Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 424506 | 6427 | 6/18/2021 10:15:57 AM | 6/18/2021 10:16:24 AM | IVR call: statement | Received call for statement for account 10273464 sent message: 408 | 8 | 2 | 5545 | 79 | 79 | 6/18/2021 10:16:24 AM | 116137 | |||||||||||||||||||||||||||||
| 6426 | 6/18/2021 10:15:42 AM | 3/28/2022 7:08:29 AM | WATER QUERY,SIX MONTHS POLICY | WATER QUERY,SIX MONTHS POLICY<div>Query Leak.</div><b>Journal Number</b>: [234983]<div><b>Response From QRC:</b></div><div>JNL 234983 Resolved.<br></div><div>JNL 880411 Resolved.</div><div><br></div><div><b>RESPONSE QRC</b> :Six month policy, Journal {880411}Authorized.</div><div><br></div> | 27 | 3 | 5544 | 6 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-18T10:14:53.339Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-30T10:46:56.040Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-30T13:24:09.000Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T08:47:25.214Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-05T08:08:17.870Z"}] | 1 | 96 | 230 | 3/28/2022 7:08:29 AM | 6 | 230 | ||||||||||||||||||||||
| 6415 | 6/18/2021 10:10:23 AM | 3/28/2022 7:23:36 AM | refuse query | consumer disputing that refuse is collected by bcmm. | 4 | 3 | 5543 | 13 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-18T10:09:35.363Z"}] | 4 | 106 | 3/28/2022 7:23:36 AM | 13 | 16 | |||||||||||||||||||||||
| 6425 | 6/18/2021 10:09:49 AM | 8/20/2021 10:11:47 AM | Six Months Policy | Kindly assess a six months policy for the period 202001-202009 | 30 | 3 | 5542 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-18T10:09:51.389Z"},{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-20T10:09:54.062Z"}] | 1 | 95 | 196 | ||||||||||||||||||||||||||
| 6424 | 6/18/2021 10:09:39 AM | 3/28/2022 7:08:29 AM | water query,submitted plumbers letter | water query,submitted plumbers letter<div>monitor account , flagged till 20211019</div> | 3 | 5541 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-18T10:08:50.269Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-14T08:56:38.063Z"}] | 1 | 96 | 6 | |||||||||||||||||||||||||||
| 4129 | 6/18/2021 10:03:42 AM | 4/12/2022 9:47:18 AM | SIX MONTHS POLICY | SIX MONTHS POLICY ADJUSTED<br/><b>Journal Number</b>: [BJ71843579]<br/><b>Journal Amount</b>: [136193.16] | 27 | 3 | 3505 | 10 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-06-18T10:02:54.018Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-30T13:10:39.632Z"}] | 1 | 95 | 4/12/2022 9:47:18 AM | 10 | 2 | |||||||||||||||||||||||
| 6423 | 6/18/2021 10:00:44 AM | 3/28/2022 7:10:22 AM | Log Query | water query, see readings on 17/06/21 = 0306 | 3 | 5540 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"39","un":"tembekas","dt":"2021-06-18T09:59:55.509Z"}] | 1 | 44 | 39 | |||||||||||||||||||||||||||
| 6422 | 6/18/2021 9:54:56 AM | 7/3/2022 9:22:07 AM | water query | high water consumption current reading 0549<div>Debt written off<br></div> | 27 | 3 | 5539 | 7 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"199","un":"siphokazin","dt":"2021-06-18T09:54:08.110Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-22T09:23:58.087Z"}] | 1 | 67 | 7/3/2022 9:21:56 AM | 12 | 12 | |||||||||||||||||||||||
| 424471 | 6421 | 6/18/2021 9:47:58 AM | 6/18/2021 9:47:59 AM | IVR call: balance | Received call for balance for account 10173833 undefined | 7 | 2 | 5538 | 78 | 78 | 6/18/2021 9:47:59 AM | ||||||||||||||||||||||||||||||
| 424467 | 6421 | 6/18/2021 9:46:47 AM | 6/18/2021 9:46:48 AM | IVR call: balance | Received call for balance for account 10173833 undefined | 7 | 2 | 5538 | 78 | 78 | 6/18/2021 9:46:48 AM | ||||||||||||||||||||||||||||||
