Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 0 | 127739 | 485 | 9/7/2020 2:51:40 PM | 2/24/2022 11:21:35 AM | Water Meter | Consumer is got a leaking meter and the consumption is too high | 27 | 3 | 712 | 9 | 9 | 2 | 23 | 1 | 100 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-21T10:14:58.522Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T08:33:10.053Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2021-12-29T11:14:29.523Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-19T09:01:47.689Z"}] | 1 | 101 | 214 | 2/24/2022 11:21:35 AM | 9 | 9 | 214 | ||||||||||||||||||
| 0 | 484 | 9/7/2020 1:35:06 PM | 2/24/2022 11:21:35 AM | Meter Reading | Please check reading on the account | 10 | 2 | 711 | 9 | 9 | 81 | 81 | 2/24/2022 11:21:35 AM | 9 | 9 | ||||||||||||||||||||||||||
| 0 | 483 | 9/7/2020 1:32:26 PM | 2/24/2022 11:21:35 AM | Meter Reading | Consumer wants check reading on the Electricity meter, current reading 95618<div>reading updated latest is 06/2021.</div><div><br></div><div><p class="MsoNormal"><b><span lang="EN-US">Consumer is over charged in electricity ever since they have installed the new smart meter ,</span>Please kindly investigate on the issue</b>.</p></div> | 27 | 3 | 710 | 9 | 9 | 2 | 23 | 2 | 44 | [{"op":"R","uid":"2","un":"debbiecr","dt":"2021-01-19T13:00:50.271Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-07T09:38:56.150Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-14T08:08:08.768Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-14T08:10:28.403Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-13T07:36:59.830Z"}] | 2 | 44 | 2/24/2022 11:21:35 AM | 9 | 9 | 230 | ||||||||||||||||||||
| 0 | 482 | 9/7/2020 12:56:00 PM | 4/12/2022 9:43:30 AM | Meters to be closed | Consumer is querying that he sent an email for both meters to be closed but up until now the meters are not closed<div><br></div><div>From QRC:</div><div>Water # 150106517 and Electricity # 23697 has been closed and final readings charged in May 2021 billing. This is a Lease Agreement account under Land Administration and does not fall under termination category</div> | 27 | 3 | 709 | 9 | 7 | 2 | 23 | 6 | 59 | [{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-24T15:06:17.327Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-24T15:09:33.588Z"}] | 6 | 59 | 4/12/2022 9:43:30 AM | 7 | 9 | 3 | ||||||||||||||||||||
| 0 | 481 | 9/7/2020 12:52:24 PM | 4/12/2022 9:43:30 AM | leak repaired | leak repaired, documents submitted<div>readings up-to-date<br></div><div>Journal Done</div> | 27 | 3 | 708 | 7 | 7 | 2 | 23 | 1 | 48 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T09:02:56.866Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T09:05:09.263Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T12:10:49.399Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-13T10:35:16.986Z"}] | 1 | 96 | 17 | 4/12/2022 9:43:30 AM | 7 | 7 | 17 | |||||||||||||||||||
| 0 | 127559 | 480 | 9/7/2020 12:43:17 PM | 2/24/2022 11:16:33 AM | SIX MONTHS POLICY | HIGH CONSUMPTION ON WATER QUERY LOGGED BY CONSUMER | 27 | 3 | 707 | 23 | 23 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T07:59:43.039Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T08:01:26.504Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-13T10:17:18.140Z"}] | 1 | 101 | 13 | 2/24/2022 11:16:33 AM | 23 | 23 | 13 | ||||||||||||||||||
| 0 | 479 | 9/7/2020 12:27:05 PM | 4/19/2022 10:46:40 AM | Water Query | Consumer is querying high consumption for the month of July<div>Phoned consumer and he advised that there are no leaks on the property so i logged query with w/w</div><div>and also advised him of the stage 3 punitive tariff.</div> | 27 | 3 | 706 | 9 | 9 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-16T07:09:44.594Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-13T10:16:34.421Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-04-19T10:42:45.714Z"}] | 1 | 111 | 17 | 4/19/2022 10:46:40 AM | 9 | 9 | 17 | |||||||||||||||||||
| 0 | 478 | 9/7/2020 10:34:01 AM | 10/27/2021 7:58:42 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 705 | 39 | 39 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-10-24T09:58:36.769Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-25T09:35:50.177Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T07:57:32.220Z"}] | 9 | 123 | 14 | 10/27/2021 7:58:42 AM | 39 | 39 | 14 | |||||||||||||||||||
| 0 | 477 | 9/7/2020 10:28:29 AM | 3/28/2022 6:35:04 AM | Water | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 704 | 5 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-19T10:18:36.115Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T07:55:17.105Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T07:56:29.349Z"}] | 9 | 123 | 14 | 3/28/2022 6:35:04 AM | 5 | 5 | 14 | |||||||||||||||||||
