Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 480300 | 6167 | 8/11/2021 2:16:46 PM | 8/11/2021 2:16:47 PM | IVR call: balance | Received call for balance for account 10126116 undefined | 7 | 2 | 5296 | 78 | 78 | 8/11/2021 2:16:47 PM | ||||||||||||||||||||||||||||||
| 480291 | 6179 | 8/11/2021 2:05:19 PM | 8/11/2021 2:05:20 PM | IVR call: balance | Received call for balance for account 10052725 undefined | 7 | 2 | 5307 | 78 | 78 | 8/11/2021 2:05:20 PM | ||||||||||||||||||||||||||||||
| 480289 | 5458 | 8/11/2021 2:05:12 PM | 8/11/2021 2:05:13 PM | IVR call: balance | Received call for balance for account 10017174 undefined | 7 | 2 | 4622 | 78 | 78 | 8/11/2021 2:05:13 PM | ||||||||||||||||||||||||||||||
| 480288 | 8976 | 8/11/2021 2:02:40 PM | 8/11/2021 2:02:42 PM | IVR call: balance | Received call for balance for account 20458834 undefined | 7 | 2 | 7934 | 78 | 78 | 8/11/2021 2:02:42 PM | ||||||||||||||||||||||||||||||
| 480282 | 4762 | 8/11/2021 1:56:11 PM | 8/11/2021 1:56:31 PM | IVR call: statement | Received call for statement for account 10000218 undefined | 4024 | 8/11/2021 1:56:31 PM | ||||||||||||||||||||||||||||||||||
| 8974 | 8/11/2021 1:42:31 PM | 8/11/2021 1:53:18 PM | INTERIMS ON SMART METER | Account credited with R100 248.54 . Query resolved. | 30 | 2 | 7933 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-11T13:40:47.987Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-11T13:44:00.329Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-11T13:44:16.214Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-11T13:44:49.796Z"}] | 77 | 214 | ||||||||||||||||||||||||||||||
| 480266 | 8524 | 8/11/2021 1:40:34 PM | 8/11/2021 1:41:02 PM | IVR call: statement | Received call for statement for account 10094040 sent message: 1606 | 8 | 2 | 7519 | 79 | 79 | 8/11/2021 1:41:02 PM | 117335 | |||||||||||||||||||||||||||||
| 480265 | 8975 | 8/11/2021 1:39:54 PM | 8/11/2021 1:40:18 PM | IVR call: statement | Received call for statement for account 10045380 sent message: 1605 | 8 | 2 | 7932 | 79 | 79 | 8/11/2021 1:40:18 PM | 117334 | |||||||||||||||||||||||||||||
| 8970 | 8/11/2021 1:36:13 PM | 8/11/2021 1:37:27 PM | WATER BILLING 2 METERS INTERIMS | Account adjusted. Query resolved. | 30 | 2 | 7931 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-11T13:34:29.678Z"}] | 77 | 214 | ||||||||||||||||||||||||||||||
| 480260 | 8973 | 8/11/2021 1:34:33 PM | 8/11/2021 1:34:48 PM | IVR call: statement | Received call for statement for account 10429413 sent message: 1604 | 8 | 2 | 7930 | 79 | 79 | 8/11/2021 1:34:48 PM | 117333 | |||||||||||||||||||||||||||||
| 480257 | 8972 | 8/11/2021 1:33:14 PM | 8/11/2021 1:33:29 PM | IVR call: statement | Received call for statement for account 10429129 sent message: 1603 | 8 | 2 | 7929 | 79 | 79 | 8/11/2021 1:33:29 PM | 117332 | |||||||||||||||||||||||||||||
| 480256 | 6738 | 8/11/2021 1:32:42 PM | 8/11/2021 1:33:01 PM | IVR call: statement | Received call for statement for account 20432064 undefined | 5859 | 8/11/2021 1:33:01 PM | ||||||||||||||||||||||||||||||||||
| 480240 | 5417 | 8/11/2021 1:26:29 PM | 8/11/2021 1:26:31 PM | IVR call: balance | Received call for balance for account 10020676 undefined | 7 | 2 | 4581 | 78 | 78 | 8/11/2021 1:26:31 PM | ||||||||||||||||||||||||||||||
| 8969 | 8/11/2021 1:19:29 PM | 1/12/2023 11:00:09 AM | SIX MONTHS POLICY | SIX MONTHS POLICY ADJUSTED<br><b>Journal Number</b>: [BJ71830822]<div><br></div><div>-QRC Responce : account closed, property sold</div> | 27 | 3 | 7928 | 15 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-08-11T13:17:45.548Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:43:57.622Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:44:16.308Z"}] | 1 | 101 | 14 | 1/12/2023 11:00:08 AM | 141572 | 13 | 13 | |||||||||||||||||||||
| 8968 | 8/11/2021 1:17:18 PM | 3/28/2022 7:25:06 AM | SIX MONTHS POLICY | SIX MONTHS POLICY ADJUSTED<br/><b>Journal Number</b>: [BJ71830948] | 26 | 3 | 7927 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-08-11T13:15:35.191Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T07:36:36.741Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:42:45.088Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:42:57.136Z"}] | 1 | 101 | 14 | 14 | |||||||||||||||||||||||||
| 480217 | 8967 | 8/11/2021 1:10:40 PM | 8/11/2021 1:10:58 PM | IVR call: statement | Received call for statement for account 10380350 sent message: 1602 | 8 | 2 | 7925 | 79 | 79 | 8/11/2021 1:10:58 PM | 117331 | |||||||||||||||||||||||||||||
| 8966 | 8/11/2021 1:05:46 PM | 4/1/2022 8:07:14 AM | Electricity | 6 months Policy applied. Query resolved. | 30 | 2 | 7924 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-11T13:04:02.223Z"},{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-12T09:54:31.510Z"},{"op":"R","uid":"204","un":"lulamamv","dt":"2022-04-01T08:03:28.873Z"}] | 77 | 204 | ||||||||||||||||||||||||||||||
| 8965 | 8/11/2021 12:57:44 PM | 3/28/2022 7:07:05 AM | LOG | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 7923 | 15 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"58","un":"dorelld","dt":"2021-08-11T12:57:46.194Z"},{"op":"R","uid":"58","un":"dorelld","dt":"2021-08-11T13:02:01.520Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:41:37.352Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:41:47.873Z"}] | 9 | 123 | 14 | 3/28/2022 7:07:05 AM | 15 | 14 | ||||||||||||||||||||||
| 8964 | 8/11/2021 12:54:01 PM | 8/11/2021 12:55:47 PM | 2 | 7921 | [{"op":"R","uid":"58","un":"dorelld","dt":"2021-08-11T12:54:03.173Z"},{"op":"R","uid":"58","un":"dorelld","dt":"2021-08-11T12:55:36.966Z"},{"op":"R","uid":"58","un":"dorelld","dt":"2021-08-11T12:55:47.171Z"}] | 58 | |||||||||||||||||||||||||||||||||||
| 8963 | 8/11/2021 12:43:15 PM | 8/11/2021 12:45:09 PM | SEWERAGE QUERY | Sewerage removed. Account credited with R15 724.91 on 05/2021. Query resolved. | 30 | 2 | 7920 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-11T12:41:31.417Z"}] | 77 | 214 |