Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 6593 | 6/21/2021 1:38:22 PM | 11/6/2022 8:35:58 AM | WATER QUERY | WATER QUERY<div><br></div><div>QRC RESPONSE: Query Closed due to insufficient information</div><div><br></div><div>Log a new new query and provide full information as to what the actual query is and which period is being queried. Upload supporting documents as reference to the query (eg: plumbers letter or picture of meter reading)</div> | 27 | 3 | 5716 | 12 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-21T13:37:31.542Z"}] | 1 | 67 | 11/6/2022 8:35:57 AM | 3 | 3 | |||||||||||||||||||||||
| 6592 | 6/21/2021 1:28:59 PM | 3/11/2022 8:22:27 AM | leak in meter fixed | journal captured refer to ref number 22517 | 27 | 3 | 5715 | 75 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-21T13:29:46.629Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2022-02-16T12:54:08.669Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2022-02-16T12:56:21.782Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-03-11T08:22:27.603Z"}] | 1 | 96 | 12 | 3/11/2022 8:22:27 AM | 173 | 12 | ||||||||||||||||||||||
| 6591 | 6/21/2021 1:24:33 PM | 2/13/2022 11:12:04 AM | WATER METER LEAK REPORTED TO W/W ref:742211 | WATER METER LEAK REPORTED TO W/W ref:742211<div><br></div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 5714 | 75 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-21T13:23:43.129Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T11:09:33.709Z"}] | 1 | 111 | 214 | 2/13/2022 11:12:04 AM | 173 | 214 | ||||||||||||||||||||||
| 6590 | 6/21/2021 1:20:10 PM | 11/5/2021 8:04:44 AM | late termination | Late termination 201708-202102<br><b>Journal Number</b>: [342057]<div><br></div><div><b>RESPONSE QRC</b>:LATE TERMINATION ,JOURNAL{342057} AUTHORISED.</div> | 27 | 3 | 5713 | 74 | 2 | 23 | 6 | 59 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-21T13:19:19.512Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T08:31:02.295Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-05T08:03:18.790Z"}] | 6 | 122 | 230 | 11/5/2021 8:04:44 AM | 172 | 230 | ||||||||||||||||||||||
| 6589 | 6/21/2021 1:15:05 PM | 3/12/2023 7:56:58 AM | WATER QUERY/LEAK PLUMBERS LETTER ATTACHED | WATER QUERY/LEAK PLUMBERS LETTER ATTACHED | 30 | 3 | 5712 | 12 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-21T13:14:15.166Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-14T06:55:38.898Z"}] | 1 | 96 | 14 | |||||||||||||||||||||||||
| 6588 | 6/21/2021 1:11:01 PM | 5/2/2023 10:50:12 AM | leak in meter fixed by w/w | <div style="text-align: justify;">leak in meter fixed by w/w</div><div style="text-align: justify;">readings were changed but not adjusted.</div><div style="text-align: justify;"><br></div><div style="text-align: justify;">qrc response</div><div style="text-align: justify;">over read adjustment done for 2020 & 2021, process date 19/11/2022 journal waiting to be authorized</div><br/><b>Journal Number</b>: [018163]<br/><b>Journal Amount</b>: [-R10,702.42] | 27 | 3 | 5711 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-21T13:11:49.451Z"}] | 1 | 67 | 5/2/2023 10:50:07 AM | 139748 | 3 | 3 | ||||||||||||||||||||||
| 427075 | 6587 | 6/21/2021 1:08:47 PM | 6/21/2021 1:08:49 PM | IVR call: balance | Received call for balance for account 10404338 undefined | 7 | 2 | 5710 | 78 | 78 | 6/21/2021 1:08:49 PM | ||||||||||||||||||||||||||||||
| 427049 | 6166 | 6/21/2021 1:03:39 PM | 6/21/2021 1:03:39 PM | IVR call:$270 | Received call for $964 for account 10291328 | 5295 | 6/21/2021 1:03:39 PM | ||||||||||||||||||||||||||||||||||
| 6586 | 6/21/2021 1:03:10 PM | 3/28/2022 7:07:05 AM | leak on property | journal done<br/><b>Journal Number</b>: [854847]<br/><b>Journal Amount</b>: [-R31,508.68] | 27 | 3 | 5709 | 15 | 4 | 23 | 1 | 96 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-06-21T13:05:22.322Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-22T10:19:03.846Z"}] | 1 | 96 | 3/28/2022 7:07:05 AM | 15 | 3 | |||||||||||||||||||||||
