Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 5676 | 6/8/2021 12:57:41 PM | 7/21/2021 12:45:26 PM | no valid query details submitted | no valid query details submitted<br> | 27 | 3 | 4833 | 15 | 3 | 23 | 1 | 44 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-06-08T12:59:52.847Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-13T12:24:15.676Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:45:37.592Z"}] | 1 | 44 | 7/21/2021 12:45:26 PM | 15 | 14 | |||||||||||||||||||||||
| 414356 | 5675 | 6/8/2021 12:53:08 PM | 6/8/2021 12:53:10 PM | IVR call: balance | Received call for balance for account 10398964 undefined | 7 | 2 | 4832 | 78 | 78 | 6/8/2021 12:53:10 PM | ||||||||||||||||||||||||||||||
| 414351 | 5170 | 6/8/2021 12:51:19 PM | 6/8/2021 12:51:19 PM | IVR call:$218 | Received call for $909 for account 10282701 | 4354 | 6/8/2021 12:51:19 PM | ||||||||||||||||||||||||||||||||||
| 5670 | 6/8/2021 12:50:30 PM | 4/12/2022 9:39:10 AM | late termination | property sold. consumer requesting refund as well as transfer of services to new owner.<div><br></div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 4831 | 4 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-08T12:53:12.736Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T12:52:57.820Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-18T10:00:42.005Z"}] | 6 | 122 | 214 | 4/12/2022 9:39:10 AM | 4 | 214 | ||||||||||||||||||||||
| 414342 | 5674 | 6/8/2021 12:48:06 PM | 6/8/2021 12:48:08 PM | IVR call: balance | Received call for balance for account 10330098 undefined | 7 | 2 | 4830 | 78 | 78 | 6/8/2021 12:48:08 PM | ||||||||||||||||||||||||||||||
| 414336 | 5673 | 6/8/2021 12:42:14 PM | 6/8/2021 12:42:16 PM | IVR call: balance | Received call for balance for account 10275320 undefined | 7 | 2 | 4829 | 78 | 78 | 6/8/2021 12:42:16 PM | ||||||||||||||||||||||||||||||
| 414330 | 5672 | 6/8/2021 12:36:51 PM | 6/8/2021 12:36:53 PM | IVR call: balance | Received call for balance for account 10401667 undefined | 7 | 2 | 4828 | 78 | 78 | 6/8/2021 12:36:53 PM | ||||||||||||||||||||||||||||||
| 5671 | 6/8/2021 12:36:22 PM | 3/28/2022 7:23:36 AM | WATER LEAK CONSUMER SUBMIT PLUMBERS LETTER | WATER LEAK CONSUMER SUBMIT PLUMBERS LETTER<div>need to monitor consumption for the next 3 months for average</div><br/><b>Monitoring Reason</b>: [need 3 months of consumption for average] | 21 | 3 | 4827 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-08T12:38:22.380Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-08-14T09:44:51.051Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-12T09:34:18.295Z"}] | 1 | 96 | 6 | ||||||||||||||||||||||||||
| 5669 | 6/8/2021 12:28:35 PM | 2/14/2022 9:37:54 AM | LATE TERMINATION | LATE TERMINATION.<div><br></div><div>Journal processed and processed. Query resolved.</div> | 27 | 3 | 4826 | 74 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-08T12:30:35.346Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-08T10:05:34.751Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-14T09:30:11.136Z"}] | 6 | 122 | 214 | 2/14/2022 9:37:54 AM | 172 | 214 | ||||||||||||||||||||||
