Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 6411 | 6/18/2021 9:01:21 AM | 7/3/2022 9:45:23 AM | Log Query | Late termination : Previous - 10013769 to new Owner - 10248730<div>old account terminated ,new account charging all the services.<br></div> | 27 | 3 | 5531 | 7 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"39","un":"tembekas","dt":"2021-06-18T09:00:33.290Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-02T08:52:53.425Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T13:07:28.963Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T13:37:40.881Z"}] | 6 | 107 | 7/3/2022 9:45:11 AM | 12 | 12 | |||||||||||||||||||||||
| 6407 | 6/18/2021 8:54:14 AM | 11/22/2021 7:17:24 AM | electricity query | consumer had prepaid electricity installed and is querying being billed for electricity.<div><br></div><div>2021/07/14 - Requested removal/installation report for meters from Wayne Beckman<br></div><div>electricity readings charged on account.</div> | 27 | 3 | 5530 | 75 | 2 | 23 | 2 | 102 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-18T08:53:25.985Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-07-14T13:46:39.977Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-22T07:15:54.718Z"}] | 2 | 103 | 12 | 11/22/2021 7:17:24 AM | 173 | 12 | ||||||||||||||||||||||
| 424395 | 6410 | 6/18/2021 8:52:49 AM | 6/18/2021 8:52:50 AM | IVR call: balance | Received call for balance for account 10374289 undefined | 7 | 2 | 5529 | 78 | 78 | 6/18/2021 8:52:50 AM | ||||||||||||||||||||||||||||||
| 424384 | 6409 | 6/18/2021 8:48:44 AM | 6/18/2021 8:49:16 AM | IVR call: statement | Received call for statement for account 10181694 sent message: 407 | 8 | 2 | 5528 | 79 | 79 | 6/18/2021 8:49:16 AM | 116136 | |||||||||||||||||||||||||||||
| 6408 | 6/18/2021 8:39:20 AM | 11/9/2021 1:54:37 PM | 3 Meter changed | SEND EMAIL TO MANDLA <div> <span style="color: rgba(0, 0, 0, 0.87); font-size: 14px; letter-spacing: 0.13118px;">Meter changed </span>So please check the records ,which dates and readings<p class="MsoNormal"><o:p></o:p></p> <p class="MsoNormal">1.meter 142861 was installed when , removal readings and date$951<o:p></o:p></p> <p class="MsoNormal">2. meter 090038237 was installed when ,removal readings and date$952<o:p></o:p></p> <p class="MsoNormal">3. meter 160422320 was installed when $953consumer have picture and reading of 818 PROTECTED THE ACC TILL 2021.10.18<o:p></o:p></p> <table border="0" cellpadding="0" cellspacing="0" width="181" style="border-collapse: collapse;width:136pt"><tbody><tr height="19" style="height:14.4pt"> <td height="19" class="xl63" width="181" style="height:14.4pt;width:136pt">H/C WA 2020.06</td></tr></tbody></table><p class="MsoNormal"><o:p> </o:p></p></div> | 30 | 3 | 5527 | 4 | 23 | 1 | 45 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-06-18T08:38:33.013Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T13:54:37.917Z"}] | 1 | 45 | 2 | ||||||||||||||||||||||||||
| 6406 | 6/18/2021 8:24:27 AM | 11/13/2021 6:42:22 AM | 2 | 5526 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-18T08:23:38.821Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-13T06:41:08.796Z"}] | 14 | |||||||||||||||||||||||||||||||||||
| 6406 | 6/18/2021 8:22:04 AM | 4/12/2022 9:39:10 AM | WATER QUERY 6 MONTH POLICY | 6 MONTH POLICY THE METER NOT READ SINCE MARCH 2019 | 3 | 5526 | 4 | 23 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-18T08:21:15.629Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-13T06:41:17.158Z"}] | 1 | 101 | 14 | 14 | ||||||||||||||||||||||||||||
| 6405 | 6/18/2021 8:15:45 AM | 11/18/2022 9:13:04 AM | WATER QUERY | <span style="background-color: rgb(255, 255, 255);">Same consumption for three years to contact consumer for more detail.</span><div><span style="background-color: rgb(255, 255, 255);"><br></span></div><div><span style="background-color: rgb(255, 255, 255);">QRC RESPONSE: Query Closed due to insufficient information</span></div><div><span style="background-color: rgb(255, 255, 255);">No identifiable query. Account attracted stage 3 punitive tariffs during the restriction period (2020-2022)</span></div> | 27 | 3 | 5524 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-18T08:14:57.212Z"}] | 1 | 67 | 11/18/2022 9:13:03 AM | 3 | 3 | |||||||||||||||||||||||