| 427041 | 6585 | 6/21/2021 1:00:17 PM | 6/21/2021 1:00:36 PM | IVR call: statement | Received call for statement for account 10424719 sent message: 432 | 8 | 2 | 5708 | 79 | 79 | 6/21/2021 1:00:36 PM | 116161 | |||||||||||||||||||||||||||||
| 6584 | 6/21/2021 12:59:43 PM | 3/28/2022 7:25:06 AM | Late termination | Late termination 201708-202002<br><b>Journal Number</b>: [854790]<div><br></div><div><b>RESPOSE QRC</b>:LATE TERMINATION ,JOURNAL{854790} AUTHORISED</div> | 27 | 3 | 5707 | 17 | 2 | 23 | 6 | 59 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-21T12:58:52.830Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-30T12:54:55.973Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T08:20:46.284Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-05T07:59:21.689Z"}] | 6 | 122 | 230 | 3/28/2022 7:25:06 AM | 17 | 230 | ||||||||||||||||||||||
| 427040 | 4698 | 6/21/2021 12:59:40 PM | 6/21/2021 12:59:41 PM | IVR call: balance | Received call for balance for account 10049361 undefined | 7 | 2 | 3082 | 78 | 78 | 6/21/2021 12:59:41 PM | ||||||||||||||||||||||||||||||
| 6583 | 6/21/2021 12:58:48 PM | 11/10/2022 9:29:40 AM | water query | water query <div><br></div><div>QRC RESPONSE: Query Closed due to insufficient information</div><div>Please log a new query and provide detailed information as to the nature of the query and include the date of dispute and/or upload plumbers letter if any repairs were done.</div> | 27 | 3 | 5706 | 12 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-21T12:57:58.171Z"}] | 1 | 67 | 11/10/2022 9:29:40 AM | 3 | 3 | |||||||||||||||||||||||
| 427033 | 6582 | 6/21/2021 12:54:47 PM | 6/21/2021 12:54:50 PM | IVR call: balance | Received call for balance for account 10049877 undefined | 7 | 2 | 5705 | 78 | 78 | 6/21/2021 12:54:50 PM | ||||||||||||||||||||||||||||||
| 427029 | 6582 | 6/21/2021 12:52:41 PM | 6/21/2021 12:52:42 PM | IVR call:$269 | Received call for $963 for account 10049877 | 5705 | 6/21/2021 12:52:42 PM | ||||||||||||||||||||||||||||||||||
| 6581 | 6/21/2021 12:48:59 PM | 1/27/2023 10:42:15 AM | refuse query | consumer states he should not be billed refuse.<div><br></div><div>REFUSE REMOVED 202201 BUT NO ADJUSTMENT DONE</div><div><br></div><div>QRC RESPONSE: Sent email to billing section to please assist with the removal of the refuse charges billed on account.</div> | 23 | 3 | 5704 | 5 | 2 | 1 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-21T12:49:01.167Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2022-05-11T07:57:03.140Z"}] | 4 | 120 | 5 | 141910 | 10 | |||||||||||||||||||||||
| 6580 | 6/21/2021 12:42:17 PM | 6/28/2021 1:52:40 PM | property subdevided | property subdevided | 30 | 3 | 5703 | 2 | 23 | 7 | 60 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-21T12:45:46.311Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-28T13:31:53.255Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-28T13:55:08.602Z"}] | 7 | 60 | 172 | ||||||||||||||||||||||||||
| 6577 | 6/21/2021 12:40:47 PM | 4/12/2022 9:47:18 AM | refuse query | consumer states that bcmm does not collect refuse | 4 | 3 | 5702 | 10 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-21T12:40:48.853Z"}] | 4 | 106 | 4/12/2022 9:47:18 AM | 10 | 16 | |||||||||||||||||||||||
| 427007 | 6579 | 6/21/2021 12:36:07 PM | 6/21/2021 12:36:09 PM | IVR call: balance | Received call for balance for account 20149755 undefined | 7 | 2 | 5701 | 78 | 78 | 6/21/2021 12:36:09 PM | ||||||||||||||||||||||||||||||
| 426993 | 6578 | 6/21/2021 12:27:17 PM | 6/21/2021 12:27:42 PM | IVR call: statement | Received call for statement for account 10359197 sent message: 431 | 8 | 2 | 5700 | 79 | 79 | 6/21/2021 12:27:42 PM | 116160 |