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EscalationLevel
LatestCall
LatestChat
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Campaign
IsOpen
Customer
4180
LatestTicket
CreatedAt
5/17/2021 7:37:21 AM
UpdatedAt
11/21/2022 9:30:29 AM
Subject
High electricity consumption
Description
Kindly investigate high electricity&nbsp;charges raised on this account.&nbsp;<div>Email sent to El department to check if the old meter was faulty or not 14/08/2021&nbsp;</div><div><br></div><div><b>QRC RESPONSE:</b></div><div><b><br></b></div><div><b>SIX MONTHS POLICY ADJUSTMENT DONE</b></div><br/><b>Journal Number</b>: [18154]
Priority
Disposition
24
ConversationType
3
Parent
Account
3544
OpenedBy
AssignedTo
5
Region
2
Department
23
QueryType
2
SubQueryType
44
Escalation
EscalationCron
2114
History
[{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-17T07:41:11.546Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-14T09:28:48.197Z"}]
CreatedBy
UpdatedBy
Category
2
Subcategory
44
CreatedBy1
UpdatedBy1
ResolvedAt
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WasCreatedByCustomer
HasIvrcall
Creator
Updator
15
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