Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 420224 | 6122 | 6/14/2021 10:39:51 AM | 6/14/2021 10:40:13 AM | IVR call: statement | Received call for statement for account 10042286 sent message: 310 | 8 | 2 | 5254 | 79 | 79 | 6/14/2021 10:40:13 AM | 116039 | |||||||||||||||||||||||||||||
| 420223 | 6121 | 6/14/2021 10:38:32 AM | 6/14/2021 10:38:34 AM | IVR call: balance | Received call for balance for account 10293926 undefined | 7 | 2 | 5253 | 78 | 78 | 6/14/2021 10:38:34 AM | ||||||||||||||||||||||||||||||
| 420208 | 6120 | 6/14/2021 10:32:08 AM | 6/14/2021 10:32:09 AM | IVR call: balance | Received call for balance for account 10292369 undefined | 7 | 2 | 5251 | 78 | 78 | 6/14/2021 10:32:09 AM | ||||||||||||||||||||||||||||||
| 6118 | 6/14/2021 10:30:24 AM | 11/22/2021 8:50:19 AM | SEWERAGE | To change tariff to business tariff. David confirmed that this is a B&B and no leaks were found or repaired.<div><br></div><div>ALL SERVICES CHANGES, AWAITING FOR INSPECTION OF SEWERAGE PANS TO FINALIZE</div> | 27 | 3 | 5252 | 8 | 2 | 23 | 109 | 75 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-06-14T10:30:25.151Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-06-14T10:32:20.144Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-06-14T10:33:06.883Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-06-14T10:34:29.568Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-25T09:16:51.209Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-05T19:04:48.712Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-02T07:31:28.141Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-08-02T10:29:39.749Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-07T07:29:09.621Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-10T13:47:52.536Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-10T13:48:43.994Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-11T07:37:03.994Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-04T08:59:09.482Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-22T08:49:00.681Z"}] | 93 | 50 | 11 | 11/22/2021 8:50:19 AM | 8 | 11 | ||||||||||||||||||||||
| 6119 | 6/14/2021 10:29:52 AM | 11/20/2022 7:14:54 AM | WATER QUERY AND READING | CONSUMER SUBMITTED A WATER QUERY THAT IS RECURRING AND THE ACCOUNT IS BLOCKED<div><br></div><div><b><u>QRC RESPONSE:</u></b> The last report on water works system states change washers and repair glandnut there was no credit recommendation, date 20210804 Ref: 747760. The customer needs to log a new query and provide more information on possible leaks and if they had any plumbing repairs done log a new query and provide a plumbers report/affidavit. Query Closed</div> | 27 | 3 | 5250 | 5 | 4 | 23 | 1 | 48 | [{"op":"R","uid":"176","un":"nosisanab","dt":"2021-06-14T10:29:54.239Z"}] | 1 | 48 | 11/20/2022 7:14:53 AM | 133487 | 8 | 8 | ||||||||||||||||||||||
| 6113 | 6/14/2021 10:21:52 AM | 11/17/2022 1:16:48 PM | 6 months policy | high water consumption in November 2020<div><br></div><div><b><u>QRC RESPONSE:</u></b> Write offs in 202106 cleared the debt. No adjustment due.</div> | 27 | 3 | 5249 | 5 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"194","un":"nomalungisaw","dt":"2021-06-14T10:21:54.063Z"}] | 1 | 95 | 11/17/2022 1:16:46 PM | 8 | 8 | |||||||||||||||||||||||
| 6117 | 6/14/2021 10:20:32 AM | 6/14/2021 10:22:32 AM | refuse removal | refuse amount backdated 6 months | 4 | 2 | 5248 | 77 | [{"op":"R","uid":"60","un":"tabisam","dt":"2021-06-14T10:19:47.626Z"}] | 77 | 6/14/2021 10:22:32 AM | 60 | |||||||||||||||||||||||||||||
| 6116 | 6/14/2021 10:19:25 AM | 10/29/2022 10:48:04 AM | Late termination | Late termination. New Owner is MM Biyongo - 10405022<div><b><u><br></u></b></div><div><b><u>QRC RESPONSE: </u></b>Registered owner as per deeds is Romans Roos Nellie account 10061090. Query closed, customer needs to re log the query and attach letter of transfer, cannot proceed without a transfer letter. </div> | 27 | 3 | 5247 | 5 | 4 | 23 | 13 | 76 | [{"op":"R","uid":"39","un":"tembekas","dt":"2021-06-14T10:18:41.010Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T13:12:17.039Z"}] | 13 | 76 | 10/29/2022 10:48:04 AM | 138582 | 8 | 8 | ||||||||||||||||||||||
| 420163 | 6115 | 6/14/2021 10:10:32 AM | 6/14/2021 10:10:33 AM | IVR call: balance | Received call for balance for account 10047764 undefined | 7 | 2 | 5246 | 78 | 78 | 6/14/2021 10:10:33 AM | ||||||||||||||||||||||||||||||