| 6404 | 6/18/2021 8:15:14 AM | 7/2/2022 1:03:12 PM | high water consumption | consumer querying hgh water consumption. kindly investigate and resolve. | 27 | 3 | 5523 | 75 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-18T08:14:25.894Z"}] | 1 | 67 | 7/2/2022 1:03:12 PM | 12 | 12 | |||||||||||||||||||||||
| 424302 | 6403 | 6/18/2021 8:04:46 AM | 2/26/2023 8:13:54 AM | IVR call: meter-reading | Received call for meter-reading for account 10217994 Meter reading: [01082194125] Meter type: [water] <div>LEAK CREDIT DONE 202101-202103 AV 17KL</div> | 6 | 3 | 3601 | 2 | 23 | 81 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-09-21T09:20:06.135Z"}] | 1 | 96 | 6 | ||||||||||||||||||||||||||
| 6402 | 6/18/2021 8:04:05 AM | 5/30/2022 1:58:43 PM | WATER QUERY | WATER QUERY<div>6 months policy journal done for 20210427 period.</div><br/><b>Journal Number</b>: [051390]<br/><b>Journal Amount</b>: [-R22,605.25] | 27 | 3 | 5522 | 13 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-18T08:03:16.503Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-27T08:10:04.448Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-05-15T09:16:10.145Z"}] | 1 | 101 | 6 | 5/30/2022 1:58:38 PM | 3 | 3 | ||||||||||||||||||||||
| 6401 | 6/18/2021 7:55:05 AM | 7/3/2022 12:08:34 PM | high water consumption | consumer querying high water consumption. kindly investigate and resolve.<div><b><u>QRC RESPONSE:</u></b></div><div>ACCOUNT DOES NOT QUALIFY FOR 6 MONTHS POLICY, MONTHS NOT CHARGED ARE LESS THAN 6 MONTHS ON 202104.</div> | 27 | 3 | 5521 | 17 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-18T07:54:17.136Z"}] | 1 | 67 | 7/3/2022 12:08:33 PM | 6 | 6 | |||||||||||||||||||||||
| 6399 | 6/18/2021 7:53:20 AM | 10/29/2022 6:12:09 AM | WATER QUERY PERIOD OF OCTOBER 2020 | WATER QUERY PERIOD OF OCTOBER 2020<div><br></div><div>QRC RESPONSE: Query Closed</div><div>Oct 2020 was charged based on recorded consumption of 38kl over 39days.</div> | 27 | 3 | 5520 | 12 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-18T07:52:32.111Z"}] | 1 | 67 | 10/29/2022 6:12:08 AM | 3 | 3 | |||||||||||||||||||||||
| 6400 | 6/18/2021 7:45:54 AM | 6/18/2021 2:01:54 PM | 6 months credit journal processed for 202101 | 6 months credit journal processed for 202101<br/><b>Journal Number</b>: [844160]<br/><b>Journal Amount</b>: [-R8,380.83] | 27 | 3 | 5519 | 12 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-06-18T07:45:06.154Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-18T14:01:11.999Z"}] | 1 | 95 | 6/18/2021 2:01:54 PM | 12 | 3 | |||||||||||||||||||||||
| 1592 | 6/18/2021 7:41:16 AM | 8/26/2021 11:49:14 AM | H/C | HIGH CONSUMPTION/INCORRECT READING - 2021-05-14<div><br></div><div>2021-08-26 - Billing to spread consumption on account. Meter was not read.</div> | 30 | 3 | 1550 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-18T07:41:18.049Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-08-26T11:45:17.605Z"}] | 1 | 67 | 5 | ||||||||||||||||||||||||||
| 6398 | 6/18/2021 7:39:36 AM | 4/12/2022 9:47:18 AM | water query | consumer is requesting water meter reading update. | 3 | 5518 | 2 | 23 | 1 | 47 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-18T07:38:47.750Z"}] | 1 | 47 | 16 | |||||||||||||||||||||||||||
| 6397 | 6/18/2021 7:31:23 AM | 6/18/2021 7:31:24 AM | 2 | 5516 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-18T07:30:34.363Z"}] | 20 | |||||||||||||||||||||||||||||||||||
| 6396 | 6/18/2021 7:29:56 AM | 8/8/2021 6:01:37 AM | Water query | Water query - high consumption | 3 | 5514 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-18T07:29:07.396Z"}] | 1 | 67 | 20 | |||||||||||||||||||||||||||
| 6393 | 6/18/2021 7:28:52 AM | 11/20/2022 6:22:45 AM | WATER QUERY | QRC RESPONSE: Query closed due to no information logged. | 27 | 3 | 5512 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-18T07:28:03.347Z"}] | 1 | 67 | 11/20/2022 6:22:45 AM | 3 | 3 | |||||||||||||||||||||||
| 6394 | 6/18/2021 7:28:29 AM | 3/28/2022 7:08:29 AM | Water query | Water query - high consumption<div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 5511 | 6 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-18T07:27:40.853Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-15T11:06:26.658Z"}] | 1 | 111 | 214 | 3/28/2022 7:08:29 AM | 6 | 214 |