| 424462 | 6421 | 6/18/2021 9:44:12 AM | 6/18/2021 9:44:14 AM | IVR call: balance | Received call for balance for account 10173833 undefined | 7 | 2 | 5538 | 78 | 78 | 6/18/2021 9:44:14 AM | ||||||||||||||||||||||||||||||
| 6420 | 6/18/2021 9:37:08 AM | 5/27/2022 12:37:53 PM | High consumption | Kindly assess a high water consumption <div><br></div><div>Account affected with punitive tariffs and explanation sent 05/11/2020.</div><div>Consumer to check for leaks or submit signed copy of plumbers letter if any leaks were repaired</div><div><br></div><div>Query Resolved</div> | 27 | 3 | 5537 | 132 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-18T09:37:10.319Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-18T10:27:30.428Z"}] | 1 | 67 | 5/27/2022 12:34:46 PM | 3 | 3 | |||||||||||||||||||||||
| 424448 | 6419 | 6/18/2021 9:35:46 AM | 6/18/2021 9:35:47 AM | IVR call: balance | Received call for balance for account 10252796 undefined | 7 | 2 | 5535 | 78 | 78 | 6/18/2021 9:35:47 AM | ||||||||||||||||||||||||||||||
| 424443 | 6419 | 6/18/2021 9:32:52 AM | 6/18/2021 9:32:53 AM | IVR call: balance | Received call for balance for account 10252796 undefined | 7 | 2 | 5535 | 78 | 78 | 6/18/2021 9:32:53 AM | ||||||||||||||||||||||||||||||
| 6418 | 6/18/2021 9:31:35 AM | 7/21/2021 12:50:10 PM | no valid query details submitted | <span lang="EN-US" style="font-size:11.0pt;font-family: "Calibri",sans-serif;mso-fareast-font-family:Calibri;mso-fareast-theme-font: minor-latin;mso-ansi-language:EN-US;mso-fareast-language:EN-ZA;mso-bidi-language: AR-SA">no valid query details submitted</span> | 27 | 3 | 5536 | 10 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-18T09:31:37.232Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-13T11:53:02.263Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:50:23.831Z"}] | 1 | 44 | 7/21/2021 12:50:10 PM | 10 | 14 | |||||||||||||||||||||||
| 424438 | 6419 | 6/18/2021 9:31:20 AM | 6/18/2021 9:31:20 AM | IVR call:$261 | Received call for $955 for account 10252796 | 5535 | 6/18/2021 9:31:20 AM | ||||||||||||||||||||||||||||||||||
| 424434 | 6417 | 6/18/2021 9:26:39 AM | 6/18/2021 9:26:41 AM | IVR call: balance | Received call for balance for account 10397805 undefined | 7 | 2 | 5534 | 78 | 78 | 6/18/2021 9:26:41 AM | ||||||||||||||||||||||||||||||
| 6416 | 6/18/2021 9:15:43 AM | 11/15/2022 9:26:06 AM | Hight water consumption | Kindly assess a high water consumption on this account .<div><br></div><div>QRC RESPONSE" Query Closed due to insufficient query information</div><div>Charges are based on consumption as recorded on the meter</div><div>Kindly log a new query and provide full details as to the actual nature of query and the period of dispute.</div><div><br></div> | 27 | 3 | 5533 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-18T09:15:45.216Z"}] | 1 | 67 | 11/15/2022 9:26:06 AM | 3 | 3 | |||||||||||||||||||||||
| 6414 | 6/18/2021 9:11:42 AM | 3/28/2022 7:08:29 AM | LEAK CREDIT JOURNAL PROCESSED 202006-202008 AV 42KL | LEAK CREDIT JOURNAL PROCESSED 202006-202008 AV 42KL<br/><b>Journal Number</b>: [844295]<br/><b>Journal Amount</b>: [141984.01] | 27 | 3 | 5532 | 6 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-06-18T09:10:54.406Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-18T12:37:04.729Z"}] | 1 | 96 | 3/28/2022 7:08:29 AM | 6 | 2 | |||||||||||||||||||||||
| 424404 | 6369 | 6/18/2021 9:03:37 AM | 2/10/2022 2:01:17 PM | IVR call:$260 | Received call for $954 for account 10330144 | 5486 | [{"op":"R","uid":"5","un":"ivanh","dt":"2022-02-10T14:00:10.711Z"}] | 2/10/2022 2:01:17 PM | 5 |