Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1462 | 2/11/2021 7:25:00 AM | 3/2/2022 8:22:38 AM | LATE TERMINATION QUERY | LATE TERMINATION QUERY DONE | 27 | 3 | 1434 | 37 | 2 | 23 | 77 | 107 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-11T07:21:45.797Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-08-10T08:45:41.291Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-08-10T11:47:35.631Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T13:00:57.376Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-13T09:58:22.260Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T10:34:43.570Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-13T10:20:28.173Z"}] | 4 | 119 | 15 | 3/2/2022 8:22:38 AM | 37 | 15 | ||||||||||||||||||||||
| 1460 | 2/11/2021 7:16:52 AM | 3/2/2022 8:22:38 AM | LATE TERMINATION QUERY | LATE TERMINATION QUERY | 27 | 3 | 1433 | 37 | 2 | 23 | 77 | 107 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-11T07:13:37.611Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-07T09:00:20.675Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-08-10T10:51:41.737Z"}] | 77 | 107 | 3/2/2022 8:22:38 AM | 37 | 173 | |||||||||||||||||||||||
| 1458 | 2/11/2021 7:12:17 AM | 2/24/2022 11:08:12 AM | water query | water query ,check reading requested 15/08/2021. | 27 | 3 | 1432 | 22 | 2 | 23 | 77 | 48 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-11T07:12:19.275Z"},{"op":"R","uid":"22","un":"asandam","dt":"2021-02-11T07:13:09.652Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T08:54:39.644Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T08:55:26.280Z"}] | 77 | 48 | 2/24/2022 11:08:12 AM | 22 | 12 | |||||||||||||||||||||||
| 1457 | 2/11/2021 7:01:20 AM | 2/2/2022 12:28:44 PM | High water consumption | kindly investigate, water charge is suddenly high in one month. | 3 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-02-11T07:01:43.703Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:31:15.016Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-29T10:39:22.953Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-29T10:53:50.213Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-29T11:01:10.508Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-29T11:31:26.540Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-29T11:41:15.556Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-29T12:07:27.159Z"}] | 77 | 67 | 10 | ||||||||||||||||||||||||||||
| 1456 | 2/11/2021 6:27:49 AM | 2/2/2022 12:28:44 PM | Ownership query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 2 | 23 | 77 | 61 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-02-11T06:28:14.623Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:19:48.841Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T10:37:11.337Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | |||||||||||||||||||||||
| 1455 | 2/11/2021 5:04:32 AM | 10/28/2021 7:19:38 AM | log query | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 1431 | 39 | 2 | 23 | 1 | 44 | 506 | [{"op":"R","uid":"39","un":"tembekas","dt":"2021-02-11T05:04:55.513Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:19:07.067Z"}] | 9 | 123 | 20 | 10/28/2021 7:19:38 AM | 39 | 20 | |||||||||||||||||||||
| 1454 | 2/10/2021 2:07:49 PM | 6/30/2022 1:25:03 PM | WATER | There is a abnormal consumption<div><br></div><div>called consumer she will send affidavit</div><br/><b>Journal Number</b>: [656918] | 27 | 3 | 1430 | 75 | 4 | 23 | 1 | 67 | 505 | [{"op":"R","uid":"59","un":"lulamad","dt":"2021-02-10T14:07:52.089Z"},{"op":"R","uid":"59","un":"lulamad","dt":"2021-02-10T14:13:33.529Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-24T06:50:34.734Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-24T08:26:05.628Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-27T07:52:42.968Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-27T07:53:44.676Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:18:26.127Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:18:53.063Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2022-05-15T10:22:47.648Z"}] | 1 | 96 | 11 | 6/30/2022 1:25:03 PM | 134172 | 7 | 7 | ||||||||||||||||||||
| 1453 | 2/10/2021 1:56:51 PM | 2/2/2022 1:21:32 PM | water | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 1429 | 58 | 4 | 23 | 1 | 67 | 503 | [{"op":"R","uid":"59","un":"lulamad","dt":"2021-02-10T13:56:55.027Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:18:00.535Z"}] | 9 | 123 | 20 | 2/2/2022 1:21:32 PM | 59 | 20 | |||||||||||||||||||||
