Details
Conversation
-
EscalationLevel
-
-
LatestCall
-
459540
-
LatestChat
-
-
LatestSms
-
-
LatestEmail
-
-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
-
6316
-
LatestTicket
-
-
CreatedAt
-
7/22/2021 11:56:55 AM
-
UpdatedAt
-
2/21/2022 10:01:37 AM
-
Subject
-
IVR call: statement
-
Description
-
Received call for statement for account 10363161
sent message: 1170
-
Priority
-
-
Disposition
-
8
-
ConversationType
-
2
-
Parent
-
-
Account
-
5438
-
OpenedBy
-
-
AssignedTo
-
-
Region
-
-
Department
-
-
QueryType
-
79
-
SubQueryType
-
-
Escalation
-
-
EscalationCron
-
-
History
-
[{"op":"R","uid":"18","un":"lindan","dt":"2022-02-21T09:57:34.983Z"}]
-
CreatedBy
-
-
UpdatedBy
-
-
Category
-
79
-
Subcategory
-
-
CreatedBy1
-
-
UpdatedBy1
-
-
ResolvedAt
-
2/21/2022 10:01:37 AM
-
Thread
-
116899
-
ResolvedBy
-
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
-
Updator
-
18