Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 4294 | 5/20/2021 9:09:08 AM | 6/16/2022 1:11:25 PM | WATER QUERY | WATER QUERY.<div><b>Investigate interim charges and High consumption.</b></div> | 27 | 3 | 3647 | 17 | 2 | 23 | 1 | 67 | 2211 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-20T09:10:33.041Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-13T12:28:51.054Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-14T07:04:56.676Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-14T07:24:04.928Z"}] | 1 | 111 | 230 | 6/16/2022 1:11:24 PM | 13 | 13 | |||||||||||||||||||||
| 4295 | 5/20/2021 9:08:17 AM | 11/15/2022 9:29:47 AM | High water consumption | Kindly investigate high water charges raised on this account. <div><br></div><div><b><u>QRC RESPONSE: Query Closed</u></b></div><div>Consumption is based on recorded readings and readings are in order.</div><div>Consumption is averaging above 45kl</div><div>Punitive tariffs were implemented on consumption that exceeded 20+kl from Jan 2020 to Feb 2022 due to water restriction tariffs at the time.</div><div>Waterworks visited the premises on 14.11.2022 and found the meter in order, no leaks. Current reading is 3462 on the 14/11/2022.</div><div>Consumer is advised to have premises assessed for any internal leaks or to reduce consumption.</div><div>Arrears is also due to insufficient payments being made, with last payment date noted as March 2022.</div><div><br><div><br></div><div><br></div></div> | 27 | 3 | 3646 | 5 | 2 | 23 | 1 | 67 | 2210 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-20T09:11:57.884Z"}] | 1 | 67 | 11/13/2022 8:31:32 AM | 3 | 3 | ||||||||||||||||||||||
| 4293 | 5/20/2021 8:56:44 AM | 3/28/2022 7:25:06 AM | work in progress | leak adjustment done<br/><b>Journal Number</b>: [616368] | 24 | 3 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-05-20T09:00:24.001Z"}] | 1 | 96 | 17 | |||||||||||||||||||||||||||
| 4292 | 5/20/2021 8:56:20 AM | 3/16/2022 12:26:37 PM | HIGH WATER CONSUMPTION | All non read periods are less than six months | 27 | 3 | 3645 | 14 | 2 | 23 | 1 | 66 | 2209 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-20T08:59:59.809Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-27T08:37:18.937Z"},{"op":"R","uid":"205","un":"zovuyod","dt":"2022-03-16T12:26:37.852Z"}] | 1 | 101 | 12 | 3/16/2022 12:26:37 PM | 14 | 12 | |||||||||||||||||||||
| 4291 | 5/20/2021 8:47:58 AM | 2/18/2022 10:18:05 AM | WATER | CONSUMER QUERYING WATER CHARGED ON ACCOUNT. KINDLY INVESTIGATE AND RESOLVE.<div><b>consumer is querying Duplicate charges on Refuse, Fire and sewage </b>,The adjustments processed are not completed.</div><div><br></div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 3644 | 14 | 2 | 23 | 1 | 67 | 2208 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-20T08:51:37.603Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-28T07:50:50.200Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-07T07:59:11.240Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-18T10:17:30.654Z"}] | 4 | 119 | 214 | 2/18/2022 10:18:05 AM | 14 | 214 | |||||||||||||||||||||
