Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 6656 | 6/22/2021 10:39:08 AM | 4/12/2022 9:39:10 AM | Water query | Water query - high consumption. | 3 | 5778 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-22T10:39:10.118Z"}] | 1 | 67 | 20 | |||||||||||||||||||||||||||
| 6654 | 6/22/2021 10:37:27 AM | 10/29/2022 6:06:49 AM | WATER QUERY | WATER QUERY<div><br></div><div><b><u>QRC RESPONSE:</u></b></div><div>Query Closed due to No identifiable query and insufficient information.</div><div><br></div><div>To log a new query and provide more information on the actual query: ie,</div><div>• Which date is under dispute?</div><div>• Does the query relate to any leaks? If yes, upload signed copy of plumbers letter stating what was repaired with date of repairs.</div><div>• Does the query relate to a dispute on readings? If yes, provide more details with a clear picture of meter with reading and state which reading period is under dispute.</div><div><br></div><div><br></div> | 27 | 3 | 5777 | 12 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-06-22T10:36:36.769Z"}] | 1 | 67 | 10/29/2022 6:06:48 AM | 3 | 3 | |||||||||||||||||||||||
| 427863 | 6655 | 6/22/2021 10:36:46 AM | 6/22/2021 10:36:47 AM | IVR call: balance | Received call for balance for account 10271722 undefined | 7 | 2 | 5776 | 78 | 78 | 6/22/2021 10:36:47 AM | ||||||||||||||||||||||||||||||
| 6653 | 6/22/2021 10:34:56 AM | 5/13/2022 8:25:33 AM | Refuse query | Refuse query -Refuse should not be charged , consumer<span style="font-size:11.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA"> pays the homeowners to collect and disburse the refuse and consumer is charged business rates instead of domestic</span><div><span style="font-size:11.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA"><br></span></div><div><span style="font-size:11.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA">NO REFUSE ON ACCOUNT</span></div> | 27 | 3 | 5775 | 75 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-22T10:34:58.867Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2022-05-11T13:15:19.578Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2022-05-13T07:56:13.656Z"}] | 4 | 120 | 5 | 5/13/2022 8:25:33 AM | 173 | 5 | ||||||||||||||||||||||
| 6652 | 6/22/2021 10:33:44 AM | 3/28/2022 7:25:06 AM | Water query | Water query - high consumption<div><br></div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 5774 | 17 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-22T10:33:46.228Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-14T10:58:24.510Z"}] | 1 | 111 | 214 | 3/28/2022 7:25:06 AM | 17 | 214 | ||||||||||||||||||||||
| 6651 | 6/22/2021 10:31:50 AM | 3/12/2023 9:33:41 AM | Water query | Water query - Consumer <span style="font-size:11.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA">reported a leaking water meter on the 09.11.2020 .</span><div><span style="font-size:11.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA">reference number is 720242. 6 Month policy period of 2022</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA"><br></span></div> | 23 | 3 | 5773 | 6 | 2 | 26 | 1 | 96 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-22T10:31:51.872Z"}] | 1 | 96 | 14 | |||||||||||||||||||||||||
| 427836 | 6650 | 6/22/2021 10:17:55 AM | 6/22/2021 10:17:57 AM | IVR call: balance | Received call for balance for account 10299020 undefined | 7 | 2 | 5772 | 78 | 78 | 6/22/2021 10:17:57 AM | ||||||||||||||||||||||||||||||
| 6648 | 6/22/2021 10:15:02 AM | 6/18/2022 11:38:50 AM | water availability charged in error | water availability charged in error <div><br></div><div>- sent to w/w to confirm of any meter serving on property</div> | 30 | 3 | 5771 | 2 | 23 | 1 | 97 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-22T10:14:08.061Z"}] | 1 | 97 | 13 | ||||||||||||||||||||||||||
| 427822 | 6551 | 6/22/2021 10:11:35 AM | 6/22/2021 10:11:36 AM | IVR call: balance | Received call for balance for account 10407345 undefined | 7 | 2 | 5669 | 78 | 78 | 6/22/2021 10:11:36 AM | ||||||||||||||||||||||||||||||
| 427817 | 4612 | 6/22/2021 10:08:17 AM | 6/22/2021 10:08:18 AM | IVR call: balance | Received call for balance for account 10379191 undefined | 7 | 2 | 3920 | 78 | 78 | 6/22/2021 10:08:18 AM | ||||||||||||||||||||||||||||||
