Details
Conversation
-
EscalationLevel
-
-
LatestCall
-
-
LatestChat
-
-
LatestSms
-
-
LatestEmail
-
-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
-
4112
-
LatestTicket
-
-
CreatedAt
-
5/13/2021 7:44:05 AM
-
UpdatedAt
-
5/19/2022 7:51:12 AM
-
Subject
-
FIRE LEVY NOT BILLED ON ACCOUNT
-
Description
-
CONSUMER NOT BILLED FOR FIRE LEVY. KINDLY INVESTIGATE AND RESOLVE.
-
Priority
-
-
Disposition
-
30
-
ConversationType
-
3
-
Parent
-
-
Account
-
3488
-
OpenedBy
-
-
AssignedTo
-
-
Region
-
2
-
Department
-
23
-
QueryType
-
3
-
SubQueryType
-
58
-
Escalation
-
-
EscalationCron
-
2044
-
History
-
[{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-13T07:48:16.919Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:55:11.521Z"}]
-
CreatedBy
-
-
UpdatedBy
-
-
Category
-
3
-
Subcategory
-
115
-
CreatedBy1
-
-
UpdatedBy1
-
14
-
ResolvedAt
-
-
Thread
-
-
ResolvedBy
-
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
-
Updator
-
14