Details
Conversation
-
EscalationLevel
-
-
LatestCall
-
-
LatestChat
-
-
LatestSms
-
-
LatestEmail
-
-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
-
6113
-
LatestTicket
-
-
CreatedAt
-
6/14/2021 10:21:52 AM
-
UpdatedAt
-
11/17/2022 1:16:48 PM
-
Subject
-
6 months policy
-
Description
-
high water consumption in November 2020<div><br></div><div><b><u>QRC RESPONSE:</u></b> Write offs in 202106 cleared the debt. No adjustment due.</div>
-
Priority
-
-
Disposition
-
27
-
ConversationType
-
3
-
Parent
-
-
Account
-
5249
-
OpenedBy
-
-
AssignedTo
-
5
-
Region
-
4
-
Department
-
23
-
QueryType
-
1
-
SubQueryType
-
95
-
Escalation
-
-
EscalationCron
-
-
History
-
[{"op":"R","uid":"194","un":"nomalungisaw","dt":"2021-06-14T10:21:54.063Z"}]
-
CreatedBy
-
-
UpdatedBy
-
-
Category
-
1
-
Subcategory
-
95
-
CreatedBy1
-
-
UpdatedBy1
-
-
ResolvedAt
-
11/17/2022 1:16:46 PM
-
Thread
-
-
ResolvedBy
-
8
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
-
Updator
-
8