| 427813 | 4612 | 6/22/2021 10:07:17 AM | 6/22/2021 10:07:18 AM | IVR call: balance | Received call for balance for account 10379191 undefined | 7 | 2 | 3920 | 78 | 78 | 6/22/2021 10:07:18 AM | ||||||||||||||||||||||||||||||
| 427814 | 6551 | 6/22/2021 10:07:08 AM | 6/22/2021 10:07:09 AM | IVR call: balance | Received call for balance for account 10407345 undefined | 7 | 2 | 5669 | 78 | 78 | 6/22/2021 10:07:09 AM | ||||||||||||||||||||||||||||||
| 6647 | 6/22/2021 10:03:37 AM | 7/20/2021 12:05:25 PM | late termination query | late termination query <div><br></div><div><table border="0" cellpadding="0" cellspacing="0" width="176" style="border-collapse: collapse;width:132pt"><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl66" width="176" style="height:15.75pt;width:132pt">Account has been finalized</td></tr></tbody></table><div><br></div><div><br></div></div> | 27 | 3 | 5770 | 15 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-22T10:02:42.519Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-06-22T10:02:54.942Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-07-20T12:04:55.172Z"}] | 6 | 107 | 7/20/2021 12:05:25 PM | 15 | 214 | |||||||||||||||||||||||
| 427790 | 6646 | 6/22/2021 9:57:23 AM | 6/22/2021 9:57:25 AM | IVR call: balance | Received call for balance for account 10037810 undefined | 7 | 2 | 5769 | 78 | 78 | 6/22/2021 9:57:25 AM | ||||||||||||||||||||||||||||||
| 6645 | 6/22/2021 9:56:15 AM | 4/12/2022 9:47:18 AM | PROPERTY SOLD | PROPERTY SOLD<div><br></div><div><table border="0" cellpadding="0" cellspacing="0" width="176" style="border-collapse: collapse;width:132pt"><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl66" width="176" style="height:15.75pt;width:132pt">Account has been finalized</td></tr></tbody></table></div> | 27 | 3 | 5768 | 10 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-22T09:55:23.763Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-07-20T12:06:15.466Z"}] | 6 | 107 | 4/12/2022 9:47:18 AM | 10 | 214 | |||||||||||||||||||||||
| 6644 | 6/22/2021 9:42:15 AM | 7/12/2022 10:20:01 AM | PROPERTY SOLD | PROPERTY SOLD <div><b><u><br></u></b></div><div><b><u>QRC RESPONSE: </u></b>Account finalized accordingly there are no other adjustments due. Query resolved.</div> | 27 | 3 | 5767 | 8 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-22T09:41:24.040Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T12:11:43.184Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T12:12:11.786Z"}] | 6 | 107 | 7/12/2022 10:20:01 AM | 8 | 8 | |||||||||||||||||||||||
| 6643 | 6/22/2021 9:39:03 AM | 7/12/2022 10:17:18 AM | PROPERTY SOLD | PROPERTY<div><br></div><div><b><u>QRC RESPONSE: </u></b>Account finalised as per registration date, account ready for refund. Query resolved.<br><div><div><br></div><div><br></div></div></div> | 27 | 3 | 5766 | 7 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-22T09:38:12.138Z"}] | 6 | 107 | 7/12/2022 10:17:18 AM | 8 | 8 | |||||||||||||||||||||||
| 6642 | 6/22/2021 9:25:40 AM | 11/19/2022 12:34:35 PM | WATER QUERY | WATER QUERY<div><br></div><div>QRC RESPONSE: Query closed due to insufficient information</div> | 27 | 3 | 5765 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-22T09:24:48.780Z"}] | 1 | 67 | 11/19/2022 12:34:34 PM | 3 | 3 | |||||||||||||||||||||||
| 6641 | 6/22/2021 9:20:28 AM | 11/27/2021 11:40:41 AM | leak in meter repaired by w/w | leak in meter repaired by w/w | 30 | 3 | 5764 | 2 | 23 | 1 | 100 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-06-22T09:19:34.288Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-10T13:57:31.997Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-11-23T09:17:58.141Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-11-27T11:40:41.640Z"}] | 1 | 96 | 20 | 20 | |||||||||||||||||||||||||
| 6640 | 6/22/2021 9:19:37 AM | 3/12/2023 8:55:34 AM | WATER QUERY WITH PLUMBER LETTER | WATER QUERY WITH PLUMBERS LETTER<div>to monitor consumption , account protected.</div><div><b><u>QRC: Plumbers letter received</u></b> ,indigent debtor cant afford as yet to fix the other leak as the account is more than R80000.00. Debt write off</div> | 30 | 3 | 5763 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-06-22T09:18:46.339Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-14T09:09:42.782Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-27T07:07:41.703Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-27T07:27:38.206Z"}] | 1 | 96 | 14 |