Details

EscalationLevel
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LatestChat
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Campaign
IsOpen
Customer: 1298
LatestTicket
CreatedAt: 2/6/2021 9:10:12 AM
UpdatedAt: 2/24/2022 10:44:24 AM
Subject: high consumption of water queried by consumer
Description: high water consumption,leaking meter reported repeatedly.
Priority
Disposition: 27
ConversationType: 3
Parent
Account: 1303
OpenedBy
AssignedTo: 28
Region: 2
Department: 23
QueryType: 80
SubQueryType: 67
Escalation
EscalationCron
History: [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-06T09:07:00.891Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-17T10:06:43.661Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T12:09:08.452Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-20T10:00:21.117Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 96
CreatedBy1
UpdatedBy1: 11
ResolvedAt: 2/24/2022 10:44:24 AM
Thread
ResolvedBy: 28
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 11