Details

Conversation

EscalationLevel

LatestCall

LatestChat

LatestSms

LatestEmail

LatestFax

Campaign

IsOpen

Not SetTrueFalse

Customer

5332

LatestTicket

CreatedAt

6/4/2021 8:49:46 AM

UpdatedAt

4/12/2022 9:39:10 AM

Subject

faulty meter

Description

consumer querying faulty meter. kindly investigate and resolve.<div>Duplicate query - now closed</div>

Priority

Disposition

27

ConversationType

3

Parent

Account

4499

OpenedBy

AssignedTo

4

Region

2

Department

23

QueryType

1

SubQueryType

85

Escalation

EscalationCron

History

[{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-04T08:49:49.282Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T14:03:07.804Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T14:04:29.620Z"}]

CreatedBy

UpdatedBy

Category

1

Subcategory

111

CreatedBy1

UpdatedBy1

2

ResolvedAt

4/12/2022 9:39:10 AM

Thread

ResolvedBy

4

WasCreatedByCustomer

Not SetTrueFalse

HasIvrcall

Not SetTrueFalse

Creator

Updator

2