Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1308 | 2/6/2021 10:43:43 AM | 2/25/2022 9:01:52 AM | electricity query - high consumption | readings updated | 27 | 3 | 1313 | 29 | 2 | 23 | 77 | 44 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-06T10:43:46.173Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-21T07:29:13.734Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-21T07:29:36.477Z"}] | 77 | 44 | 2/25/2022 9:01:52 AM | 29 | 12 | |||||||||||||||||||||||
| 1307 | 2/6/2021 10:38:58 AM | 11/21/2021 8:13:51 AM | water query | water query<div><br></div><div>six months policy done</div><br/><b>Journal Number</b>: [566615]<br/><b>Journal Amount</b>: [1621.79] | 27 | 3 | 1312 | 75 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-06T10:39:00.133Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-24T09:58:58.095Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T12:19:37.950Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-03T07:30:57.773Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-11-21T08:13:27.354Z"}] | 1 | 101 | 8 | 11/21/2021 8:13:51 AM | 173 | 8 | ||||||||||||||||||||||
| 1306 | 2/6/2021 10:32:05 AM | 4/12/2022 9:39:10 AM | WATER QUERY 6 MONTH POLICY | six months policy applied.<br/><b>Journal Number</b>: [567028] | 24 | 3 | 1311 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-06T10:32:07.464Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T12:18:48.704Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-08T11:28:08.875Z"}] | 1 | 101 | 12 | 12 | |||||||||||||||||||||||||
| 1305 | 2/6/2021 10:27:36 AM | 2/25/2022 9:01:52 AM | leak | leak submitted a plumbers letter.<div><br></div><div>Affidavit does not refer to leak repaired, but consumer explains the status of the account and payments made to be unblocked.</div><p class="MsoNormal"><o:p></o:p></p> <p class="MsoNormal">Query resolved as no adjustment is due</p> | 27 | 3 | 1310 | 29 | 2 | 23 | 77 | 96 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-06T10:27:38.643Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-14T10:55:03.604Z"}] | 77 | 96 | 2/25/2022 9:01:52 AM | 29 | 3 | |||||||||||||||||||||||
| 1304 | 2/6/2021 10:21:28 AM | 2/25/2022 9:01:52 AM | water query | water query | 27 | 3 | 1309 | 29 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-06T10:21:29.817Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-13T09:58:16.184Z"}] | 1 | 101 | 17 | 2/25/2022 9:01:52 AM | 29 | 17 | ||||||||||||||||||||||
| 1302 | 2/6/2021 10:19:04 AM | 2/24/2022 10:44:24 AM | two water meters on one account. | <div><br></div><div><table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse; width: 501pt;"><tbody><tr height="31" style="height: 23.45pt;"><td height="31" class="xl63" width="668" style="height: 23.45pt; width: 501pt;">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table></div> | 4 | 3 | 1308 | 28 | 2 | 23 | 80 | 66 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-06T10:15:52.387Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-23T08:24:32.970Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-23T08:34:06.965Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-23T08:34:49.315Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T12:11:25.260Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T12:18:11.338Z"}] | 9 | 123 | 20 | 2/24/2022 10:44:24 AM | 118750 | 28 | 20 | |||||||||||||||||||||
| 1303 | 2/6/2021 10:17:32 AM | 2/25/2022 9:01:52 AM | incorrect readings | incorrect readings | 30 | 3 | 1307 | 2 | 23 | 77 | 44 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-06T10:17:34.154Z"},{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-06T10:17:44.734Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T12:10:21.454Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T12:55:12.647Z"}] | 77 | 44 | 20 | 20 | |||||||||||||||||||||||||
| 1301 | 2/6/2021 10:14:39 AM | 2/6/2021 10:14:41 AM | 2 | 1306 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-06T10:14:40.832Z"}] | 29 | |||||||||||||||||||||||||||||||||||
| 1300 | 2/6/2021 10:10:54 AM | 2/25/2022 9:01:52 AM | incorrect readings | <span style="background-color: rgb(255, 255, 255);">readings updated</span> | 27 | 3 | 1305 | 29 | 2 | 23 | 77 | 47 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-06T10:10:56.514Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-21T07:57:17.844Z"}] | 77 | 47 | 2/25/2022 9:01:52 AM | 29 | 12 | |||||||||||||||||||||||
| 1299 | 2/6/2021 10:05:33 AM | 10/27/2021 12:09:53 PM | water query 6 month policy | water query<br/><b>Journal Number</b>: [440465] | 24 | 3 | 1304 | 3 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-06T10:05:35.695Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-16T07:15:03.227Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-18T12:32:15.655Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T12:09:53.752Z"}] | 1 | 101 | 4 | 4 | |||||||||||||||||||||||||
| 1298 | 2/6/2021 9:10:12 AM | 2/24/2022 10:44:24 AM | high consumption of water queried by consumer | high water consumption,leaking meter reported repeatedly. | 27 | 3 | 1303 | 28 | 2 | 23 | 80 | 67 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-06T09:07:00.891Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-17T10:06:43.661Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T12:09:08.452Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-20T10:00:21.117Z"}] | 1 | 96 | 11 | 2/24/2022 10:44:24 AM | 28 | 11 | ||||||||||||||||||||||
