 | ||||||||||||||||||||||||
| 4112 | 5/13/2021 7:38:20 AM | 5/19/2022 7:51:12 AM | WATER NOT BILLED | CONSUMER NOT BILLED FOR WATER. KINDLY INVESTIGATE AND RESOLVE. | 30 | 3 | 3488 | 2 | 23 | 1 | 58 | 2042 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-13T07:42:15.680Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-23T07:40:46.969Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:53:54.161Z"}] | 1 | 113 | 14 | 14 | ||||||||||||||||||||||||
| 4112 | 5/13/2021 7:35:01 AM | 2/26/2023 6:46:50 AM | SEWERAGE NOT BILLED | CONSUMER QUERYING THE SEWERAGE THAT IS NOT BEING BILLED ON THE ACCOUNT. KINDLY INVESTIGATE AND RESOLVE.<div>QRC Response :DATE 26/02/2023</div><div>Email sent to Billing department to investigate and add the charge .</div> | 30 | 3 | 3488 | 5 | 2 | 23 | 93 | 58 | 2041 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-13T07:38:51.737Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:53:06.708Z"}] | 93 | 117 | 14 | 12 | |||||||||||||||||||||||
| 4111 | 5/13/2021 7:02:11 AM | 10/13/2022 6:37:00 AM | water query | leak rebate applied<br/><b>Journal Number</b>: [undefined]<br/><b>Journal Amount</b>: [55496.94] | 27 | 3 | 3487 | 17 | 2 | 23 | 1 | 67 | 2040 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-05-13T07:02:14.647Z"},{"op":"R","uid":"26","un":"nobulalim","dt":"2021-05-13T07:02:24.011Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:50:55.487Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-19T10:23:09.529Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-19T10:26:10.869Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-04-11T06:49:21.013Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-05-13T06:18:47.506Z"}] | 1 | 96 | 13 | 10/13/2022 6:36:50 AM | 2 | 2 | |||||||||||||||||||||
| 4107 | 5/12/2021 1:35:48 PM | 7/3/2022 12:11:05 PM | Change ownership from domestic to vacant property | <span style="color: rgb(32, 31, 30); font-family: Calibri, sans-serif; font-size: 14.6667px;">Property has been vandalised, please reverse services.</span><div><span style="color: rgb(32, 31, 30); font-family: Calibri, sans-serif; font-size: 14.6667px;"><br></span></div><div><div style="overflow-anchor: none; color: rgb(62, 39, 35); font-size: 12.48px; background-color: rgb(200, 230, 201);">send to billing for investigation for vandalized property</div></div> | 30 | 3 | 3486 | 2 | 23 | 12 | 108 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-05-12T13:35:30.297Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-02T08:42:49.720Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T13:32:32.820Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:44:04.471Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-03-02T06:19:38.305Z"}] | 6 | 60 | 14 | 134502 | 4 | ||||||||||||||||||||||||
| 4106 | 5/12/2021 1:27:44 PM | 10/17/2021 8:53:19 AM | 6 Months Policy | Kindly assess s six months policy for the period 201902-202004 | 27 | 3 | 3485 | 74 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-05-12T13:27:23.116Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-06T11:40:33.789Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-07T06:28:10.477Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-17T08:51:21.625Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-17T08:53:19.748Z"}] | 1 | 101 | 13 | 10/17/2021 8:53:19 AM | 172 | 13 |