Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 0 | 188 | 7/7/2020 7:00:27 AM | 2/24/2022 11:12:21 AM | Meter Reading/incorrect meter reading billed on account 06/2020 | <br><b>Meter Reading:</b> [55]<br><b>Meter Reading Date:</b> []<div>meter reading taken on </div><span id="baseForm:a4jContentPanel"><table class="rich-table " id="baseForm:bem10024Table" style=" width:713px;class:n2j-datatable-scroller" cellpadding="0" cellspacing="0" border="0"><tbody id="baseForm:bem10024Table:tb"><tr class="rich-table-row rich-table-firstrow n2j-odd"><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id104" width="87px"><span class="n2j-row-cell" style="width: 80px;">2020/05/22</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id107" width="23px"><span class="n2j-row-cell" style="width: 24px;">3</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id110" style="text-align: right;" width="111px"><span class="n2j-row-cell" style="width: 104px;">749.000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id113" style="text-align: right;" width="103px"><span class="n2j-row-cell" style="width: 96px;">1.00000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id116" style="text-align: right;" width="119px"><span class="n2j-row-cell" style="width: 104px;">262.000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id119" width="28px"><span class="n2j-row-cell" style="width: 8px;">C</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id122" width="31px"><span class="n2j-row-cell" style="width: 30px;"></span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id125" width="87px"><span class="n2j-row-cell" style="width: 80px;">2020/06/28</span></td></tr></tbody></table></span> | 27 | 3 | 298 | 25 | 25 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"2","un":"debbiecr","dt":"2021-01-19T12:59:17.399Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-07T09:24:16.707Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-21T07:36:22.229Z"}] | 1 | 44 | 2/24/2022 11:12:21 AM | 25 | 25 | 12 | ||||||||||||||||||||
| 0 | 61088 | 187 | 7/2/2020 9:59:29 AM | 10/23/2021 7:33:34 AM | WATER | <table border="0" cellpadding="0" cellspacing="0" width="609" style="border-collapse: collapse;width:457pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="609" style="height:23.45pt;width:457pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 297 | 39 | 39 | 2 | 23 | 1 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T07:30:23.708Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T07:31:10.461Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T07:33:29.766Z"}] | 9 | 123 | 14 | 10/23/2021 7:33:34 AM | 39 | 39 | 14 | |||||||||||||||||||
| 0 | 186 | 7/2/2020 9:46:07 AM | 3/2/2022 8:22:38 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="609" style="border-collapse: collapse;width:457pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="609" style="height:23.45pt;width:457pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 296 | 37 | 37 | 3 | 23 | 1 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T07:28:17.816Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T07:29:18.913Z"}] | 9 | 123 | 14 | 3/2/2022 8:22:38 AM | 37 | 37 | 14 | ||||||||||||||||||||
| 0 | 185 | 7/2/2020 8:17:30 AM | 10/23/2021 7:27:59 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="609" style="border-collapse: collapse;width:457pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="609" style="height:23.45pt;width:457pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 295 | 39 | 39 | 2 | 23 | 1 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T07:26:29.700Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T07:27:54.457Z"}] | 9 | 123 | 14 | 10/23/2021 7:27:59 AM | 39 | 39 | 14 | ||||||||||||||||||||
| 0 | 184 | 7/2/2020 8:16:01 AM | 2/24/2022 11:08:12 AM | Account query | readings up-to-date | 27 | 3 | 294 | 39 | 22 | 2 | 23 | 1 | 48 | 525 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-11T09:16:49.097Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T09:05:30.089Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T09:05:46.671Z"}] | 1 | 48 | 2/24/2022 11:08:12 AM | 22 | 39 | 12 | |||||||||||||||||||