| 1452 | 2/10/2021 1:37:13 PM | 10/28/2021 7:17:46 AM | six months policy | six months policy<br/><b>Journal Number</b>: [826754] | 24 | 3 | 1428 | 3 | 23 | 1 | 95 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-02-10T13:37:16.315Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-12T12:23:34.880Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-08-07T08:35:50.729Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:17:39.104Z"}] | 1 | 101 | 20 | 20 | |||||||||||||||||||||||||
| 1451 | 2/10/2021 1:24:32 PM | 3/2/2022 8:22:38 AM | INCORRECT METER READING | readings up-to-date | 27 | 3 | 1427 | 37 | 2 | 23 | 77 | 44 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-10T13:24:36.263Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T10:14:12.114Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T10:14:30.723Z"}] | 77 | 44 | 3/2/2022 8:22:38 AM | 37 | 12 | |||||||||||||||||||||||
| 1450 | 2/10/2021 1:05:48 PM | 3/2/2022 8:22:38 AM | WATER QUERY | WATER QUERY | 27 | 3 | 1426 | 37 | 3 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-10T13:05:50.913Z"},{"op":"R","uid":"16","un":"cumilem","dt":"2021-08-02T11:33:43.154Z"},{"op":"R","uid":"16","un":"cumilem","dt":"2021-08-02T12:09:18.193Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-24T09:51:09.842Z"}] | 1 | 101 | 13 | 3/2/2022 8:22:38 AM | 37 | 13 | ||||||||||||||||||||||
| 1449 | 2/10/2021 12:25:04 PM | 4/12/2022 9:39:10 AM | water query | changed meter as a result of high water consumption. 100 percent credit due<br><b>Journal Number</b>: [535931]<div><br></div><div><b>RESPONSE QRC</b>:100% CREDIT ,JOURNAL {535931}AUTHORISED</div> | 27 | 3 | 1425 | 4 | 4 | 23 | 1 | 49 | 1827 | [{"op":"R","uid":"59","un":"lulamad","dt":"2021-02-10T12:25:28.879Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-05-05T06:59:23.980Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:16:56.483Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T10:01:44.529Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-05T08:26:57.932Z"}] | 1 | 112 | 230 | 4/12/2022 9:39:10 AM | 4 | 230 | |||||||||||||||||||||
| 1447 | 2/10/2021 12:15:33 PM | 2/2/2022 1:21:32 PM | HIGH WATER CONSUMPTION | <p class="MsoNormal"><span lang="EN-ZA">Readings reflect the consumption has still not dropped to date as the current average is above 33kl and affected with stage 3 punitive tariffs</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">We have logged a call with Waterworks to inspect the meter as well. </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">If no one has attended to the call after 2 weeks, you may follow up with them on 043 705 9123, 043 705 9234, 9235 or 9236 and quote control no: 761133</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">In the interim, I would recommend that you have the premises assessed again for any undetected leaks by doing a self-meter test</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Select a time of 2-3 hours when no water will be required.</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Take a clear picture of the meter with reading and wait 2-3 hours (ensure that no water taps are opened or toilets flushed during this time)</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Then take a another reading after 2-3 hours. If the 2<sup>nd</sup> reading has changed, it indicates there may be an existing leak of which you would need to appoint a plumber</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Unfortunately the account will not qualify for a leak credit if the consumption does not drop</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Regards</span><o:p></o:p></p> | 27 | 3 | 1424 | 58 | 4 | 23 | 1 | 50 | 2027 | [{"op":"R","uid":"59","un":"lulamad","dt":"2021-02-10T12:15:57.827Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-12T12:19:09.004Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:16:34.569Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-13T07:12:20.999Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-13T07:12:47.894Z"}] | 9 | 123 | 15 | 2/2/2022 1:21:32 PM | 59 | 15 | |||||||||||||||||||||
