Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 8313 | 7/22/2021 1:45:38 PM | 8/4/2021 10:09:12 AM | Late termination | Late termination 201508-2021060<br/><b>Journal Number</b>: [528030] | 28 | 3 | 7322 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-07-22T13:45:40.077Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-07-27T10:50:42.098Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-08-04T10:07:27.794Z"}] | 6 | 107 | 172 | ||||||||||||||||||||||||||
| 459708 | 8312 | 7/22/2021 1:42:42 PM | 7/22/2021 1:42:43 PM | IVR call:$8 | Received call for $536 for account 20101993 | 7321 | 7/22/2021 1:42:43 PM | ||||||||||||||||||||||||||||||||||
| 8309 | 7/22/2021 1:32:27 PM | 7/30/2021 8:36:43 AM | 2 | 7320 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-07-22T13:32:28.806Z"},{"op":"R","uid":"196","un":"lazolaw","dt":"2021-07-22T13:34:51.568Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-30T08:36:43.281Z"}] | 12 | |||||||||||||||||||||||||||||||||||
| 459678 | 8311 | 7/22/2021 1:18:32 PM | 7/22/2021 1:18:34 PM | IVR call: balance | Received call for balance for account 20244575 undefined | 7 | 2 | 7319 | 78 | 78 | 7/22/2021 1:18:34 PM | ||||||||||||||||||||||||||||||
| 459639 | 4816 | 7/22/2021 1:00:45 PM | 7/22/2021 1:00:48 PM | IVR call: balance | Received call for balance for account 10378684 undefined | 7 | 2 | 4060 | 78 | 78 | 7/22/2021 1:00:48 PM | ||||||||||||||||||||||||||||||
| 459617 | 8310 | 7/22/2021 12:48:28 PM | 7/22/2021 12:48:29 PM | IVR call:$7 | Received call for $535 for account 10261503 | 7318 | 7/22/2021 12:48:29 PM | ||||||||||||||||||||||||||||||||||
| 459605 | 8308 | 7/22/2021 12:40:22 PM | 7/22/2021 12:40:24 PM | IVR call: balance | Received call for balance for account 10411890 undefined | 7 | 2 | 7316 | 78 | 78 | 7/22/2021 12:40:24 PM | ||||||||||||||||||||||||||||||
| 1379 | 7/22/2021 12:28:35 PM | 4/12/2022 9:47:18 AM | leak credit journal processed 202006-202102 av13kl | leak credit journal processed 202006-202102 av13kl<br/><b>Journal Number</b>: [527973]<br/><b>Journal Amount</b>: [69188.43] | 27 | 3 | 1373 | 10 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-07-22T12:28:48.843Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-23T10:23:23.648Z"}] | 1 | 96 | 4/12/2022 9:47:18 AM | 10 | 2 | |||||||||||||||||||||||
| 459580 | 8307 | 7/22/2021 12:22:00 PM | 7/22/2021 12:22:02 PM | IVR call: balance | Received call for balance for account 10424961 undefined | 7 | 2 | 7315 | 78 | 78 | 7/22/2021 12:22:02 PM | ||||||||||||||||||||||||||||||
| 459540 | 6316 | 7/22/2021 11:56:55 AM | 2/21/2022 10:01:37 AM | IVR call: statement | Received call for statement for account 10363161 sent message: 1170 | 8 | 2 | 5438 | 79 | [{"op":"R","uid":"18","un":"lindan","dt":"2022-02-21T09:57:34.983Z"}] | 79 | 2/21/2022 10:01:37 AM | 116899 | 18 | |||||||||||||||||||||||||||
| 459538 | 8306 | 7/22/2021 11:54:45 AM | 7/22/2021 11:54:47 AM | IVR call: balance | Received call for balance for account 10344775 undefined | 7 | 2 | 7314 | 78 | 78 | 7/22/2021 11:54:47 AM | ||||||||||||||||||||||||||||||
| 8305 | 7/22/2021 11:40:51 AM | 8/8/2021 6:01:37 AM | Interest reversal | Interest reversal 201709-201712<br/><b>Journal Number</b>: [527929]<br/><b>Journal Amount</b>: [66.69] | 27 | 3 | 7313 | 8 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-07-22T11:40:53.061Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-07-22T11:44:09.233Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-22T17:55:50.160Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-07-27T08:00:54.338Z"}] | 6 | 107 | 8/8/2021 6:01:37 AM | 8 | 172 | |||||||||||||||||||||||
| 459496 | 6181 | 7/22/2021 11:29:22 AM | 7/22/2021 11:29:43 AM | IVR call: statement | Received call for statement for account 10291209 sent message: 1169 | 8 | 2 | 5309 | 79 | 79 | 7/22/2021 11:29:43 AM | 116898 | |||||||||||||||||||||||||||||
| 459489 | 6181 | 7/22/2021 11:24:28 AM | 7/22/2021 11:24:52 AM | IVR call: statement | Received call for statement for account 10291209 sent message: 1168 | 8 | 2 | 5309 | 79 | 79 | 7/22/2021 11:24:52 AM | 116897 | |||||||||||||||||||||||||||||
| 459476 | 8303 | 7/22/2021 11:08:42 AM | 7/22/2021 11:09:05 AM | IVR call: statement | Received call for statement for account 10394873 sent message: 1167 | 8 | 2 | 7311 | 79 | 79 | 7/22/2021 11:09:05 AM | 116896 | |||||||||||||||||||||||||||||
| 8304 | 7/22/2021 11:04:58 AM | 3/28/2022 6:35:04 AM | Late termination | Late termination 201307-202106<br/><b>Journal Number</b>: [527858] | 28 | 3 | 7312 | 4 | 23 | 6 | 107 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-07-22T11:05:23.873Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-30T07:57:56.936Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-30T07:58:10.949Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-08-04T06:37:25.268Z"}] | 6 | 107 | 172 | ||||||||||||||||||||||||||
| 459472 | 8303 | 7/22/2021 11:03:41 AM | 7/22/2021 11:03:42 AM | IVR call: balance | Received call for balance for account 10394873 undefined | 7 | 2 | 7311 | 78 | 78 | 7/22/2021 11:03:42 AM | ||||||||||||||||||||||||||||||
| 459446 | 8302 | 7/22/2021 10:45:32 AM | 7/22/2021 10:45:34 AM | IVR call: balance | Received call for balance for account 10048116 undefined | 7 | 2 | 7310 | 78 | 78 | 7/22/2021 10:45:34 AM | ||||||||||||||||||||||||||||||
| 459439 | 8302 | 7/22/2021 10:39:33 AM | 7/22/2021 10:39:35 AM | IVR call: balance | Received call for balance for account 10048116 undefined | 7 | 2 | 7310 | 78 | 78 | 7/22/2021 10:39:35 AM | ||||||||||||||||||||||||||||||
| 8301 | 7/22/2021 10:21:40 AM | 4/12/2022 9:47:18 AM | water | high consumption<div><br></div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 7309 | 10 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-07-22T10:20:13.187Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-18T10:06:44.678Z"}] | 1 | 111 | 214 | 4/12/2022 9:47:18 AM | 10 | 214 |