| 0 | 183 | 7/1/2020 2:10:25 PM | 2/24/2022 11:12:21 AM | water query apply 6mths policy | water back charge in june 2020 pilling exceeding 6mths, apply 6mths policy<br/><b>Journal Amount</b>: [2044.48] | 25 | 3 | 293 | 25 | 12 | 2 | 23 | 1 | 47 | 1911 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-08T10:43:45.415Z"}] | 1 | 47 | 2/24/2022 11:12:21 AM | 12 | 25 | 12 | |||||||||||||||||||
| 0 | 182 | 7/1/2020 9:45:20 AM | 4/12/2022 9:47:18 AM | High water consumption on account - 6 month policy | 6 month policy adjustment to be assessed and adjusted if they qualify.<div>Journal Done</div> | 27 | 3 | 266 | 10 | 10 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T06:53:06.322Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-13T08:54:07.727Z"}] | 1 | 101 | 6 | 4/12/2022 9:47:18 AM | 10 | 10 | 6 | |||||||||||||||||||
| 0 | 181 | 7/1/2020 9:15:53 AM | 4/12/2022 9:47:18 AM | 4 | 3 | 265 | 8 | 10 | 23 | 4/12/2022 9:47:18 AM | 10 | 8 | |||||||||||||||||||||||||||||
| 0 | 180 | 7/1/2020 9:02:41 AM | 4/12/2022 9:47:18 AM | Investigated and assess | consumer reported high water consumption on account 201911.<div>debt written off</div> | 27 | 3 | 264 | 10 | 10 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-21T09:07:07.227Z"}] | 1 | 95 | 4/12/2022 9:47:18 AM | 10 | 10 | 6 | ||||||||||||||||||||
| 0 | 179 | 6/30/2020 11:28:22 AM | 3/2/2022 8:22:38 AM | no valid query details submitted | <table border="0" cellpadding="0" cellspacing="0" width="212" style="border-collapse: collapse;width:159pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl64" width="212" style="height:15.0pt;width:159pt">no valid query details submitted</td></tr></tbody></table> | 27 | 3 | 254 | 37 | 37 | 4 | 23 | 12 | 108 | [{"op":"R","uid":"2","un":"debbiecr","dt":"2021-01-19T14:29:37.866Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-07T09:23:32.627Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-13T09:33:51.489Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-13T09:43:10.630Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-13T09:52:35.963Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-13T09:55:09.487Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-13T09:56:47.834Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-15T07:42:43.814Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-15T07:45:25.971Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-21T07:39:11.822Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T07:40:59.398Z"}] | 12 | 108 | 3/2/2022 8:22:38 AM | 37 | 37 | 14 | ||||||||||||||||||||
| 0 | 178 | 6/30/2020 11:16:27 AM | 3/2/2022 8:22:38 AM | WATER | <table border="0" cellpadding="0" cellspacing="0" width="609" style="border-collapse: collapse;width:457pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="609" style="height:23.45pt;width:457pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 253 | 37 | 37 | 2 | 23 | 1 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-08-04T12:27:34.088Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T07:24:18.021Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T07:25:34.723Z"}] | 9 | 123 | 14 | 3/2/2022 8:22:38 AM | 37 | 37 | 14 | ||||||||||||||||||||
| 0 | 177 | 6/30/2020 10:41:15 AM | 10/23/2021 7:23:40 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="609" style="border-collapse: collapse;width:457pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="609" style="height:23.45pt;width:457pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 252 | 39 | 39 | 2 | 23 | 1 | [{"op":"R","uid":"2","un":"debbiecr","dt":"2021-03-23T11:00:06.217Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T07:22:47.808Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T07:23:36.016Z"}] | 9 | 123 | 14 | 10/23/2021 7:23:40 AM | 39 | 39 | 14 | ||||||||||||||||||||