| 4290 | 5/20/2021 8:38:03 AM | 2/26/2023 9:47:17 AM | HIGH WATER CONSUMPTION | CONSUMER CHARGED WITH THREE METERS. KINDLY INVRSTIGATE AND RESOLVE.<div><br></div><div>QRC RESPONSE; EMAIL SENT TO BILLING SECTION TO REMOVE EXTRA METERS ON ACCOUNT </div> | 23 | 3 | 3643 | 2 | 1 | 1 | 66 | 2207 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-20T08:41:42.823Z"}] | 1 | 66 | 10 | |||||||||||||||||||||||||
| 4287 | 5/20/2021 8:33:17 AM | 7/2/2022 8:17:55 AM | WATER QUERY | CONSUMER DISPUTING THE CONSUMPTION OF WATER CHARGES. KINDLY INVRSTIGATE AND RESOLVE. | 27 | 3 | 3640 | 4 | 2 | 23 | 1 | 67 | 2206 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-20T08:36:56.934Z"}] | 1 | 67 | 7/2/2022 8:17:54 AM | 6 | 6 | ||||||||||||||||||||||
| 4288 | 5/20/2021 8:31:00 AM | 11/14/2022 10:10:42 AM | High water consumption | Kindly investigate high water charges raised on this account. <div><br></div><div>QRC RESPONSE: Query Closed </div><div>Charges are based on recorded consumption. </div><div>Consumer to log a new query and provide more information as to the nature of their query.</div><div>It is also recommended for the consumer to appoint a plumber to have the premises assesses for any potential leaks </div><div><br></div> | 27 | 3 | 3642 | 5 | 2 | 23 | 1 | 67 | 2204 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-20T08:34:39.540Z"}] | 1 | 67 | 11/14/2022 10:10:41 AM | 3 | 3 | ||||||||||||||||||||||
| 4289 | 5/20/2021 8:28:38 AM | 4/12/2022 9:39:10 AM | READING INCORRECT IN 2019.10 | WATER READING INCORRECT IN 2019.10<br/><b>Journal Number</b>: [616240]<br/><b>Journal Amount</b>: [-R7,862.23] | 27 | 3 | 3641 | 4 | 4 | 23 | 1 | 44 | 2205 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-05-20T08:28:41.466Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-20T10:47:49.602Z"}] | 1 | 44 | 4/12/2022 9:39:10 AM | 4 | 3 | ||||||||||||||||||||||
| 4286 | 5/20/2021 8:13:46 AM | 5/20/2021 8:13:48 AM | 2 | 3639 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-20T08:17:25.966Z"}] | 73 | |||||||||||||||||||||||||||||||||||
| 4285 | 5/20/2021 8:09:20 AM | 2/26/2023 9:08:59 AM | PLUMBERS LETTER - WATER LEAK REPAIRED | WATER LEAK REPAIRED AND PLUMBERS LETTER SUBMITTED. KINDLY INVESTIGATE AND RESOLVE.<br><b>Journal Number</b>: [963731]<div><br></div><div>QRC RESPONSE: Journal pending authorization on review.</div><div><br></div> | 24 | 3 | 3638 | 17 | 4 | 23 | 1 | 96 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-20T08:13:00.091Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-24T08:30:18.739Z"}] | 1 | 96 | 10 | |||||||||||||||||||||||||
| 4284 | 5/20/2021 7:28:31 AM | 3/28/2022 7:25:06 AM | High water consumption | Kindly investigate high water charges raised on this account. <div>readings updated</div><div>logged high consumption on Front desk ref no 759020</div><br/><b>Monitoring Reason</b>: [high consumption reported] | 21 | 3 | 3637 | 2 | 23 | 1 | 67 | 2203 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-20T07:32:12.904Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T08:37:33.954Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-16T06:58:00.081Z"}] | 1 | 111 | 6 | 6 | ||||||||||||||||||||||||
