Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 5444 | 6/7/2021 7:09:51 AM | 5/15/2022 10:40:08 AM | Refuse query | Refuse query<div><br></div><div><table border="0" cellpadding="0" cellspacing="0" width="338" style="border-collapse: collapse;width:253pt"><tbody><tr height="26" style="mso-height-source:userset;height:19.2pt"> <td height="26" class="xl65" width="338" style="height:19.2pt;width:253pt">SEND TO ETHEL TO CHECK IF THE REFUSE IS COLLECTED.</td></tr></tbody></table><div><br><div>REVERSE REFUSE - VACANT LAND</div><div><br></div></div></div><br/><b>Journal Number</b>: [127 907]<br/><b>Journal Amount</b>: [-R23,590.91] | 27 | 3 | 4608 | 13 | 2 | 23 | 4 | 55 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-07T07:09:53.380Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-13T11:04:34.395Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2022-02-11T10:07:57.833Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-05-15T10:39:34.718Z"}] | 4 | 50 | 3 | 5/15/2022 10:40:08 AM | 13 | 3 | ||||||||||||||||||||||
| 5442 | 6/7/2021 7:08:29 AM | 3/28/2022 7:25:06 AM | water query | high water consumption 20210522<div><br></div><div>Duplicate query resolved on ref #39436<br></div> | 27 | 3 | 4607 | 17 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-06-07T07:07:49.257Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-03-04T08:09:01.770Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-03-04T08:51:24.251Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-03-24T09:16:14.443Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-03-24T09:16:45.395Z"}] | 1 | 101 | 3 | 3/28/2022 7:25:06 AM | 17 | 3 | ||||||||||||||||||||||
| 5441 | 6/7/2021 7:07:31 AM | 7/2/2022 1:02:22 PM | Rates | Rates charge is too high | 27 | 3 | 4606 | 13 | 2 | 23 | 8 | 62 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-07T07:07:32.775Z"}] | 8 | 62 | 7/2/2022 1:02:22 PM | 13 | 13 | |||||||||||||||||||||||
| 5438 | 6/7/2021 7:07:18 AM | 7/2/2022 9:46:33 AM | WATER QUERY | WATER QUERY | 27 | 3 | 4605 | 13 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-07T07:07:20.369Z"}] | 1 | 67 | 7/2/2022 9:46:33 AM | 134312 | 13 | 13 | ||||||||||||||||||||||
| 5440 | 6/7/2021 7:06:24 AM | 10/22/2022 7:17:21 AM | Water query - high consumption | Water query - high consumption<div><b><u><br></u></b></div><div><b><u>QRC RESPONSE: </u></b>Query closed insufficient information provided, this is a business account and water consumption average is consistant.</div><div>Customer to re-log the query with sufficient information.</div> | 27 | 3 | 4604 | 12 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-07T07:06:25.873Z"}] | 1 | 67 | 10/22/2022 7:16:28 AM | 8 | 8 | |||||||||||||||||||||||
| 5439 | 6/7/2021 7:05:43 AM | 6/7/2021 7:05:45 AM | 2 | 4603 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-07T07:05:45.208Z"}] | 20 | |||||||||||||||||||||||||||||||||||
| 5437 | 6/7/2021 7:04:53 AM | 6/7/2021 7:04:55 AM | 2 | 4602 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-06-07T07:04:13.813Z"}] | 26 | |||||||||||||||||||||||||||||||||||
| 5436 | 6/7/2021 7:00:26 AM | 2/27/2023 7:14:43 AM | Six months policy | Please assess account for six months policy for period 2019<div><br></div><div>QRC RESPONSE: 6 MONTH POLICY PROCESSED FOR PERIOD 201903/201911.</div><div>Credit due R 499.58 Including vat @ 15% </div><div>Journal done 20.11.22,pending Authorization</div><br/><b>Journal Number</b>: [018633]<br/><b>Journal Amount</b>: [-R477.19] | 27 | 3 | 4601 | 5 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-07T06:59:46.935Z"}] | 1 | 95 | 2/27/2023 7:14:38 AM | 139837 | 3 | 3 | ||||||||||||||||||||||
| 412169 | 5435 | 6/7/2021 6:58:09 AM | 6/7/2021 6:58:29 AM | IVR call: statement | Received call for statement for account 10372911 sent message: 151 | 8 | 2 | 4599 | 79 | 79 | 6/7/2021 6:58:29 AM | 115880 | |||||||||||||||||||||||||||||