| 0 | 176 | 6/30/2020 10:35:46 AM | 4/12/2022 9:39:10 AM | Log Query | check reading requested.<div><br></div><div>CONSUMER PICTURE IS GREEN AND ITS OLD WATER METER SEND TO WATER WORKS WITH THE REF NO 712049</div><div>Journl Done</div> | 27 | 3 | 251 | 37 | 4 | 4 | 23 | 1 | 44 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T10:32:08.708Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T10:32:33.083Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-20T07:20:32.808Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T09:51:15.587Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T09:56:09.818Z"}] | 1 | 112 | 17 | 4/12/2022 9:39:10 AM | 4 | 37 | 17 | |||||||||||||||||||
| 0 | 59116 | 175 | 6/30/2020 9:56:21 AM | 3/2/2022 8:22:38 AM | Log Query | readings updated | 27 | 3 | 250 | 37 | 37 | 4 | 23 | 1 | 47 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-23T12:28:52.382Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-07T09:22:23.940Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-21T07:49:47.844Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-21T07:50:19.239Z"}] | 1 | 47 | 3/2/2022 8:22:38 AM | 37 | 37 | 12 | |||||||||||||||||||
| 0 | 174 | 6/30/2020 7:33:02 AM | 10/23/2021 7:22:01 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="609" style="border-collapse: collapse;width:457pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="609" style="height:23.45pt;width:457pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 249 | 39 | 39 | 2 | 23 | 1 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T07:19:52.216Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T07:21:56.664Z"}] | 9 | 123 | 14 | 10/23/2021 7:22:01 AM | 39 | 39 | 14 | ||||||||||||||||||||
| 0 | 173 | 6/29/2020 1:56:29 PM | 3/28/2022 7:08:29 AM | Log Query | LATE TERMINATION, PREVIOUS OWNER DECEASED AND ARRANGEMENT WAS MADE ON ACCOUNT <span id="baseForm:a4jContentPanel"><span class="" style="width: 128px;"> 80019436,</span></span><div><span id="baseForm:a4jContentPanel"><span class="" style="width: 128px;">10212010 NEW OWNER OPENED ACCOUNT AND APPLIED FOR INDIGENT BUT ARE STILL BLOCKED ON THE PREVIOUS OWNERS ACCOUNT.</span></span></div><div><span><span class="" style="width: 128px;"><br></span></span></div><div>From QRC:</div><div>Acc: 10050360 is still registered owner on Deeds. No Change of ownership from RM Roberts, while tenant acc: 10212010 is noted as Estate Late account.</div><div>Accounts can only be terminated upon change of ownership registered at Deeds</div> | 27 | 3 | 248 | 23 | 6 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-24T15:02:26.630Z"}] | 6 | 107 | 3/28/2022 7:08:29 AM | 6 | 23 | 3 | ||||||||||||||||||||
| 0 | 58234 | 172 | 6/29/2020 12:58:52 PM | 3/28/2022 7:10:22 AM | Log Query | CONSUMER INQUIRE REGARDING HIS WATER THAT SO HIGH<div>6 months policy journal done 20200524 period</div><br/><b>Journal Number</b>: [439597] | 28 | 3 | 247 | 23 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-16T10:16:19.066Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-12-05T09:25:41.848Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-12-05T09:26:06.115Z"}] | 1 | 101 | 3 | 23 | 3 | |||||||||||||||||||||
| 0 | 171 | 6/27/2020 10:56:31 AM | 3/28/2022 7:25:06 AM | Water Query | NO reading for a long time and interims were charged, six months policy applicable | 27 | 3 | 238 | 17 | 17 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-15T08:19:58.529Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-16T11:13:23.387Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T07:55:43.027Z"}] | 1 | 95 | 3/28/2022 7:25:06 AM | 17 | 17 | 14 | ||||||||||||||||||||
| 0 | 170 | 6/27/2020 10:26:49 AM | 3/28/2022 7:25:06 AM | Water Query | Consumer has sent a plumbers letter | 27 | 3 | 237 | 17 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-15T12:03:06.643Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-16T11:15:03.803Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T08:16:16.499Z"}] | 1 | 96 | 3/28/2022 7:25:06 AM | 17 | 17 | 14 | ||||||||||||||||||||
| 0 | 169 | 6/27/2020 10:22:24 AM | 10/13/2021 9:54:44 AM | split consumption | Transfer ownership as per registration date May 2020 to account: <span id="baseForm:a4jContentPanel">10423602</span> | 27 | 3 | 236 | 8 | 8 | 2 | 23 | 6 | 59 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-08-10T09:06:17.341Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-13T09:54:09.738Z"}] | 1 | 96 | 11 | 10/13/2021 9:54:44 AM | 8 | 8 | 11 |