Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 5340 | 6/4/2021 9:06:24 AM | 6/18/2022 7:18:12 AM | faulty meter | consumer querying faulty meter. kimndly investigate and resolve.<div><br></div><div>-account in order</div> | 27 | 3 | 4507 | 11 | 2 | 23 | 1 | 85 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-04T09:06:26.100Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T14:11:26.497Z"}] | 1 | 85 | 6/18/2022 7:18:12 AM | 13 | 13 | |||||||||||||||||||||||
| 5339 | 6/4/2021 9:03:49 AM | 6/18/2022 7:07:46 AM | faulty meter | consumer querying faulty meter. kindly investigate and resolve. | 27 | 3 | 4506 | 13 | 2 | 23 | 1 | 66 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-04T09:03:51.190Z"}] | 1 | 66 | 6/18/2022 7:07:46 AM | 13 | 13 | |||||||||||||||||||||||
| 410161 | 5338 | 6/4/2021 9:02:11 AM | 6/4/2021 9:02:12 AM | IVR call: balance | Received call for balance for account 10167705 undefined | 7 | 2 | 4505 | 78 | 78 | 6/4/2021 9:02:12 AM | ||||||||||||||||||||||||||||||
| 410160 | 5337 | 6/4/2021 9:01:45 AM | 6/4/2021 9:01:46 AM | IVR call: balance | Received call for balance for account 10165160 undefined | 7 | 2 | 4504 | 78 | 78 | 6/4/2021 9:01:46 AM | ||||||||||||||||||||||||||||||
| 5336 | 6/4/2021 9:01:10 AM | 11/9/2021 2:08:07 PM | faulty meter | consumer querying faulty meter. kindly investigate and resolve.<div>Duplicate query - now closed</div> | 27 | 3 | 4503 | 8 | 2 | 23 | 1 | 85 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-04T09:01:12.589Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T14:07:40.886Z"}] | 1 | 111 | 2 | 11/9/2021 2:08:07 PM | 8 | 2 | ||||||||||||||||||||||
| 5335 | 6/4/2021 8:58:30 AM | 4/12/2022 9:43:30 AM | faulty meter | consumer querying faulty meter. kindly investigate and resolve.<div>Duplicate query - now closed</div> | 27 | 3 | 4502 | 7 | 2 | 23 | 1 | 85 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-04T08:58:32.586Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T14:07:04.361Z"}] | 1 | 111 | 2 | 4/12/2022 9:43:30 AM | 7 | 2 | ||||||||||||||||||||||
| 5334 | 6/4/2021 8:56:02 AM | 3/28/2022 7:08:29 AM | faulty meter | consumer querying faulty meter. kindly investigate and resolve.<div>Duplicate query - now closed</div> | 27 | 3 | 4501 | 6 | 2 | 23 | 1 | 85 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-04T08:56:04.483Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T14:06:03.454Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T14:06:30.548Z"}] | 1 | 111 | 2 | 3/28/2022 7:08:29 AM | 6 | 2 | ||||||||||||||||||||||
| 5333 | 6/4/2021 8:52:32 AM | 3/28/2022 6:35:04 AM | faulty meter | consumer querying faulty meter. kindly investigate and resolve.<div>Duplicate query - now closed</div> | 27 | 3 | 4500 | 5 | 2 | 23 | 1 | 85 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-04T08:52:34.703Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T14:03:28.923Z"}] | 1 | 111 | 2 | 3/28/2022 6:35:04 AM | 5 | 2 | ||||||||||||||||||||||
| 5332 | 6/4/2021 8:49:46 AM | 4/12/2022 9:39:10 AM | faulty meter | consumer querying faulty meter. kindly investigate and resolve.<div>Duplicate query - now closed</div> | 27 | 3 | 4499 | 4 | 2 | 23 | 1 | 85 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-04T08:49:49.282Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T14:03:07.804Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T14:04:29.620Z"}] | 1 | 111 | 2 | 4/12/2022 9:39:10 AM | 4 | 2 | ||||||||||||||||||||||
| 410138 | 5285 | 6/4/2021 8:49:26 AM | 6/4/2021 8:49:27 AM | IVR call: balance | Received call for balance for account 10204743 undefined | 7 | 2 | 4460 | 78 | 78 | 6/4/2021 8:49:27 AM | ||||||||||||||||||||||||||||||
