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EscalationLevel
LatestCall
LatestChat
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Campaign
IsOpen
Customer
1296
LatestTicket
CreatedAt
2/6/2021 8:39:22 AM
UpdatedAt
2/24/2022 10:44:24 AM
Subject
water query,
Description
<p class="MsoNormal"><b><u><span lang="EN-ZA">RECOMMENDED: Customer is advised to</span></u></b><span lang="EN-ZA">:<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Have the premises assessed for any undetected leaks (if leaks are repaired, to log a new query with a signed copy of the plumbers letter stating what was repaired, date of repairs and account information; or<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; If no leaks found, try and reduce the monthly usage to 20kl or less to avoid penalty charges; or<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (if possible) take a picture of the meter with reading, compare with current statement and forward it to <a href="mailto:meterreading@buffalocity.gov.za">meterreading@buffalocity.gov.za</a> <o:p></o:p></span></p>
Priority
Disposition
27
ConversationType
3
Parent
Account
1301
OpenedBy
AssignedTo
28
Region
2
Department
23
QueryType
80
SubQueryType
96
Escalation
EscalationCron
History
[{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-06T08:36:10.648Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T12:08:30.795Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-13T07:55:52.703Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-13T08:37:43.709Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-13T08:38:27.513Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
96
CreatedBy1
UpdatedBy1
17
ResolvedAt
2/24/2022 10:44:24 AM
Thread
ResolvedBy
28
WasCreatedByCustomer
HasIvrcall
Creator
Updator
17
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