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EscalationLevel
LatestCall
LatestChat
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Campaign
IsOpen
Customer
4187
LatestTicket
CreatedAt
5/17/2021 8:48:53 AM
UpdatedAt
11/14/2022 1:46:36 PM
Subject
High water consumption
Description
Kindly investigate high water charges raised on this account.&nbsp;<div><br></div><div><div><b>QRC Response:</b>&nbsp;Query Closed</div><div>consumer needs to look for leaks or faults and get a plumber to fix then submit the plumbers invoice in order for any adjustments to take place because there is high consumption of water during the period of 202006/202102</div></div><div><br></div><div>Phoned consumer and advise her to please check for any leaks repaired on property from 2021 to date.</div><div>In addition i advised consumer to go to credit control section to arrange for payment arrangements as account was last paid in 2019.</div><div>Consumer will log new query for any other leaks.</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
3549
OpenedBy
AssignedTo
5
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
2117
History
[{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-17T08:52:38.088Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
11/14/2022 1:09:18 PM
Thread
134255
ResolvedBy
3
WasCreatedByCustomer
HasIvrcall
Creator
Updator
10
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