Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1674 | 2/17/2021 11:56:36 AM | 2/24/2022 10:44:24 AM | faulty water meter | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 1614 | 28 | 3 | 23 | 1 | 99 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-17T11:56:40.128Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T10:59:30.218Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T11:41:35.888Z"}] | 9 | 123 | 20 | 2/24/2022 10:44:24 AM | 28 | 20 | ||||||||||||||||||||||
| 1675 | 2/17/2021 11:48:52 AM | 2/24/2022 11:21:35 AM | water query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 9 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"9","un":"masibuleley","dt":"2021-02-17T11:50:33.514Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T11:58:28.774Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T10:15:06.483Z"}] | 9 | 123 | 14 | 2/24/2022 11:21:35 AM | 9 | 14 | |||||||||||||||||||||||
| 1673 | 2/17/2021 11:03:59 AM | 2/24/2022 11:08:12 AM | incorrect readings | readings up-to-date | 27 | 3 | 1613 | 22 | 2 | 23 | 77 | 44 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-17T11:04:01.964Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-06T06:59:37.413Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T09:17:06.396Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T09:17:24.439Z"}] | 77 | 44 | 2/24/2022 11:08:12 AM | 22 | 12 | |||||||||||||||||||||||
| 1672 | 2/17/2021 11:00:52 AM | 2/24/2022 11:08:12 AM | incorrect readings | readings updated | 27 | 3 | 1612 | 22 | 2 | 23 | 77 | 44 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-17T11:00:55.852Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-21T07:13:36.684Z"}] | 77 | 44 | 2/24/2022 11:08:12 AM | 22 | 12 | |||||||||||||||||||||||
| 1665 | 2/17/2021 10:57:31 AM | 2/24/2022 11:08:12 AM | incorrect readings | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 1605 | 22 | 2 | 23 | 77 | 44 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-17T10:57:33.851Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T10:59:00.480Z"}] | 9 | 123 | 20 | 2/24/2022 11:08:12 AM | 22 | 20 | ||||||||||||||||||||||
| 1671 | 2/17/2021 10:31:20 AM | 4/12/2022 9:47:18 AM | 6 MONTH POLICY | consumer reported high water consumption, 6 month policy to be assessed<br><b>Journal Number</b>: [209380]<div><br></div><div><b>RESPONSE QRC</b>: Six Month Policy 201903-201912, Journal {209380}Authorized.</div> | 27 | 3 | 1611 | 10 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"10","un":"mellozanef","dt":"2021-02-17T10:28:02.295Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T10:58:38.279Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-04T11:20:27.127Z"}] | 1 | 101 | 230 | 4/12/2022 9:47:18 AM | 10 | 230 | ||||||||||||||||||||||
| 1670 | 2/17/2021 10:21:08 AM | 4/12/2022 9:47:18 AM | 6 MONTH POLICY | 6 month policy to be assessed and adjusted<br/><b>Journal Number</b>: [211841] | 24 | 3 | 1610 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"10","un":"mellozanef","dt":"2021-02-17T10:17:50.424Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-12T12:00:17.470Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T10:57:36.057Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-13T07:12:10.815Z"}] | 1 | 101 | 20 | 20 | |||||||||||||||||||||||||
| 1669 | 2/17/2021 10:09:54 AM | 4/12/2022 9:47:18 AM | LEAK CREDIT AND 6 MONTHS POLICY | CONSUMER REPORTED LEAK AND 6 MONTH POLICY ON ACCOUNT. ACCOUNT TO BE ASSESSED.<br><b>Journal Number</b>: [211833]<div>leak credit journal approved in 20210217</div> | 27 | 3 | 1609 | 10 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"10","un":"mellozanef","dt":"2021-02-17T10:06:36.483Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T09:14:42.551Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2021-10-28T09:38:28.505Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2021-10-28T09:38:36.306Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-14T08:04:07.116Z"}] | 1 | 96 | 6 | 4/12/2022 9:47:18 AM | 10 | 6 | ||||||||||||||||||||||
| 1668 | 2/17/2021 10:04:21 AM | 3/28/2022 6:35:04 AM | DOUBLE TARIFF | TWO WATER CHARGES ON ONE ERF<div>QRC RESPONCE: 1 WATER METER CHARGING ON THIS ACCOUNT.</div> | 27 | 3 | 1608 | 5 | 4 | 23 | 1 | 50 | 2072 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-02-17T10:04:35.555Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-13T09:40:29.909Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T09:14:10.598Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-14T07:40:10.343Z"}] | 1 | 50 | 6 | 3/28/2022 6:35:04 AM | 5 | 6 | |||||||||||||||||||||