| 4283 | 5/20/2021 6:51:51 AM | 6/19/2022 11:50:27 AM | High water consumption | Kindly investigate high water charges raised on this account. <div><br></div><div><div>Internal leak reported by Waterworks in Nov 2018 on control no: 649292</div><div>Consumer to appoint a plumber to trace and repair internal leak, then log a new query by submitting a signed copy of the plumbers letter stating what was repaired, date of repairs and property details. Account currently affected with stage 3 punitive tariffs as consumptions exceeds 20+kl<br></div><div><br></div></div><div><br></div> | 27 | 3 | 3636 | 4 | 2 | 23 | 1 | 67 | 2202 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-20T06:55:31.384Z"}] | 1 | 67 | 6/19/2022 11:50:27 AM | 133588 | 3 | 3 | |||||||||||||||||||||
| 4282 | 5/20/2021 6:41:52 AM | 2/26/2023 8:48:11 AM | High water consumption | Kindly investigate high water charges raised on this account. <br><b>Monitoring Reason</b>: [burst at the meter and reported to water works ]<div>QRC Response:DATE 11/01/2023</div><div>Consumption normal leak rebate due to front desk information.</div><div><br></div><div><br></div> | 21 | 3 | 3635 | 17 | 2 | 23 | 1 | 67 | 2201 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-20T06:45:33.942Z"},{"op":"R","uid":"23","un":"bevins","dt":"2022-03-22T13:52:20.320Z"},{"op":"R","uid":"23","un":"bevins","dt":"2022-03-22T13:53:33.053Z"}] | 1 | 96 | 23 | 10 | |||||||||||||||||||||||
| 4281 | 5/19/2021 2:45:14 PM | 5/19/2021 2:45:16 PM | 2 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-05-19T14:45:16.429Z"}] | 26 | ||||||||||||||||||||||||||||||||||||
| 4280 | 5/19/2021 2:26:09 PM | 3/22/2022 7:09:10 AM | process adjustment | journal processed<br/><b>Journal Amount</b>: [86813.82] | 27 | 3 | 3634 | 2 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"2","un":"debbiecr","dt":"2021-05-19T14:30:02.002Z"}] | 1 | 96 | 3/22/2022 7:09:10 AM | 2 | 2 | |||||||||||||||||||||||
| 4279 | 5/19/2021 2:19:58 PM | 3/22/2022 7:09:10 AM | process adjustment | journal done<br/><b>Journal Amount</b>: [210537.47] | 27 | 3 | 3633 | 2 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"2","un":"debbiecr","dt":"2021-05-19T14:23:39.528Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-05-19T14:25:29.978Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-05-19T14:26:44.685Z"}] | 1 | 95 | 3/22/2022 7:09:10 AM | 2 | 2 | |||||||||||||||||||||||
| 4164 | 5/19/2021 2:15:59 PM | 3/22/2022 7:09:10 AM | water leak repaired | plumber's letter obtained and journal done<br/><b>Journal Amount</b>: [435493.06] | 27 | 3 | 3534 | 2 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"2","un":"debbiecr","dt":"2021-05-19T14:19:40.009Z"}] | 1 | 96 | 3/22/2022 7:09:10 AM | 2 | 2 | |||||||||||||||||||||||
| 4278 | 5/19/2021 1:45:26 PM | 2/26/2023 8:38:59 AM | Account charged in error | Account charged in error <br><b>Journal Number</b>: [610031]<div><br></div><div>QRC RESPONSE: ACCOUNT IS BEING CHARGED FOR SERVICES EXPECT ELECTRICITY SERVICES AND IS BEING CHARGED CLUSTER/TOWN HOUSE SERVICES FOR SEWERAGE,</div> | 24 | 3 | 3632 | 15 | 2 | 23 | 1 | 50 | 2199 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-05-19T13:49:07.902Z"}] | 1 | 50 | 10 | ||||||||||||||||||||||||
| 4277 | 5/19/2021 1:31:27 PM | 5/19/2021 1:32:53 PM | REFUND REQUEST | CONSUMER SOLD PROPERTY AND REQUESTS FOR REFUND. ALL SUPPORTING DOCUMENTS SUBMITTED. KINDLY INVESTIGATE AND RESOLVE.<br/><b>Refund Type</b>: [nompumleLop@buffalocity.gov.za] | 11 | 2 | 3631 | 14 | 77 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-19T13:35:08.336Z"}] | 77 | 5/19/2021 1:32:53 PM | 14 | 14 |