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424302
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6403
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CreatedAt
6/18/2021 8:04:46 AM
UpdatedAt
2/26/2023 8:13:54 AM
Subject
IVR call: meter-reading
Description
Received call for meter-reading for account 10217994 Meter reading: [01082194125] Meter type: [water] <div>LEAK CREDIT DONE 202101-202103 AV 17KL</div>
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6
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3
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3601
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2
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23
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81
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History
[{"op":"R","uid":"6","un":"lusandad","dt":"2021-09-21T09:20:06.135Z"}]
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1
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96
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HasIvrcall
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6