| 1445 | 2/10/2021 10:54:19 AM | 2/2/2022 1:21:32 PM | water | 6month policy adjustment, due from february 2019- september 2020 also consumer is experiencing high water consumption. the consumer is indigent, water works must investigate<div><span style="font-family: "Courier New", Helvetica, sans-serif; font-size: 11px; letter-spacing: 1px; white-space: pre; background-color: rgb(241, 241, 241);">W\OFF pay debit</span><br></div> | 27 | 3 | 1423 | 58 | 4 | 23 | 1 | 67 | 497 | [{"op":"R","uid":"59","un":"lulamad","dt":"2021-02-10T10:54:43.999Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-16T06:41:34.055Z"}] | 1 | 101 | 4 | 2/2/2022 1:21:32 PM | 59 | 4 | |||||||||||||||||||||
| 1444 | 2/10/2021 10:47:09 AM | 2/2/2022 1:21:32 PM | HIGH CONSUMPTION | <p class="MsoNormal"><span lang="EN-ZA">Readings reflect the consumption has still not dropped to date as the current average is above 33kl and affected with stage 3 punitive tariffs</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">We have logged a call with Waterworks to inspect the meter as well. </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">If no one has attended to the call after 2 weeks, you may follow up with them on 043 705 9123, 043 705 9234, 9235 or 9236 and quote control no: 761133</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">In the interim, I would recommend that you have the premises assessed again for any undetected leaks by doing a self-meter test</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Select a time of 2-3 hours when no water will be required.</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Take a clear picture of the meter with reading and wait 2-3 hours (ensure that no water taps are opened or toilets flushed during this time)</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Then take a another reading after 2-3 hours. If the 2<sup>nd</sup> reading has changed, it indicates there may be an existing leak of which you would need to appoint a plumber</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Unfortunately the account will not qualify for a leak credit if the consumption does not drop</span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA"> </span><o:p></o:p></p> <p class="MsoNormal"><span lang="EN-ZA">Regards</span><o:p></o:p></p> | 27 | 3 | 1422 | 58 | 4 | 23 | 1 | 67 | 496 | [{"op":"R","uid":"59","un":"lulamad","dt":"2021-02-10T10:47:34.041Z"},{"op":"R","uid":"59","un":"lulamad","dt":"2021-02-10T10:49:31.166Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:15:58.881Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-13T07:10:22.778Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-13T07:10:54.640Z"}] | 9 | 123 | 15 | 2/2/2022 1:21:32 PM | 59 | 15 | |||||||||||||||||||||
| 1443 | 2/10/2021 10:40:45 AM | 2/2/2022 1:21:32 PM | water | high water consumption | 27 | 3 | 1421 | 58 | 4 | 23 | 1 | 67 | 495 | [{"op":"R","uid":"59","un":"lulamad","dt":"2021-02-10T10:41:10.654Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-19T10:29:33.199Z"}] | 1 | 67 | 2/2/2022 1:21:32 PM | 59 | 3 | ||||||||||||||||||||||
| 1442 | 2/10/2021 10:37:29 AM | 2/10/2021 10:37:31 AM | 2 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-10T10:37:31.482Z"}] | 37 | ||||||||||||||||||||||||||||||||||||
| 1441 | 2/10/2021 10:24:28 AM | 2/2/2022 1:21:32 PM | STATEMENT | CONSUMER CAN NOT RECIVE STATEMENTS | 4 | 3 | 1420 | 58 | 4 | 23 | 93 | 57 | 493 | [{"op":"R","uid":"59","un":"lulamad","dt":"2021-02-10T10:24:56.147Z"},{"op":"R","uid":"59","un":"lulamad","dt":"2021-02-10T10:29:29.222Z"}] | 93 | 57 | 2/2/2022 1:21:32 PM | 59 | 59 | ||||||||||||||||||||||
| 1439 | 2/10/2021 10:21:04 AM | 6/30/2022 12:51:39 PM | water query consumer submiitted plumbers letter | water query consumer submitted plumbers letter<div><br></div><div>Response: Awaiting plumbers letter</div><div>Journal Done</div><br/><b>Journal Number</b>: [768015] | 27 | 3 | 1418 | 74 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-10T10:21:06.319Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:14:54.319Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-13T07:03:53.443Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-11-16T12:36:56.055Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2022-02-10T10:56:23.653Z"}] | 1 | 96 | 17 | 6/30/2022 12:51:39 PM | 134142 | 7 | 7 | |||||||||||||||||||||
| 1440 | 2/10/2021 9:55:56 AM | 8/15/2021 10:44:40 AM | Water Query | readings up-to-date | 27 | 3 | 1419 | 39 | 2 | 23 | 1 | 44 | 494 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-10T09:52:42.318Z"},{"op":"R","uid":"39","un":"tembekas","dt":"2021-02-10T10:31:09.831Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T10:44:09.268Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T10:44:40.819Z"}] | 1 | 44 | 8/15/2021 10:44:40 AM | 39 | 12 |