Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 8966
LatestTicket
CreatedAt: 8/11/2021 1:05:46 PM
UpdatedAt: 4/1/2022 8:07:14 AM
Subject: Electricity
Description: 6 months Policy applied. Query resolved.
Priority
Disposition: 30
ConversationType: 2
Parent
Account: 7924
OpenedBy
AssignedTo
Region
Department
QueryType: 77
SubQueryType
Escalation
EscalationCron
History: [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-11T13:04:02.223Z"},{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-12T09:54:31.510Z"},{"op":"R","uid":"204","un":"lulamamv","dt":"2022-04-01T08:03:28.873Z"}]
CreatedBy
UpdatedBy
Category: 77
Subcategory
CreatedBy1
UpdatedBy1
ResolvedAt
Thread
ResolvedBy
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 204