Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 4318 | 5/21/2021 7:09:52 AM | 5/27/2021 4:24:21 AM | 6 MONTHS POLICY JOURNAL DONE 201805 | 6 MONTHS POLICY JOURNAL DONE 201805<br/><b>Journal Number</b>: [554362]<br/><b>Journal Amount</b>: [28378.68] | 27 | 3 | 3667 | 12 | 3 | 23 | 2 | 101 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-05-21T07:09:25.344Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-21T13:37:47.251Z"}] | 2 | 101 | 5/27/2021 4:24:21 AM | 12 | 12 | |||||||||||||||||||||||
| 4317 | 5/21/2021 6:49:23 AM | 5/27/2021 4:24:21 AM | 6 months policy journal done | 6 months policy journal done<br/><b>Journal Number</b>: [358619]<br/><b>Journal Amount</b>: [1594.00] | 27 | 3 | 3666 | 12 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-05-21T06:48:56.340Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-21T13:35:49.905Z"}] | 1 | 95 | 5/27/2021 4:24:21 AM | 12 | 12 | |||||||||||||||||||||||
| 4316 | 5/21/2021 6:38:12 AM | 11/5/2022 12:52:13 PM | Previous owner | Debtor is the previous owner. kindly reverse all charges raised.<div><br></div><div>QRC RESPONSE: Query Closed</div><div>As per system info, property registration is dated April 2021</div><div>All services stopped and transferred to the new owner.</div><div>Remaining balance relates to Arrears due to payment history reflecting no payments since June 2005</div><div>Consult further with Rates Department as to whether the Rates Clearance was paid and sufficient to clear the stand debt</div><div><br></div> | 27 | 3 | 3665 | 4 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-21T06:41:50.620Z"}] | 6 | 107 | 11/5/2022 12:52:12 PM | 3 | 3 | |||||||||||||||||||||||
| 4315 | 5/20/2021 1:42:59 PM | 7/22/2021 12:17:08 PM | LATE TERMINATION QUERY | PROPERTY SOLD. KINDLY INVESTIGATE AND RESOLVE.<div>ACCOUNT FINAIZED - REFUND IN PROCESS</div> | 27 | 3 | 3664 | 14 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-20T13:46:38.867Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-22T12:15:24.025Z"}] | 6 | 107 | 7/22/2021 12:17:08 PM | 14 | 2 | |||||||||||||||||||||||
| 4314 | 5/20/2021 1:35:12 PM | 2/26/2023 10:15:15 AM | High water consumption | Kindly investigate high water charges raised on this account. <div><br></div><div>QRC RESPONSE: NO SERVICES CONNECTED TO THIS ACCOUNT NUMBER, SEND EMAIL TO BILLING TO ASSIST.</div><div>NO SERVICES CHARGED ONLY INTEREST ON ACCOUNT.</div> | 23 | 3 | 3663 | 5 | 2 | 1 | 1 | 67 | 2228 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-20T13:38:53.081Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T11:47:51.999Z"}] | 1 | 67 | 143256 | 10 | |||||||||||||||||||||||
| 4313 | 5/20/2021 1:32:04 PM | 11/28/2021 10:02:16 AM | LATE TERMINATION QUERY | Account terminated | 27 | 3 | 3662 | 14 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-20T13:36:08.811Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-28T10:00:21.586Z"}] | 6 | 122 | 12 | 11/28/2021 10:02:16 AM | 14 | 12 | ||||||||||||||||||||||
| 4312 | 5/20/2021 1:15:43 PM | 7/2/2022 8:01:44 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH WATER CONSUMPTION. KINDLY INVESTIGATE AND RESOLVE. | 27 | 3 | 3661 | 17 | 2 | 23 | 1 | 67 | 2227 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-20T13:19:22.440Z"}] | 1 | 67 | 7/2/2022 8:01:44 AM | 6 | 6 | ||||||||||||||||||||||
| 4311 | 5/20/2021 12:46:33 PM | 5/20/2021 12:46:37 PM | 2 | 3660 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-05-20T12:50:13.242Z"}] | 21 | |||||||||||||||||||||||||||||||||||
| 4310 | 5/20/2021 12:31:20 PM | 6/18/2022 10:47:17 AM | High water consumption | Kindly investigate high water charges raised on this account. <div><br></div><div>Account attracted stage 3 punitive tariffs as consumption exceeds 20+kl.</div><div>Consumer should be advised to appoint a plumber to assess premises for any leaks,</div><div>If found and repaired, co<b><u>nsumer to log a new query and Upload copy of the signed plumbers letter stating what was repaired, date of repairs and property details for further assessment.</u></b></div><div><b><u><br></u></b></div><div>Resolved</div> | 27 | 3 | 3659 | 11 | 2 | 23 | 1 | 67 | 2226 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-20T12:35:01.556Z"},{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-20T12:36:30.754Z"}] | 1 | 67 | 6/18/2022 10:46:55 AM | 133514 | 3 | 3 | |||||||||||||||||||||
| 4308 | 5/20/2021 11:55:48 AM | 5/20/2021 11:55:51 AM | 2 | 3658 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-20T11:59:28.250Z"}] | 73 | |||||||||||||||||||||||||||||||||||
| 4307 | 5/20/2021 11:34:19 AM | 5/30/2022 1:28:39 PM | PLUMBERS LETTER - WATER LEAK REPAIRED | CONSUMER SUBMITTED PLUMBERS LETTER AS PROOF OF REPAIRED WATER LEAK. PLEASE ASSIST.<div>leak credit adjustment done for 202004-202010 , average 14kl</div><br/><b>Journal Number</b>: [768825]<br/><b>Journal Amount</b>: [111238.85] | 27 | 3 | 3657 | 7 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-20T11:37:58.671Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-12T08:35:22.242Z"}] | 1 | 96 | 6 | 5/30/2022 1:28:16 PM | 2 | 2 | ||||||||||||||||||||||
