Details

Conversation

EscalationLevel

LatestCall

LatestChat

LatestSms

LatestEmail

LatestFax

Campaign

IsOpen

Not SetTrueFalse

Customer

5334

LatestTicket

CreatedAt

6/4/2021 8:56:02 AM

UpdatedAt

3/28/2022 7:08:29 AM

Subject

faulty meter

Description

consumer querying faulty meter. kindly investigate and resolve.<div>Duplicate query - now closed</div>

Priority

Disposition

27

ConversationType

3

Parent

Account

4501

OpenedBy

AssignedTo

6

Region

2

Department

23

QueryType

1

SubQueryType

85

Escalation

EscalationCron

History

[{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-04T08:56:04.483Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T14:06:03.454Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T14:06:30.548Z"}]

CreatedBy

UpdatedBy

Category

1

Subcategory

111

CreatedBy1

UpdatedBy1

2

ResolvedAt

3/28/2022 7:08:29 AM

Thread

ResolvedBy

6

WasCreatedByCustomer

Not SetTrueFalse

HasIvrcall

Not SetTrueFalse

Creator

Updator

2