| 1297 | 2/6/2021 8:55:12 AM | 2/24/2022 10:44:24 AM | high water consumption since installation of new meter. | high water consumption query since installation of new meter since 19/05/2019. | 27 | 3 | 1302 | 28 | 2 | 23 | 1 | 67 | 380 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-06T08:52:00.799Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-13T09:07:44.371Z"}] | 1 | 101 | 17 | 2/24/2022 10:44:24 AM | 28 | 17 | |||||||||||||||||||||
| 1297 | 2/6/2021 8:53:37 AM | 2/6/2021 8:54:48 AM | 5 | 1302 | 23 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-02-06T08:50:29.266Z"},{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-06T08:51:34.265Z"}] | 28 | ||||||||||||||||||||||||||||||||||
| 1296 | 2/6/2021 8:39:22 AM | 2/24/2022 10:44:24 AM | water query, | <p class="MsoNormal"><b><u><span lang="EN-ZA">RECOMMENDED: Customer is advised to</span></u></b><span lang="EN-ZA">:<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">1. Have the premises assessed for any undetected leaks (if leaks are repaired, to log a new query with a signed copy of the plumbers letter stating what was repaired, date of repairs and account information; or<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">2. If no leaks found, try and reduce the monthly usage to 20kl or less to avoid penalty charges; or<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">3. (if possible) take a picture of the meter with reading, compare with current statement and forward it to <a href="mailto:meterreading@buffalocity.gov.za">meterreading@buffalocity.gov.za</a> <o:p></o:p></span></p> | 27 | 3 | 1301 | 28 | 2 | 23 | 80 | 96 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-06T08:36:10.648Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T12:08:30.795Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-13T07:55:52.703Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-13T08:37:43.709Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-13T08:38:27.513Z"}] | 1 | 96 | 17 | 2/24/2022 10:44:24 AM | 28 | 17 | ||||||||||||||||||||||
| 1295 | 2/6/2021 8:28:42 AM | 3/28/2022 6:33:19 AM | Affidavit regarding leak repairs | Call logged with Waterworks (06.02.2021) to inspect meter as consumption is still excessive. <br/><b>Journal Number</b>: [978090]<br/><b>Journal Amount</b>: [R69,298.43] | 27 | 3 | 1300 | 3 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"3","un":"fareezar","dt":"2021-02-06T08:28:44.437Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-02-16T06:29:09.450Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-04-19T12:18:07.976Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-04-19T12:21:43.907Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-04-19T12:23:50.215Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-04-19T12:24:17.896Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-04-19T12:24:42.727Z"}] | 1 | 96 | 3/28/2022 6:33:19 AM | 3 | 3 | |||||||||||||||||||||||
| 1294 | 2/6/2021 8:23:00 AM | 2/24/2022 10:44:24 AM | high consumption of water | consumer querying high consumption of water,property checked for leaks and non found.<div>journal done</div> | 27 | 3 | 1299 | 28 | 2 | 23 | 80 | 67 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-06T08:19:48.527Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-14T10:22:37.063Z"}] | 1 | 96 | 6 | 2/24/2022 10:44:24 AM | 28 | 6 | ||||||||||||||||||||||
| 1292 | 2/6/2021 7:22:32 AM | 2/24/2022 10:44:24 AM | water interims billed on accountsince june 2020,plumbers letter submitted by consumer. | <span style="background-color: rgb(255, 255, 255);">readings updated</span> | 27 | 3 | 1298 | 28 | 2 | 23 | 80 | 47 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-06T07:19:20.780Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-21T07:53:38.924Z"}] | 80 | 47 | 2/24/2022 10:44:24 AM | 28 | 12 | |||||||||||||||||||||||
| 1291 | 2/6/2021 7:13:54 AM | 11/16/2021 8:39:46 AM | 2 | 1297 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-02-06T07:10:43.278Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-11-16T08:38:31.259Z"}] | 18 | |||||||||||||||||||||||||||||||||||
| 1290 | 2/6/2021 6:46:22 AM | 3/28/2022 6:35:04 AM | Water Tariff Incorrect | Water charges to be amended from residential to business tariffs (I.H)<br/><b>Journal Number</b>: [204037]<br/><b>Journal Amount</b>: [-R41,727.71] | 27 | 3 | 1296 | 5 | 2 | 23 | 1 | 50 | 645 | [{"op":"R","uid":"3","un":"fareezar","dt":"2021-02-06T06:46:24.491Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-02-15T12:38:35.738Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-12T09:43:58.064Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-12T09:45:07.494Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-12T09:45:29.991Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-12T09:45:47.037Z"}] | 1 | 50 | 3/28/2022 6:35:04 AM | 5 | 3 | ||||||||||||||||||||||
| 1289 | 2/5/2021 12:52:11 PM | 2/24/2022 10:44:24 AM | consumer awaiting refund,all documents submitted | refund request by consumer<br/><b>Refund Type</b>: [nompumleLop@buffalocity.gov.za] | 11 | 2 | 1295 | 28 | 82 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-05T12:49:01.558Z"}] | 82 | 2/24/2022 10:44:24 AM | 28 | 28 |