| 4306 | 5/20/2021 11:19:09 AM | 7/20/2021 11:57:30 AM | 2 | 3656 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-05-20T11:23:03.271Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-14T10:08:22.260Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-07-20T11:57:30.767Z"}] | 214 | |||||||||||||||||||||||||||||||||||
| 4305 | 5/20/2021 10:58:23 AM | 7/2/2022 9:54:14 AM | CHANGE OF OWNERSHIP | CHANGE OF OWNERSHIP<div><b><u>QRC RESPONSE:</u></b></div><div>THERE IS NO NEW OWNER'S ACCOUNT ON SOLAR.</div> | 27 | 3 | 3655 | 4 | 3 | 23 | 6 | 107 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-20T11:02:03.394Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-20T11:03:14.804Z"}] | 6 | 107 | 7/2/2022 9:54:13 AM | 6 | 6 | |||||||||||||||||||||||
| 4303 | 5/20/2021 10:54:08 AM | 3/28/2022 7:08:29 AM | leak credit journal done | leak credit journal done<br/><b>Journal Number</b>: [616552]<br/><b>Journal Amount</b>: [-R49,824.20] | 27 | 3 | 3654 | 6 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-05-20T10:54:10.871Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-31T08:46:02.386Z"}] | 1 | 96 | 3/28/2022 7:08:29 AM | 6 | 3 | |||||||||||||||||||||||
| 4304 | 5/20/2021 10:40:22 AM | 3/22/2022 7:09:10 AM | LATE TERMINATION - 2018/09 | LATE TERMINATION PROCESSES<br/><b>Journal Amount</b>: [169973.00] | 27 | 3 | 3653 | 2 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-20T10:39:56.182Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-05-20T11:16:35.106Z"}] | 6 | 107 | 3/22/2022 7:09:10 AM | 2 | 2 | |||||||||||||||||||||||
| 4302 | 5/20/2021 10:27:48 AM | 11/21/2022 10:04:33 AM | High water consumption | Kindly investigate high water charges raised on this account. <div><br><div>CUSTOMER TO MAKE PAYMENT ON THE ACCOUNT, ACCOUNT WAS LAST PAID IN 2016</div></div><div><br></div><div>paired.<br></div><div><br></div><div><br></div><div><b>QRC RESPONSE:</b></div><div><b><br></b></div><div><b>SIX MONTHS POLICY ADJUSTMENT DONE</b></div><br/><b>Journal Number</b>: [018130] | 24 | 3 | 3652 | 5 | 2 | 23 | 1 | 67 | 2223 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-20T10:31:28.257Z"}] | 1 | 67 | 15 | ||||||||||||||||||||||||
| 4301 | 5/20/2021 10:02:19 AM | 3/20/2023 11:44:15 AM | High water consumption | Kindly investigate high water charges raised on this account. <div><br></div><div><b><u>QRC RESPONSE: Query Closed due to insufficient information.</u></b></div><div>Last payment on account is dated July 2020</div><div>Consumer to visit credit control to settle the outstanding debt or enter an arrangement.</div><div><br></div><div>If any leaks were repaired, consumer may log a new query and upload a signed copy of the plumbers letter stating what was repaired with the date of repairs.</div><div><br></div> | 27 | 3 | 3651 | 5 | 2 | 23 | 1 | 67 | 2222 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-20T10:05:59.315Z"}] | 1 | 67 | 11/14/2022 9:15:23 AM | 144480 | 3 | 2 | |||||||||||||||||||||
| 4299 | 5/20/2021 9:36:07 AM | 10/29/2022 6:51:54 AM | WATER QUERY SIX MONTHS POLICY | WATER QUERY SIX MONTHS POLICY<div><br></div><div>QRC RESPONSE: Query Closed</div><div>Property Details does not match account details.</div><div>This is a closed account in the Coastal Region</div><div><br></div><div><br></div> | 27 | 3 | 3650 | 12 | 4 | 23 | 1 | 67 | 2221 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-20T09:39:46.386Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-20T09:41:09.424Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-20T09:42:30.196Z"}] | 1 | 67 | 10/29/2022 6:51:52 AM | 3 | 3 | ||||||||||||||||||||||
| 4297 | 5/20/2021 9:24:14 AM | 6/16/2022 1:12:14 PM | HIGH WATER CONSUMPTION | CONSUMER SUBMITTED METER READINGS AND REQUESTS UPDATE. KINDLY INVESTIGATE AND RESOLVE. | 4 | 3 | 3649 | 132 | 2 | 23 | 1 | 51 | 2213 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-20T09:27:53.499Z"}] | 1 | 51 | 6/16/2022 1:12:13 PM | 13 | 13 | ||||||||||||||||||||||
| 4296 | 5/20/2021 9:17:34 AM | 2/26/2023 9:49:06 AM | High water consumption: Plumbers letter traced | Kindly investigate high water charges raised on this account. <div><b><u>QRC RESPONSE: </u></b></div><div>ACCOUNT IS AFFECTED BY STAGE 3 PUNITIVE TARIFF, WATER AVERAGE IS ABOVE 21KL.</div><div>ADVISE THE CUSTOMER TO CHECK FOR LEAKS ON THE PROPERTY.</div><div><br></div><div>Plumbers letter and affidavit for leak repairs noted as July 2020 uploaded for assessment - 19.11.2022</div> | 30 | 3 | 3648 | 5 | 2 | 23 | 1 | 67 | 2212 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-20T09:21:14.315Z"}] | 1 | 96 | 10 |