Details

Conversation


EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
6654
LatestTicket
CreatedAt
6/22/2021 10:37:27 AM
UpdatedAt
10/29/2022 6:06:49 AM
Subject
WATER QUERY
Description
WATER QUERY<div><br></div><div><b><u>QRC RESPONSE:</u></b></div><div>Query Closed due to No identifiable query and insufficient information.</div><div><br></div><div>To log a new query and provide more information on the actual query: ie,</div><div>• Which date is under dispute?</div><div>• Does the query relate to any leaks? If yes, upload signed copy of plumbers letter stating what was repaired with date of repairs.</div><div>• Does the query relate to a dispute on readings? If yes, provide more details with a clear picture of meter with reading and state which reading period is under dispute.</div><div><br></div><div><br></div>
Priority
Disposition
27
ConversationType
3
Parent
Account
5777
OpenedBy
AssignedTo
12
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"14","un":"asandag","dt":"2021-06-22T10:36:36.769Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
10/29/2022 6:06:48 AM
Thread
ResolvedBy
3
WasCreatedByCustomer
HasIvrcall
Creator
Updator
3