Details
Conversation
-
EscalationLevel
-
-
LatestCall
-
-
LatestChat
-
-
LatestSms
-
-
LatestEmail
-
-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
-
8301
-
LatestTicket
-
-
CreatedAt
-
7/22/2021 10:21:40 AM
-
UpdatedAt
-
4/12/2022 9:47:18 AM
-
Subject
-
water
-
Description
-
high consumption<div><br></div><div>Journal processed and approved. Query resolved.</div>
-
Priority
-
-
Disposition
-
27
-
ConversationType
-
3
-
Parent
-
-
Account
-
7309
-
OpenedBy
-
-
AssignedTo
-
10
-
Region
-
2
-
Department
-
23
-
QueryType
-
1
-
SubQueryType
-
67
-
Escalation
-
-
EscalationCron
-
-
History
-
[{"op":"R","uid":"25","un":"ernelizef","dt":"2021-07-22T10:20:13.187Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-18T10:06:44.678Z"}]
-
CreatedBy
-
-
UpdatedBy
-
-
Category
-
1
-
Subcategory
-
111
-
CreatedBy1
-
-
UpdatedBy1
-
214
-
ResolvedAt
-
4/12/2022 9:47:18 AM
-
Thread
-
-
ResolvedBy
-
10
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
-
Updator
-
214