| 5331 | 6/4/2021 8:45:21 AM | 9/28/2022 12:27:52 PM | WATER QUERY | WATER QUERY<div><br></div><div>6 months policy</div><br/><b>Journal Number</b>: [845625]<br/><b>Journal Amount</b>: [1635,25] | 25 | 3 | 4498 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-04T08:45:23.929Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-06-04T08:46:17.783Z"}] | 1 | 67 | 9/28/2022 12:27:52 PM | 135724 | 8 | 8 | |||||||||||||||||||||||
| 5330 | 6/4/2021 8:45:09 AM | 6/18/2022 7:15:53 AM | faulty meter | consumer querying faulty meter. kindly investigate and resolve.<div><br></div><div>-account in order</div> | 27 | 3 | 4497 | 74 | 2 | 23 | 1 | 85 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-04T08:45:11.502Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T14:02:36.407Z"}] | 1 | 85 | 6/18/2022 7:15:53 AM | 13 | 13 | |||||||||||||||||||||||
| 5329 | 6/4/2021 8:32:11 AM | 3/28/2022 7:23:36 AM | Leak credit | Kindly assess a leak credit for this account for the period 2021/03-2021/05<div>Journal Done </div><br/><b>Journal Number</b>: [741933] | 24 | 3 | 4496 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-04T08:32:13.431Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2022-02-05T07:53:10.234Z"}] | 1 | 96 | 17 | 17 | |||||||||||||||||||||||||
| 410110 | 5327 | 6/4/2021 8:25:06 AM | 6/4/2021 8:25:07 AM | IVR call: balance | Received call for balance for account 10056095 undefined | 7 | 2 | 4495 | 78 | 78 | 6/4/2021 8:25:07 AM | ||||||||||||||||||||||||||||||
| 410107 | 5326 | 6/4/2021 8:24:04 AM | 6/4/2021 8:24:05 AM | IVR call: balance | Received call for balance for account 10153714 undefined | 7 | 2 | 4494 | 78 | 78 | 6/4/2021 8:24:05 AM | ||||||||||||||||||||||||||||||
| 5325 | 6/4/2021 8:21:21 AM | 11/13/2022 11:30:38 AM | High water consumption | Kindly assess a high water consumption <div><br></div><div><b><u>QRC RESPONSE:</u></b> There is insufficient information to assess query and no records on water works for repairs done 2020- date. Customer needs to re-log query by providing more details, also to advise if any internal plumbing repairs was done during 2020-date period.</div> | 27 | 3 | 4493 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-04T08:21:23.031Z"}] | 1 | 67 | 11/13/2022 11:30:38 AM | 8 | 8 | |||||||||||||||||||||||
| 410082 | 5322 | 6/4/2021 8:12:32 AM | 6/4/2021 8:12:52 AM | IVR call: statement | Received call for statement for account 10389134 sent message: 133 | 8 | 2 | 4492 | 79 | 79 | 6/4/2021 8:12:52 AM | 115862 | |||||||||||||||||||||||||||||
| 410073 | 5321 | 6/4/2021 8:11:09 AM | 6/4/2021 8:11:30 AM | IVR call: statement | Received call for statement for account 10287972 sent message: 132 | 8 | 2 | 4491 | 79 | 79 | 6/4/2021 8:11:30 AM | 115861 | |||||||||||||||||||||||||||||
| 5320 | 6/4/2021 8:07:38 AM | 10/15/2022 7:19:44 AM | Late termination | Late termination <br><b>Journal Number</b>: [071438]<div>Response From QRC</div><div><b>Query Resolved.</b></div> | 27 | 3 | 4490 | 4 | 2 | 23 | 6 | 59 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-04T08:07:40.623Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-08-27T10:12:05.634Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-08T09:28:55.700Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-08T09:29:50.058Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-30T10:50:29.090Z"}] | 6 | 122 | 10/15/2022 7:19:43 AM | 3 | 3 | |||||||||||||||||||||||
| 410054 | 5319 | 6/4/2021 8:00:21 AM | 6/4/2021 8:00:21 AM | IVR call:$199 | Received call for $890 for account 10100136 | 4489 | 6/4/2021 8:00:21 AM |