Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1288 | 2/5/2021 9:24:12 AM | 4/12/2022 9:43:30 AM | 6 months policy | high water consumption,apply 6 months policy.<div>6 months policy journal done </div><br/><b>Journal Number</b>: [120771] | 24 | 3 | 1294 | 2 | 23 | 80 | 67 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-05T09:21:01.484Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-31T13:05:00.988Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T12:07:43.778Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T12:54:36.029Z"}] | 80 | 67 | 2 | ||||||||||||||||||||||||||
| 1287 | 2/5/2021 9:09:54 AM | 2/24/2022 10:44:24 AM | water billed on previous owner account | property sold,water billed on previous owner account. | 9 | 2 | 1293 | 28 | 80 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-05T09:06:43.123Z"}] | 80 | 2/24/2022 10:44:24 AM | 28 | 28 | |||||||||||||||||||||||||||
| 1287 | 2/5/2021 9:06:00 AM | 2/24/2022 10:44:24 AM | electricity billed on previous owner account | electricity billed on previous owner account<div>Journal Done</div> | 27 | 3 | 1293 | 28 | 2 | 23 | 80 | 99 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-05T09:02:49.542Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T12:19:21.799Z"}] | 2 | 112 | 17 | 2/24/2022 10:44:24 AM | 28 | 17 | ||||||||||||||||||||||
| 1285 | 2/5/2021 8:42:16 AM | 2/24/2022 10:44:24 AM | plumbers letter submitted,leak found and repaired | high consumption of water,leak detected and repaired by plumber.<div>Credit adjustment = R9 216.42 passed.</div><div><br></div><div>Query resolved.<br><div><br></div></div> | 27 | 3 | 1291 | 28 | 2 | 23 | 80 | 96 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-02-05T08:42:47.771Z"},{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-06T10:31:41.032Z"},{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-06T10:32:37.225Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-08T11:33:53.319Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-15T11:30:31.475Z"}] | 80 | 96 | 2/24/2022 10:44:24 AM | 28 | 214 | |||||||||||||||||||||||
| 1284 | 2/5/2021 8:42:14 AM | 2/24/2022 10:44:24 AM | plumbers letter submitted | <p class="MsoNormal"><b><u><span lang="EN-ZA">RECOMMENDED: Customer is advised to</span></u></b><span lang="EN-ZA">:<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">1. Have the premises assessed for any undetected leaks (if leaks are repaired, to log a new query with a signed copy of the plumbers letter stating what was repaired, date of repairs and account information; or<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">2. If no leaks found, try and reduce the monthly usage to 20kl or less to avoid penalty charges; or<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">3. (if possible) take a picture of the meter with reading, compare with current statement and forward it to <a href="mailto:meterreading@buffalocity.gov.za">meterreading@buffalocity.gov.za</a> <o:p></o:p></span></p> | 27 | 3 | 1292 | 28 | 2 | 23 | 80 | 96 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-05T08:39:02.639Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T12:06:23.162Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-13T07:47:29.190Z"}] | 1 | 96 | 17 | 2/24/2022 10:44:24 AM | 28 | 17 | ||||||||||||||||||||||
| 1283 | 2/5/2021 8:22:20 AM | 2/5/2021 8:22:25 AM | 2 | 1290 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-02-05T08:22:54.171Z"}] | 21 | |||||||||||||||||||||||||||||||||||
| 1282 | 2/5/2021 8:13:42 AM | 3/28/2022 7:08:29 AM | leak CR journal processed | leak CR journal processed <br><b>Journal Number</b>: [203755]<div><br></div><div>Resolved Feb 2021</div> | 27 | 3 | 1289 | 6 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-02-05T08:10:30.632Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-14T10:00:44.166Z"}] | 1 | 96 | 3/28/2022 7:08:29 AM | 6 | 3 | |||||||||||||||||||||||
| 1281 | 2/5/2021 7:45:43 AM | 2/24/2022 10:44:24 AM | high consumption of water due to broken meter pending. | <div><br></div><div><table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse; width: 501pt;"><tbody><tr height="31" style="height: 23.45pt;"><td height="31" class="xl63" width="668" style="height: 23.45pt; width: 501pt;">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table></div> | 4 | 3 | 1288 | 28 | 2 | 23 | 80 | 100 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-05T07:42:31.732Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T11:59:13.378Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-13T07:52:04.341Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-13T07:52:11.426Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-13T07:52:30.509Z"}] | 9 | 123 | 20 | 2/24/2022 10:44:24 AM | 28 | 20 | ||||||||||||||||||||||
| 1281 | 2/5/2021 7:41:48 AM | 3/28/2022 7:23:36 AM | smart electricity meter installed | a smart electricity meter was installed by consumer,kindly investigated meter readings billed on account.<div><br></div><div>2021/07/14 - Requested removal/installation report for meters from Wayne Beckman<br></div><div><br></div>Journal done by billing - ELWNSO<br><b>Journal Number</b>: [527 805] | 24 | 3 | 1288 | 2 | 23 | 80 | 104 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-05T07:38:46.297Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-07-14T13:24:50.240Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-07-30T09:15:28.648Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-13T07:51:55.041Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-13T07:52:14.904Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T09:34:12.075Z"}] | 80 | 104 | 214 | ||||||||||||||||||||||||||
| 1280 | 2/5/2021 7:17:29 AM | 2/24/2022 10:44:24 AM | property sold,transfer services to new owner | property sold and services must be transfered to new owner .Credit due to previous owner.<br/><b>Refund Type</b>: [nompumleLop@buffalocity.gov.za] | 11 | 2 | 1287 | 28 | 77 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-05T07:14:23.215Z"}] | 77 | 2/24/2022 10:44:24 AM | 28 | 28 | |||||||||||||||||||||||||||
