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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
4178
LatestTicket
CreatedAt
5/17/2021 7:26:20 AM
UpdatedAt
1/11/2023 8:53:46 AM
Subject
High water consumption
Description
Kindly investigate high water charges raised on this account. Consumer will email a plumbers letters.<div><br></div><div><b>QRC Response:&nbsp;</b></div><div>Consumer needs to check for leaks or faults on the property and submit plumbers invoice if there is one for any adjustments to be done.</div><div><br></div><div>QRC Response :DATE 11/01/2023</div><div>Email sent to smart meter team to to inspect meter /smart device to update readings.</div><div>Consumer confirmed that he did not fix anything at no 30 Query will be closed.</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
3542
OpenedBy
AssignedTo
17
Region
2
Department
23
QueryType
1
SubQueryType
96
Escalation
EscalationCron
2112
History
[{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-17T07:30:04.476Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-08-06T09:29:51.175Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-08-06T09:41:18.109Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
96
CreatedBy1
UpdatedBy1
ResolvedAt
1/11/2023 8:53:46 AM
Thread
134250
ResolvedBy
12
WasCreatedByCustomer
HasIvrcall
Creator
Updator
12
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