Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 4196 | 5/17/2021 9:21:55 AM | 6/18/2022 9:11:47 AM | High water consumption | Kindly investigate high water charges raised on this account. | 27 | 3 | 3554 | 17 | 2 | 23 | 1 | 67 | 2122 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-17T09:25:39.349Z"}] | 1 | 67 | 6/18/2022 9:11:47 AM | 133497 | 3 | 3 | |||||||||||||||||||||
| 4192 | 5/17/2021 9:16:14 AM | 2/26/2023 7:12:55 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH WATER CONSUMPTION - DUPLICATE BILLING. KINDLY INVESTIGATE AND RESOLVE.<div><b><u>QRC RESPONSE:</u></b> ACCOUNT IN ODER, 1 WATER METER IS SERVING THE ACCOUNT.</div> | 27 | 3 | 3553 | 5 | 2 | 23 | 1 | 67 | 2121 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-17T09:15:49.762Z"}] | 1 | 67 | 2/26/2023 7:10:37 AM | 6 | 6 | ||||||||||||||||||||||
| 4191 | 5/17/2021 9:14:44 AM | 5/19/2022 7:53:10 AM | WATER QUERY | WATER QUERY<div><br></div><div><div><b><u>Meter Inspection for H/C done 15.07.2021. Report Back:</u></b></div><div><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);">"meter turning at 0.300l / minute, in<b>dicating an internal leak</b>. Current reading is 3327 on the 15/07/2021. Nobody was at home at the time of the visit"</span><br></div><div><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"><b>Consumer to repair current leak and submit signed copy of plumbers letter </b></span></div></div> | 27 | 3 | 3552 | 18 | 2 | 23 | 1 | 67 | 2120 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-17T09:18:28.706Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-07-16T07:20:47.436Z"}] | 1 | 67 | 5/19/2022 7:53:10 AM | 18 | 3 | ||||||||||||||||||||||
| 4190 | 5/17/2021 8:54:53 AM | 1/11/2023 10:04:40 AM | High water consumption | Kindly investigate high water charges raised on this account. <div><br></div><div><div>Meter was replaced Aug 2021 and allocated to Billing to be updated 19.06.2022</div><div>Consumer to check and advise if any leaks were repaired as consumption on previous meter was high</div></div><div><br></div><div><b><u>Response form QRC:</u></b> </div><div>account assessed and sent to billing department for readings update.</div><div><br></div><div><br></div><div>QRC Response ;date 11/01/2023</div><div>No changes on account based on email sent on 19/10/2022</div> | 23 | 3 | 3550 | 2 | 1 | 1 | 67 | 2118 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-17T08:58:36.986Z"},{"op":"R","uid":"73","un":"nombongof","dt":"2022-05-12T08:33:29.516Z"}] | 1 | 67 | 129185 | 12 | ||||||||||||||||||||||||
| 4189 | 5/17/2021 8:54:00 AM | 5/19/2022 7:53:10 AM | WATER QUERY | WATER QUERY<div><br></div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 3551 | 18 | 2 | 23 | 1 | 67 | 2119 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-17T08:58:13.681Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-17T09:08:35.498Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-17T09:09:18.051Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-14T09:16:45.736Z"}] | 1 | 111 | 214 | 5/19/2022 7:53:10 AM | 18 | 214 | |||||||||||||||||||||
| 4187 | 5/17/2021 8:48:53 AM | 11/14/2022 1:46:36 PM | High water consumption | Kindly investigate high water charges raised on this account. <div><br></div><div><div><b>QRC Response:</b> Query Closed</div><div>consumer needs to look for leaks or faults and get a plumber to fix then submit the plumbers invoice in order for any adjustments to take place because there is high consumption of water during the period of 202006/202102</div></div><div><br></div><div>Phoned consumer and advise her to please check for any leaks repaired on property from 2021 to date.</div><div>In addition i advised consumer to go to credit control section to arrange for payment arrangements as account was last paid in 2019.</div><div>Consumer will log new query for any other leaks.</div> | 27 | 3 | 3549 | 5 | 2 | 23 | 1 | 67 | 2117 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-17T08:52:38.088Z"}] | 1 | 67 | 11/14/2022 1:09:18 PM | 134255 | 3 | 10 | |||||||||||||||||||||
| 4186 | 5/17/2021 8:43:24 AM | 10/29/2022 5:43:56 AM | Plumbers Letter | Kindly investigate high water charges raised on this account. <div><b>Query Leak Investigate</b>- response from QRC plumbers letter received.</div><div><br></div><div><b>Response from QRC-</b> </div><div>Letter received and verified: due adjustment will follow </div> | 30 | 3 | 3548 | 17 | 2 | 23 | 1 | 67 | 2116 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-17T08:47:10.092Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-14T06:41:59.796Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-06T09:51:52.090Z"}] | 1 | 96 | 3 | ||||||||||||||||||||||||
| 4185 | 5/17/2021 8:32:53 AM | 4/12/2022 9:43:30 AM | CHANGE OF OWNERSHIP | CHANGE OF OWNERSHIP<br><b>Journal Number</b>: [918916]<div><br></div><div><b>RESPONSE QRC</b>: Late Termination ,Journal {918916} Authorized.</div> | 27 | 3 | 3547 | 7 | 2 | 23 | 77 | 107 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-17T08:36:37.508Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-06-24T07:59:31.222Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-12T09:40:21.282Z"}] | 6 | 122 | 230 | 4/12/2022 9:43:30 AM | 7 | 230 | ||||||||||||||||||||||