| 1279 | 2/5/2021 7:00:35 AM | 2/24/2022 10:44:24 AM | water query, six months policy | <span style="background-color: rgb(255, 255, 255);">readings updated</span> | 27 | 3 | 1286 | 28 | 2 | 23 | 80 | 47 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-05T06:57:24.128Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-21T07:50:51.671Z"}] | 80 | 47 | 2/24/2022 10:44:24 AM | 28 | 12 | |||||||||||||||||||||||
| 1278 | 2/4/2021 1:27:21 PM | 3/28/2022 7:23:36 AM | water query | water query<div>6 months policy journal done for 202004</div><br/><b>Journal Number</b>: [121463]<br/><b>Journal Amount</b>: [-R1,302.71] | 27 | 3 | 1285 | 13 | 3 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-04T13:27:54.291Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-09-02T09:02:04.981Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T11:58:34.550Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-11-02T06:28:54.604Z"}] | 1 | 101 | 3 | 3/28/2022 7:23:36 AM | 13 | 3 | ||||||||||||||||||||||
| 1277 | 2/4/2021 1:20:24 PM | 2/24/2022 11:08:12 AM | water query | <div><br></div><div><table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse; width: 501pt;"><tbody><tr height="31" style="height: 23.45pt;"><td height="31" class="xl63" width="668" style="height: 23.45pt; width: 501pt;">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table></div> | 4 | 3 | 1284 | 22 | 3 | 23 | 1 | 67 | 373 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-04T13:20:56.679Z"},{"op":"R","uid":"22","un":"asandam","dt":"2021-02-04T13:23:58.964Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T11:58:00.219Z"}] | 9 | 123 | 20 | 2/24/2022 11:08:12 AM | 22 | 20 | |||||||||||||||||||||
| 1276 | 2/4/2021 1:01:40 PM | 2/24/2022 11:08:12 AM | meter need to be linked | meter need to be linked | 4 | 2 | 1283 | 22 | 77 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-04T13:02:12.893Z"}] | 77 | 2/24/2022 11:08:12 AM | 22 | 22 | |||||||||||||||||||||||||||
| 1275 | 2/4/2021 1:00:34 PM | 2/24/2022 10:44:24 AM | water not billed for january2021 | readings updated | 27 | 3 | 1282 | 28 | 2 | 23 | 80 | 47 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-04T12:57:24.029Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-21T07:52:46.762Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-21T07:53:12.464Z"}] | 80 | 47 | 2/24/2022 10:44:24 AM | 28 | 12 | |||||||||||||||||||||||
| 1273 | 2/4/2021 12:46:58 PM | 4/29/2022 11:32:30 AM | water query | <div><br></div><div><table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse; width: 501pt;"><tbody><tr height="31" style="height: 23.45pt;"><td height="31" class="xl63" width="668" style="height: 23.45pt; width: 501pt;">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.<br>sent for check readings as there are no readings since 2020 <br><br><br></td></tr></tbody></table></div> | 27 | 3 | 1281 | 22 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-04T12:47:31.080Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T11:57:28.269Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-13T07:11:53.814Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-04-29T11:32:30.570Z"}] | 1 | 113 | 17 | 4/29/2022 11:32:30 AM | 22 | 17 | ||||||||||||||||||||||
| 1271 | 2/4/2021 12:23:29 PM | 2/24/2022 11:08:12 AM | water query | water query<div><p class="MsoNormal"><b><u><span lang="EN-ZA">RECOMMENDED: Customer is advised to</span></u></b><span lang="EN-ZA">:<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">1. Have the premises assessed for any undetected leaks (if leaks are repaired, to log a new query with a signed copy of the plumbers letter stating what was repaired, date of repairs and account information; or<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">2. If no leaks found, try and reduce the monthly usage to 20kl or less to avoid penalty charges; or<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">3. (if possible) take a picture of the meter with reading, compare with current statement and forward it to <a href="mailto:meterreading@buffalocity.gov.za">meterreading@buffalocity.gov.za</a> <o:p></o:p></span></p></div> | 27 | 3 | 1280 | 22 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-04T12:24:03.932Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T11:56:52.495Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-13T07:09:00.714Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2021-11-19T11:27:54.633Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2021-12-23T12:43:46.222Z"}] | 9 | 123 | 17 | 2/24/2022 11:08:12 AM | 22 | 17 | ||||||||||||||||||||||
| 1270 | 2/4/2021 12:22:18 PM | 2/24/2022 10:44:24 AM | 6 months policy - water query | <span style="background-color: rgb(255, 255, 255);">readings updated</span> | 27 | 3 | 1279 | 28 | 2 | 23 | 80 | 47 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-04T12:19:08.332Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-21T08:02:05.242Z"},{"op":"R","uid":"204","un":"lulamam","dt":"2021-11-11T10:01:01.570Z"}] | 80 | 47 | 2/24/2022 10:44:24 AM | 28 | 204 | |||||||||||||||||||||||
| 1269 | 2/4/2021 12:19:19 PM | 2/24/2022 11:08:12 AM | water query | water query<div>Journal Done</div> | 27 | 3 | 1278 | 22 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-04T12:19:53.337Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-13T10:58:12.903Z"}] | 1 | 101 | 17 | 2/24/2022 11:08:12 AM | 22 | 17 | ||||||||||||||||||||||
| 1268 | 2/4/2021 12:12:37 PM | 2/24/2022 11:08:12 AM | late termination | late termination,ownership not changed indigent expired. | 27 | 3 | 1277 | 22 | 2 | 23 | 77 | 107 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-04T12:13:09.295Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-07T09:17:12.543Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-07T09:17:56.731Z"}] | 77 | 107 | 2/24/2022 11:08:12 AM | 22 | 12 |