| 4306 | 6/14/2021 10:10:12 AM | 7/20/2021 11:58:42 AM | CFO QUERY - SENT TO BILLING TO TRANSFER SERVICES | CFO QUERY - DEBBIE EMAILED JAMIE TO FINALIZE ACCOUNT<div><br></div><div><table border="0" cellpadding="0" cellspacing="0" width="93" style="border-collapse: collapse;width:70pt"><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl66" width="93" style="height:15.75pt;width:70pt"><table border="0" cellpadding="0" cellspacing="0" width="176" style="border-collapse: collapse;width:132pt"><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl66" width="176" style="height:15.75pt;width:132pt">Account has been finalized</td></tr></tbody></table></td></tr></tbody></table></div> | 27 | 3 | 3656 | 5 | 2 | 23 | 6 | 59 | [{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-14T10:09:27.800Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-14T10:12:25.960Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-14T10:14:04.536Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-07-20T11:57:44.640Z"}] | 6 | 59 | 7/20/2021 11:58:42 AM | 5 | 214 | |||||||||||||||||||||||
| 420150 | 6114 | 6/14/2021 10:02:49 AM | 6/14/2021 10:02:50 AM | IVR call: balance | Received call for balance for account 10048232 undefined | 7 | 2 | 5245 | 78 | 78 | 6/14/2021 10:02:50 AM | ||||||||||||||||||||||||||||||
| 6112 | 6/14/2021 10:02:45 AM | 7/3/2022 12:58:51 PM | Electricity | High Electricity consumption<div><br></div><div><span style="font-family: Calibri, sans-serif; font-size: 16px;">2021/07/16 - Requested installation/removal certificate from Wayne Beckmann</span><br></div><div><span style="font-family: Calibri, sans-serif; font-size: 16px;"><br></span></div> | 23 | 3 | 5244 | 4 | 1 | 2 | 50 | [{"op":"R","uid":"59","un":"lulamad","dt":"2021-06-14T10:02:01.343Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-07-16T13:00:53.489Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-07-16T13:18:34.798Z"}] | 2 | 50 | 17 | ||||||||||||||||||||||||||
| 6111 | 6/14/2021 9:57:26 AM | 10/23/2022 7:32:50 AM | 6 Months policy | high water consumption<div><br></div><div><b><u>QRC RESPONSE</u></b>: Water works report Ref:731198 dated 20210315 states there is a leak on consumer side, customer needs to log a new query and attach the plumbers letter if repairs were done. Query Closed.</div> | 27 | 3 | 5243 | 15 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"199","un":"siphokazin","dt":"2021-06-14T09:56:41.789Z"}] | 1 | 101 | 10/23/2022 7:32:50 AM | 8 | 8 | |||||||||||||||||||||||
| 6110 | 6/14/2021 9:53:11 AM | 10/23/2022 7:35:57 AM | water query | high water consumption<div>W/OFF<br></div><div><br></div><div><b><u>QRC RESPONSE:</u></b> Write offs cleared water charge debt, query closed. Customers consumption is currently in order.</div> | 27 | 3 | 5242 | 12 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"199","un":"siphokazin","dt":"2021-06-14T09:52:27.527Z"}] | 1 | 67 | 10/23/2022 7:35:57 AM | 8 | 8 | |||||||||||||||||||||||
| 420109 | 5947 | 6/14/2021 9:50:43 AM | 6/14/2021 9:51:01 AM | IVR call: statement | Received call for statement for account 10357753 sent message: 309 | 8 | 2 | 5085 | 79 | 79 | 6/14/2021 9:51:01 AM | 116038 | |||||||||||||||||||||||||||||
| 6109 | 6/14/2021 9:47:35 AM | 7/3/2022 1:01:41 PM | Electricity | Huge electricity charges; request for amendment for over charge & interest adjustment<div><br></div><div><span style="font-family: Calibri, sans-serif; font-size: 16px;">2021/07/16 - Requested installation/removal certificate from Wayne Beckmann</span><br></div><div><span style="font-family: Calibri, sans-serif; font-size: 16px;"><br></span></div><div><span style="font-family: Calibri, sans-serif; font-size: 16px;">need installation report .</span></div> | 23 | 3 | 5241 | 4 | 1 | 2 | 50 | [{"op":"R","uid":"59","un":"lulamad","dt":"2021-06-14T09:46:51.431Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-07-16T13:19:48.502Z"},{"op":"R","uid":"220","un":"taniag","dt":"2021-11-16T09:10:14.301Z"},{"op":"R","uid":"220","un":"taniag","dt":"2021-11-16T09:11:02.328Z"},{"op":"R","uid":"220","un":"taniag","dt":"2021-11-16T09:11:07.361Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-29T08:43:43.389Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2022-05-10T18:25:52.437Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-05-11T09:59:05.342Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-05-11T10:10:53.634Z"}] | 2 | 111 | 4 | 17 | |||||||||||||||||||||||||
| 420084 | 6106 | 6/14/2021 9:44:29 AM | 6/14/2021 9:44:30 AM | IVR call: balance | Received call for balance for account 10249354 undefined | 7 | 2 | 5239 | 78 | 78 | 6/14/2021 9:44:30 AM | ||||||||||||||||||||||||||||||
| 420083 | 6108 | 6/14/2021 9:43:48 AM | 6/14/2021 9:43:50 AM | IVR call: balance | Received call for balance for account 10293414 undefined | 7 | 2 | 5240 | 78 | 78 | 6/14/2021 9:43:50 AM | ||||||||||||||||||||||||||||||
| 420077 | 6106 | 6/14/2021 9:42:46 AM | 6/14/2021 9:42:48 AM | IVR call: balance | Received call for balance for account 10249354 undefined | 7 | 2 | 5239 | 78 | 78 | 6/14/2021 9:42:48 AM | ||||||||||||||||||||||||||||||
| 6107 | 6/14/2021 9:42:16 AM | 6/14/2021 9:42:18 AM | 2 | [{"op":"R","uid":"60","un":"tabisam","dt":"2021-06-14T09:41:32.367Z"}] | 60 |