Details
Conversation
-
EscalationLevel
-
-
LatestCall
-
-
LatestChat
-
-
LatestSms
-
-
LatestEmail
-
-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
-
6642
-
LatestTicket
-
-
CreatedAt
-
6/22/2021 9:25:40 AM
-
UpdatedAt
-
11/19/2022 12:34:35 PM
-
Subject
-
WATER QUERY
-
Description
-
WATER QUERY<div><br></div><div>QRC RESPONSE: Query closed due to insufficient information</div>
-
Priority
-
-
Disposition
-
27
-
ConversationType
-
3
-
Parent
-
-
Account
-
5765
-
OpenedBy
-
-
AssignedTo
-
5
-
Region
-
2
-
Department
-
23
-
QueryType
-
1
-
SubQueryType
-
67
-
Escalation
-
-
EscalationCron
-
-
History
-
[{"op":"R","uid":"18","un":"lindan","dt":"2021-06-22T09:24:48.780Z"}]
-
CreatedBy
-
-
UpdatedBy
-
-
Category
-
1
-
Subcategory
-
67
-
CreatedBy1
-
-
UpdatedBy1
-
-
ResolvedAt
-
11/19/2022 12:34:34 PM
-
Thread
-
-
ResolvedBy
-
3
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
-
Updator
-
3