Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
979137 37650 12/1/2022 12:17:31 PM 12/1/2022 12:17:50 PM IVR call: statement Received call for statement for account 10418567 sent message: 31894 8 2 17479 79
979136 37649 12/1/2022 12:15:32 PM 12/1/2022 12:15:33 PM IVR call: balance Received call for balance for account 10025620 undefined 7 2 339 78
979135 37648 12/1/2022 12:14:58 PM 12/1/2022 12:14:58 PM IVR call: balance Received call for balance for account 10025620 undefined 7 2 339 78
979134 37647 12/1/2022 12:14:53 PM 12/1/2022 12:14:54 PM IVR call: balance Received call for balance for account 10025620 undefined 7 2 339 78
979132 37646 12/1/2022 12:14:11 PM 12/1/2022 12:14:12 PM IVR call: balance Received call for balance for account 20082645 undefined 7 2 15885 78
979129 37645 12/1/2022 12:13:24 PM 12/1/2022 12:13:47 PM IVR call: statement Received call for statement for account 10096733 sent message: 31893 8 2 27037 79
37642 12/1/2022 12:10:46 PM 1/8/2023 7:25:44 AM over charged water usage exesive water usage with no one in the house. water charged can never be.....handed over with no previous queries dealt with......i pay a r1000 per month towards water and still you charge 3 times that......outstanding should only be on water and not rates,fire,sewage...etc...plus interest has been charged..please reverse all<div><br></div><div><br></div><div><b>QRC RESPONSE: According to the system,readings are obtained every month which records consumption used as there are movements on the meter. It is advisable to appoint a plumber to have house accessed&nbsp;for undetected&nbsp;leaks.</b></div> 27 3 17479 15 2 23 1 50 1/8/2023 7:25:44 AM 141362 15 2994 15
37644 12/1/2022 12:03:52 PM 3/7/2023 8:09:27 AM WATER PLEASE ASSIST WITH SPLIT CONSUMPTION<div>QRC Response:DATE 24/01/2023</div><div><br></div><div>Consumption decreased consumer to submit the Plumbers report.</div> 30 3 29975 114 17 2 23 1 112 143688 201 12
979116 37643 12/1/2022 12:01:34 PM 12/1/2022 12:01:35 PM IVR call: balance Received call for balance for account 10030564 undefined 7 2 24096 78
37639 12/1/2022 11:50:52 AM 1/7/2023 9:48:38 AM Incorrect billing price per KL I have not been billed for water since around January/February 2022 shortly after having a smart meter installed. After querying this month on end it has finally been billed however I have been billed the punitive rate for 114 KL resulting in a bill of over R5000 when this should be broken down per month and charged at a lesser rate accordingly. On average our household only uses around 8 KL per month and never anything over 10 KL. Please correct the pricing urgently! 27 3 29972 15 2 23 1 50 1/7/2023 9:48:38 AM 141076 11 2993 11
37641 12/1/2022 11:50:01 AM 1/22/2023 11:21:51 AM late termination please transfer water meter from 10423992 to the new owner's account.<br/><b>Journal Number</b>: [487845] 24 3 29974 112 4 2 23 1 113 203 4
37636 12/1/2022 11:48:22 AM 1/7/2023 8:59:29 AM 10190090 After 11 months of interim billing I received a correct reading only to discover that the usage was excessive. On checking the meter I found a leak in the outside bathroom. The leak has been repaired.<div><br></div><div><b>QRC Response:</b></div><div>In order for an adjustment to be done we need 3 consecutive readings after the repair date for us to determine an average, so we need 1 more reading for this query.</div><br/><b>Monitoring Reason</b>: [need 3 consecutive readings at the moment we have 2] 21 3 29969 17 2 23 1 96 141337 2991 17
979096 37640 12/1/2022 11:46:38 AM 12/1/2022 11:46:39 AM IVR call: balance Received call for balance for account 10440654 undefined 7 2 29973 78
37637 12/1/2022 11:44:01 AM 1/9/2023 11:07:00 AM late termination please transfer water meter from 10347636 to 10423391.<br/><b>Journal Number</b>: [488904] 24 3 29970 112 4 2 23 1 113 203 4
979084 37635 12/1/2022 11:39:22 AM 12/1/2022 11:39:23 AM IVR call: balance Received call for balance for account 20087869 undefined 7 2 393 78
979081 37634 12/1/2022 11:38:00 AM 12/1/2022 11:38:01 AM IVR call: balance Received call for balance for account 20087869 undefined 7 2 393 78
979077 37633 12/1/2022 11:36:53 AM 12/1/2022 11:36:54 AM IVR call: balance Received call for balance for account 20087869 undefined 7 2 393 78
37632 12/1/2022 11:35:27 AM 1/21/2023 10:55:22 AM Water query Huge billing for April 2021, please assist.<div><br></div><div><b>QRC RESONSE: Kindly ask a plumber to check around the house if there aren't&nbsp; any possible leaks.</b></div><div><b>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; If so,can the plumber provide us with a plumbers letter so that we can do an adjustment on your&nbsp;&nbsp;</b></div><div><b>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; account.</b></div> 27 3 29968 120 15 4 23 1 50 1/21/2023 10:55:22 AM 141738 15 218 15
979057 37631 12/1/2022 11:25:24 AM 12/1/2022 11:25:25 AM IVR call: balance Received call for balance for account 10360968 undefined 7 2 27625 78
979043 37630 12/1/2022 11:20:51 AM 12/1/2022 11:20:52 AM IVR call: balance Received call for balance for account 10022847 undefined 7 2 19452 78