| 0 | 126826 | 476 | 9/7/2020 7:35:49 AM | 3/17/2022 9:44:18 AM | METER LEAK | LEAK OF METER REPORTED,KINDLY INVESTIGATE AND RESOLVE | 27 | 3 | 703 | 37 | 37 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-06-08T08:19:36.397Z"},{"op":"R","uid":"16","un":"cumilem","dt":"2021-09-01T08:50:21.390Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-13T09:14:31.166Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-13T10:35:50.061Z"},{"op":"R","uid":"205","un":"zovuyod","dt":"2022-03-17T09:44:17.813Z"}] | 1 | 50 | 11 | 3/17/2022 9:44:18 AM | 37 | 37 | 11 | ||||||||||||||||||
| 0 | 126661 | 475 | 9/7/2020 6:29:15 AM | 8/14/2021 8:11:40 AM | Meter Reading | HIGH ELECTRICITY CONSUMPTION.<div>electricity meters closed 2020 and no charge for electricity.</div> | 27 | 3 | 702 | 32 | 32 | 2 | 23 | 2 | 44 | [{"op":"R","uid":"2","un":"debbiecr","dt":"2021-01-19T13:00:07.263Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-07T09:36:34.680Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-14T08:10:57.003Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-14T08:12:31.770Z"}] | 2 | 44 | 8/14/2021 8:11:40 AM | 32 | 32 | 12 | |||||||||||||||||||
| 0 | 474 | 9/6/2020 6:29:18 AM | 3/2/2022 7:53:56 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 700 | 34 | 34 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T07:52:59.246Z"}] | 9 | 123 | 14 | 3/2/2022 7:53:56 AM | 34 | 34 | 14 | |||||||||||||||||||
| 0 | 473 | 9/4/2020 2:04:13 PM | 3/2/2022 7:53:56 AM | Log Query | INSUFFICIENT INFO | 27 | 3 | 699 | 34 | 34 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-10-16T10:07:35.746Z"}] | 1 | 96 | 13 | 3/2/2022 7:53:56 AM | 34 | 34 | 13 | |||||||||||||||||||
| 0 | 472 | 9/3/2020 9:46:17 AM | 10/27/2021 7:52:38 AM | Previous Owner Account | Debtor is previous owner - account has not been cleared. Charges were still raised after property was sold - these should be on the new owners account. Please adjust account. I am going to close the handed over account. | 27 | 3 | 698 | 67 | 67 | 3 | 23 | 6 | 107 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T07:50:13.349Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T07:52:32.113Z"}] | 6 | 122 | 14 | 10/27/2021 7:52:38 AM | 68 | 68 | 14 | |||||||||||||||||||
| 0 | 471 | 9/3/2020 6:54:19 AM | 2/24/2022 10:34:50 AM | Log Query six months policy | in april 2020 billing consumer was back charged for more than 12 mths, apply 6mths policy | 27 | 3 | 697 | 26 | 26 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-13T09:32:59.816Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T07:48:44.375Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-04T07:33:07.110Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2021-12-23T10:00:44.073Z"}] | 1 | 101 | 13 | 2/24/2022 10:34:50 AM | 26 | 26 | 13 | |||||||||||||||||||
| 0 | 470 | 9/2/2020 2:06:31 PM | 3/8/2022 8:07:48 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 27 | 3 | 694 | 33 | 33 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T07:47:14.856Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-10T12:43:52.585Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-03-08T08:07:43.309Z"}] | 9 | 123 | 6 | 3/8/2022 8:07:48 AM | 33 | 33 | 6 | |||||||||||||||||||
| 0 | 469 | 9/2/2020 11:37:53 AM | 4/12/2022 9:47:18 AM | Water query high water consumption | High water consumption, 6 months policy to be assessed and adjusted.<br/><b>Journal Number</b>: [BJ71932000] | 27 | 3 | 693 | 10 | 10 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-08T10:49:46.190Z"}] | 1 | 95 | 4/12/2022 9:47:18 AM | 10 | 10 | 6 | ||||||||||||||||||||
| 0 | 468 | 9/2/2020 11:15:58 AM | 3/30/2022 8:22:42 AM | Log Query | ACCOUNT OVER READ<div><br></div><div>JOURNAL DONE</div> | 27 | 3 | 692 | 26 | 26 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-13T10:33:01.051Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-13T10:16:01.222Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-03-30T08:22:42.203Z"}] | 1 | 96 | 11 | 3/30/2022 8:22:42 AM | 26 | 26 | 11 | |||||||||||||||||||
| 0 | 467 | 9/2/2020 8:32:41 AM | 2/24/2022 10:34:50 AM | Log Query | 2020/08 POLICY DONE | 27 | 3 | 691 | 26 | 26 | 3 | 23 | 1 | 95 | [{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-30T11:30:52.543Z"}] | 1 | 95 | 2/24/2022 10:34:50 AM | 26 | 26 | 3 | ||||||||||||||||||||
| 0 | 466 | 9/2/2020 7:58:42 AM | 2/25/2023 8:12:01 AM | Log Query | query resolved | 27 | 3 | 690 | 26 | 17 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-13T09:56:02.864Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-13T10:06:50.438Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-13T10:15:46.673Z"}] | 1 | 96 | 11 | 2/25/2023 8:12:01 AM | 12 | 26 | 12 |