| 5668 | 6/8/2021 12:19:37 PM | 4/12/2022 9:47:18 AM | REFUSE QUERY | REFUSE QUERY<div><table border="0" cellpadding="0" cellspacing="0" width="338" style="border-collapse: collapse;width:253pt"><tbody><tr height="38" style="height:28.8pt"> <td height="38" class="xl65" width="338" style="height:28.8pt;width:253pt">SEND TO ETHEL TO CHECK IF THE REFUSE IS COLLECTED.<br>ADJUSTMENT DONE REVERSING REFUSE AND FIRE LEVY</td></tr></tbody></table><div><br></div></div><br/><b>Journal Number</b>: [746225]<br/><b>Journal Amount</b>: [-R6,152.00] | 27 | 3 | 4825 | 10 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-08T12:21:33.367Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-13T10:33:29.631Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-11T07:42:14.501Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-11-15T06:39:49.201Z"}] | 4 | 120 | 3 | 4/12/2022 9:47:18 AM | 10 | 3 | ||||||||||||||||||||||
| 5667 | 6/8/2021 12:13:32 PM | 7/2/2022 9:27:24 AM | WATER QUERY | WATER QUERY | 27 | 3 | 4824 | 17 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-08T12:15:28.004Z"}] | 1 | 67 | 7/2/2022 9:27:23 AM | 134303 | 4 | 4 | ||||||||||||||||||||||
| 414287 | 5664 | 6/8/2021 12:07:56 PM | 6/8/2021 12:08:11 PM | IVR call: statement | Received call for statement for account 10429295 undefined | 4821 | 6/8/2021 12:08:11 PM | ||||||||||||||||||||||||||||||||||
| 5666 | 6/8/2021 12:07:23 PM | 3/28/2022 7:23:36 AM | leak credit | Journal Done<br/><b>Journal Number</b>: [145877]<br/><b>Journal Amount</b>: [-R47,388.35] | 27 | 3 | 4823 | 13 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-06-08T12:06:42.164Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-13T10:44:27.149Z"}] | 1 | 96 | 3/28/2022 7:23:36 AM | 13 | 3 | |||||||||||||||||||||||
| 414286 | 5664 | 6/8/2021 12:07:14 PM | 6/8/2021 12:07:15 PM | IVR call: balance | Received call for balance for account 10429295 undefined | 7 | 2 | 4821 | 78 | 78 | 6/8/2021 12:07:15 PM | ||||||||||||||||||||||||||||||
| 414279 | 5665 | 6/8/2021 12:06:32 PM | 6/8/2021 12:06:34 PM | IVR call: balance | Received call for balance for account 10422515 undefined | 7 | 2 | 4822 | 78 | 78 | 6/8/2021 12:06:34 PM | ||||||||||||||||||||||||||||||
| 414281 | 5664 | 6/8/2021 12:06:32 PM | 6/8/2021 12:06:34 PM | IVR call: balance | Received call for balance for account 10429295 undefined | 7 | 2 | 4821 | 78 | 78 | 6/8/2021 12:06:34 PM | ||||||||||||||||||||||||||||||
| 5663 | 6/8/2021 12:04:57 PM | 6/29/2021 10:40:54 AM | FIRE LEVY INTEREST | REVERSE INTEREST ON FIRE LEVY<br/><b>Journal Number</b>: [839374]<br/><b>Journal Amount</b>: [-R44.20] | 27 | 3 | 4820 | 12 | 4 | 23 | 3 | 52 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-08T12:04:59.413Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-29T10:40:40.829Z"}] | 3 | 52 | 6/29/2021 10:40:54 AM | 12 | 3 | |||||||||||||||||||||||
| 414273 | 5662 | 6/8/2021 12:03:58 PM | 6/8/2021 12:04:23 PM | IVR call: meter-reading | Received call for meter-reading for account 10272684 Meter reading: [00385828] Meter type: [water] | 10 | 2 | 4819 | 81 | 81 | |||||||||||||||||||||||||||||||
| 5661 | 6/8/2021 11:59:58 AM | 4/12/2022 9:47:18 AM | HIGH WATER CONSUMPTION LOGGED ON FRONT DESK | HIGH WATER CONSUMPTION LOGGED ON FRONT DESK | 22 | 3 | 4818 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-06-08T11:59:18.317Z"}] | 1 | 67 | 6 | ||||||||||||||||||||||||||
| 414244 | 5660 | 6/8/2021 11:47:10 AM | 6/8/2021 11:47:12 AM | IVR call: balance | Received call for balance for account 10417401 undefined | 7 | 2 | 4816 | 78 | 78 | 6/8/2021 11:47:12 AM |