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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
4190
LatestTicket
CreatedAt
5/17/2021 8:54:53 AM
UpdatedAt
1/11/2023 10:04:40 AM
Subject
High water consumption
Description
Kindly investigate high water charges raised on this account.&nbsp;<div><br></div><div><div>Meter was replaced Aug 2021 and allocated to Billing to be updated 19.06.2022</div><div>Consumer to check and advise if any leaks were repaired as consumption on previous meter was high</div></div><div><br></div><div><b><u>Response form QRC:</u></b>&nbsp;</div><div>account assessed and sent to billing department for readings update.</div><div><br></div><div><br></div><div>QRC Response ;date 11/01/2023</div><div>No changes on account based on email sent on 19/10/2022</div>
Priority
Disposition
23
ConversationType
3
Parent
Account
3550
OpenedBy
AssignedTo
Region
2
Department
1
QueryType
1
SubQueryType
67
Escalation
EscalationCron
2118
History
[{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-17T08:58:36.986Z"},{"op":"R","uid":"73","un":"nombongof","dt":"2022-05-12T08:33:29.516Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
Thread
129185
ResolvedBy
WasCreatedByCustomer
HasIvrcall
Creator
Updator
12
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