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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
37636
LatestTicket
CreatedAt
12/1/2022 11:48:22 AM
UpdatedAt
1/7/2023 8:59:29 AM
Subject
10190090
Description
After 11 months of interim billing I received a correct reading only to discover that the usage was excessive. On checking the meter I found a leak in the outside bathroom. The leak has been repaired.<div><br></div><div><b>QRC Response:</b></div><div>In order for an adjustment to be done we need 3 consecutive readings after the repair date for us to determine an average, so we need 1 more reading for this query.</div><br/><b>Monitoring Reason</b>: [need 3 consecutive readings at the moment we have 2]
Priority
Disposition
21
ConversationType
3
Parent
Account
29969
OpenedBy
AssignedTo
17
Region
2
Department
23
QueryType
SubQueryType
Escalation
EscalationCron
History
CreatedBy
UpdatedBy
Category
1
Subcategory
96
CreatedBy1
UpdatedBy1
ResolvedAt
Thread
141337
ResolvedBy
WasCreatedByCustomer
HasIvrcall
Creator
2991
Updator
17
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