| 5434 | 6/7/2021 6:55:39 AM | 2/12/2022 8:27:15 AM | Leak | <p class="MsoNormal">The consumer had a water leak in 2020 and had a meter replaced as per attached job card.</p><p class="MsoNormal">-consumer to submit a plumbers letter or check for leaks as stop cock replaced by water works does not warrant rebate</p><p class="MsoNormal"><br></p> | 30 | 3 | 4598 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-07T06:54:59.341Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-12T07:59:01.508Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-12T07:59:26.380Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-12T08:16:57.009Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-12T08:22:25.483Z"}] | 1 | 96 | 13 | 123722 | 13 | ||||||||||||||||||||||||
| 5432 | 6/7/2021 6:53:47 AM | 3/28/2022 7:10:22 AM | water query | high water consumption | 3 | 4596 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-06-07T06:53:08.222Z"},{"op":"R","uid":"26","un":"nobulalim","dt":"2021-06-07T06:56:30.474Z"}] | 1 | 67 | 26 | |||||||||||||||||||||||||||
| 5432 | 6/7/2021 6:52:41 AM | 6/7/2021 6:52:43 AM | 2 | 4596 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-06-07T06:52:02.153Z"}] | 26 | |||||||||||||||||||||||||||||||||||
| 5433 | 6/7/2021 6:51:25 AM | 7/2/2022 8:01:33 AM | High consumption | <p class="MsoNormal">The consumer is disputing a high water charge that was billed in November 2020 to the amount of R14506.46<o:p></o:p></p><p class="MsoNormal"><br></p><p class="MsoNormal">2022.06.02 reading change after the smart meter was installed h/c for 135/3 = 45 per month,unless the was leak at that period.reading report in 2020 November.</p> | 30 | 3 | 4597 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-07T06:50:45.410Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-12-01T10:12:17.773Z"},{"op":"R","uid":"18","un":"lindan","dt":"2022-01-20T07:44:27.960Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-19T07:40:32.989Z"}] | 1 | 101 | 20 | 134256 | 4 | ||||||||||||||||||||||||
| 5432 | 6/7/2021 6:47:43 AM | 4/12/2022 9:47:18 AM | watre query | high water consumption 20210423 | 3 | 4596 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-06-07T06:47:04.046Z"},{"op":"R","uid":"26","un":"nobulalim","dt":"2021-06-07T06:52:29.248Z"},{"op":"R","uid":"26","un":"nobulalim","dt":"2021-06-07T06:56:37.284Z"}] | 1 | 67 | 26 | |||||||||||||||||||||||||||
| 412125 | 5431 | 6/7/2021 6:44:53 AM | 6/7/2021 6:45:10 AM | IVR call: statement | Received call for statement for account 10299218 sent message: 150 | 8 | 2 | 4595 | 79 | 79 | 6/7/2021 6:45:10 AM | 115879 | |||||||||||||||||||||||||||||
| 412086 | 5313 | 6/7/2021 6:35:05 AM | 6/7/2021 6:35:05 AM | IVR call:$207 | Received call for $898 for account 10160529 | 4485 | 6/7/2021 6:35:05 AM | ||||||||||||||||||||||||||||||||||
| 412074 | 5430 | 6/7/2021 6:32:00 AM | 6/7/2021 6:32:01 AM | IVR call: balance | Received call for balance for account 10013341 undefined | 7 | 2 | 4594 | 78 | 78 | 6/7/2021 6:32:01 AM | ||||||||||||||||||||||||||||||
| 412069 | 5398 | 6/7/2021 6:31:02 AM | 6/7/2021 6:31:18 AM | IVR call: meter-reading | Received call for meter-reading for account 10004928 Meter reading: [1950] Meter type: [water] | 10 | 2 | 4564 | 81 | 81 | |||||||||||||||||||||||||||||||
| 412063 | 5398 | 6/7/2021 6:29:52 AM | 6/7/2021 6:30:10 AM | IVR call: meter-reading | Received call for meter-reading for account 10004928 Meter reading: [55869] Meter type: [electric] | 10 | 2 | 4564 | 81 | 81 | |||||||||||||||||||||||||||||||
| 412056 | 5429 | 6/7/2021 6:28:12 AM | 6/7/2021 6:28:32 AM | IVR call: statement | Received call for statement for account 10293520 sent message: 149 | 8 | 2 | 4593 | 79 | 79 | 6/7/2021 6:28:32 AM | 115878 |