Details

Conversation

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
6581
LatestTicket
CreatedAt
6/21/2021 12:48:59 PM
UpdatedAt
1/27/2023 10:42:15 AM
Subject
refuse query
Description
consumer states he should not be billed refuse.<div><br></div><div>REFUSE REMOVED 202201 BUT NO ADJUSTMENT DONE</div><div><br></div><div>QRC RESPONSE: Sent email to billing section to please assist with the removal of the refuse charges billed on account.</div>
Priority
Disposition
23
ConversationType
3
Parent
Account
5704
OpenedBy
AssignedTo
5
Region
2
Department
1
QueryType
4
SubQueryType
106
Escalation
EscalationCron
History
[{"op":"R","uid":"16","un":"cumilem","dt":"2021-06-21T12:49:01.167Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2022-05-11T07:57:03.140Z"}]
CreatedBy
UpdatedBy
Category
4
Subcategory
120
CreatedBy1
UpdatedBy1
5
ResolvedAt
Thread
141910
ResolvedBy
WasCreatedByCustomer
HasIvrcall
Creator
Updator
10