| 4183 | 5/17/2021 8:20:57 AM | 2/26/2023 9:33:08 AM | LATE TERMINATION | LATE TERMINATION<br><b>QRC Response :DATE 26/02/2023</b><div><b>ACCOUNT ADJUSTED AND TERMINATED.</b></div> | 24 | 3 | 3546 | 5 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-17T08:24:40.980Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-06-22T08:55:03.486Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-23T11:39:02.593Z"}] | 6 | 107 | 12 | |||||||||||||||||||||||||
| 4182 | 5/17/2021 8:17:11 AM | 2/2/2022 12:28:44 PM | High water consumption | Kindly investigate high water charges raised on this account. | 3 | 3545 | 2 | 23 | 1 | 67 | 2115 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-17T08:20:59.732Z"}] | 1 | 67 | 73 | ||||||||||||||||||||||||||
| 4180 | 5/17/2021 7:37:21 AM | 11/21/2022 9:30:29 AM | High electricity consumption | Kindly investigate high electricity charges raised on this account. <div>Email sent to El department to check if the old meter was faulty or not 14/08/2021 </div><div><br></div><div><b>QRC RESPONSE:</b></div><div><b><br></b></div><div><b>SIX MONTHS POLICY ADJUSTMENT DONE</b></div><br/><b>Journal Number</b>: [18154] | 24 | 3 | 3544 | 5 | 2 | 23 | 2 | 44 | 2114 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-17T07:41:11.546Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-14T09:28:48.197Z"}] | 2 | 44 | 15 | ||||||||||||||||||||||||
| 4179 | 5/17/2021 7:32:30 AM | 3/28/2022 7:25:06 AM | High water consumption | Kindly investigate high water charges raised on this account. <div><br></div><div>Journal processed and approved. Query resolved.</div> | 28 | 3 | 3543 | 2 | 23 | 1 | 67 | 2113 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-17T07:36:17.240Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-08-06T09:44:00.439Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-14T10:44:19.725Z"}] | 1 | 111 | 214 | 214 | ||||||||||||||||||||||||
| 4178 | 5/17/2021 7:26:20 AM | 1/11/2023 8:53:46 AM | High water consumption | Kindly investigate high water charges raised on this account. Consumer will email a plumbers letters.<div><br></div><div><b>QRC Response: </b></div><div>Consumer needs to check for leaks or faults on the property and submit plumbers invoice if there is one for any adjustments to be done.</div><div><br></div><div>QRC Response :DATE 11/01/2023</div><div>Email sent to smart meter team to to inspect meter /smart device to update readings.</div><div>Consumer confirmed that he did not fix anything at no 30 Query will be closed.</div> | 27 | 3 | 3542 | 17 | 2 | 23 | 1 | 96 | 2112 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-17T07:30:04.476Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-08-06T09:29:51.175Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-08-06T09:41:18.109Z"}] | 1 | 96 | 1/11/2023 8:53:46 AM | 134250 | 12 | 12 | |||||||||||||||||||||
| 4177 | 5/17/2021 7:12:30 AM | 3/28/2022 7:10:22 AM | High electricity charges | Kindly investigate high electricity charges raised on this account. <div><br></div><div>6 months policy journal done for 202009 period</div><br/><b>Journal Number</b>: [880193]<br/><b>Journal Amount</b>: [69463.89] | 27 | 3 | 3541 | 11 | 2 | 23 | 2 | 44 | 2111 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-17T07:16:14.041Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-14T09:37:34.703Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-14T10:45:06.673Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-12-13T11:14:13.148Z"}] | 2 | 101 | 2 | 3/28/2022 7:10:22 AM | 11 | 2 | |||||||||||||||||||||
| 4176 | 5/15/2021 7:47:31 AM | 5/15/2021 7:47:34 AM | 2 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-05-15T07:47:08.342Z"}] | 21 | ||||||||||||||||||||||||||||||||||||
| 4174 | 5/14/2021 11:03:27 AM | 4/12/2022 9:39:10 AM | 6 months (6 Month Policy) Sub-Query Type | 6 months (6 Month Policy) IN 2019.12.21<br/><b>Journal Number</b>: [551504] | 27 | 3 | 3539 | 4 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-05-14T11:03:29.200Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-20T10:47:26.184Z"}] | 1 | 95 | 4/12/2022 9:39:10 AM | 4 | 3 | |||||||||||||||||||||||
| 4173 | 5/14/2021 10:35:51 AM | 9/30/2022 2:26:31 PM | late termination query - property sold | property sold. kindly investigate and resolve.<br/><b>Journal Amount</b>: [22474.02] | 27 | 3 | 3538 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-14T10:35:55.595Z"}] | 6 | 107 | 9/30/2022 2:26:20 PM | 2 | 2 | ||||||||||||||||||||||||
| 4172 | 5/14/2021 9:58:05 AM | 5/14/2021 9:58:07 AM | 2 | [{"op":"R","uid":"23","un":"bevins","dt":"2021-05-14T09:57:43.070Z"}] | 23 | ||||||||||||||||||||||||||||||||||||
| 4172 | 5/14/2021 9:51:22 AM | 5/14/2021 9:51:24 AM | 1 | [{"op":"R","uid":"23","un":"bevins","dt":"2021-05-14T09:50:59.808Z"}] | 23 | ||||||||||||||||||||||||||||||||||||
| 4170 | 5/14/2021 9:49:53 AM | 5/14/2021 9:49:56 AM | 1 | [{"op":"R","uid":"23","un":"bevins","dt":"2021-05-14T09:49:31.224Z"}] | 23 |