Details

Conversation

EscalationLevel

LatestCall

LatestChat

LatestSms

LatestEmail

LatestFax

Campaign

IsOpen

Not SetTrueFalse

Customer

5433

LatestTicket

CreatedAt

6/7/2021 6:51:25 AM

UpdatedAt

7/2/2022 8:01:33 AM

Subject

High consumption

Description

<p class="MsoNormal">The consumer is disputing a high water charge that was billed in November 2020 to the amount of R14506.46<o:p></o:p></p><p class="MsoNormal"><br></p><p class="MsoNormal">2022.06.02 reading change after the smart meter was installed h/c for 135/3 = 45 per month,unless the was leak at that period.reading report in 2020 November.</p>

Priority

Disposition

30

ConversationType

3

Parent

Account

4597

OpenedBy

AssignedTo

Region

2

Department

23

QueryType

1

SubQueryType

67

Escalation

EscalationCron

History

[{"op":"R","uid":"173","un":"olgad","dt":"2021-06-07T06:50:45.410Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-12-01T10:12:17.773Z"},{"op":"R","uid":"18","un":"lindan","dt":"2022-01-20T07:44:27.960Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-19T07:40:32.989Z"}]

CreatedBy

UpdatedBy

Category

1

Subcategory

101

CreatedBy1

UpdatedBy1

20

ResolvedAt

Thread

134256

ResolvedBy

WasCreatedByCustomer

Not SetTrueFalse

HasIvrcall

Not SetTrueFalse

Creator

Updator

4