| 1667 | 2/17/2021 9:51:39 AM | 3/28/2022 6:35:04 AM | WATER CHARGE | WATER CHARGING ON OWNER ACCOUNT - TRANFSER TO TENANT<div>Water charged under both tenants 0.5 .Sharing house.</div> | 27 | 3 | 1607 | 5 | 2 | 23 | 1 | 58 | 1944 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-02-17T09:51:54.059Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-11T10:45:39.117Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-16T08:01:46.241Z"}] | 1 | 50 | 12 | 3/28/2022 6:35:04 AM | 5 | 12 | |||||||||||||||||||||
| 1666 | 2/17/2021 9:34:37 AM | 3/28/2022 6:35:04 AM | TARIFF CHARGES | WATER CHARGING ON TWO ACCOUNT BUT ONE STAND<div>QRC RESPONCE: 1 WATER METER CHARGING ON THIS ACCOUNT.</div> | 27 | 3 | 1606 | 5 | 2 | 23 | 1 | 50 | 2071 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-02-17T09:34:55.937Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-12T13:21:50.010Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-13T09:39:41.907Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T09:13:16.956Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-14T07:19:52.456Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-14T07:35:53.679Z"}] | 1 | 50 | 6 | 3/28/2022 6:35:04 AM | 5 | 6 | |||||||||||||||||||||
| 1664 | 2/17/2021 9:14:32 AM | 2/24/2022 11:08:12 AM | incorrect readings | readings up-to-date | 27 | 3 | 1604 | 22 | 2 | 23 | 77 | 44 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-17T09:14:34.747Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T09:57:15.167Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T09:57:35.220Z"}] | 77 | 44 | 2/24/2022 11:08:12 AM | 22 | 12 | |||||||||||||||||||||||
| 1662 | 2/17/2021 8:55:50 AM | 2/17/2021 8:55:52 AM | 2 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-02-17T08:55:52.188Z"}] | 21 | ||||||||||||||||||||||||||||||||||||
| 1663 | 2/17/2021 8:54:30 AM | 2/24/2022 11:08:12 AM | incorrect readings | readings up-to-date | 27 | 3 | 1602 | 22 | 2 | 23 | 77 | 44 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-17T08:54:33.329Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T10:08:24.619Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T10:08:41.811Z"}] | 77 | 44 | 2/24/2022 11:08:12 AM | 22 | 12 | |||||||||||||||||||||||
| 1661 | 2/17/2021 8:27:21 AM | 2/24/2022 11:08:12 AM | water query | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 1601 | 22 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-17T08:27:23.893Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-23T12:22:27.832Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T09:12:51.674Z"}] | 9 | 123 | 20 | 2/24/2022 11:08:12 AM | 22 | 20 | ||||||||||||||||||||||
| 1660 | 2/17/2021 8:02:27 AM | 2/2/2022 12:28:44 PM | Account consolidation | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 72 | 2 | 23 | 77 | 76 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-02-17T07:59:08.489Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T09:09:16.673Z"}] | 9 | 123 | 20 | 2/2/2022 12:28:44 PM | 73 | 20 | |||||||||||||||||||||||
| 1659 | 2/17/2021 7:54:08 AM | 2/2/2022 12:28:44 PM | High water consumption | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-02-17T07:50:50.241Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T09:08:56.295Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T10:16:23.876Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | |||||||||||||||||||||||
| 1658 | 2/17/2021 7:41:53 AM | 2/2/2022 12:28:44 PM | High electricity consumption | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 2 | 23 | 2 | 44 | 658 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-02-17T07:38:36.766Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T09:04:43.254Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T10:17:42.362Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | ||||||||||||||||||||||
| 1657 | 2/16/2021 1:50:08 PM | 2/24/2022 11:08:12 AM | duplicate meter | duplicate meter | 27 | 3 | 1600 | 22 | 4 | 23 | 77 | 66 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-16T13:46:50.262Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-23T08:39:55.879Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T09:07:40.560Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T10:19:43.272Z"}] | 1 | 112 | 4 | 2/24/2022 11:08:12 AM | 118752 | 22 | 4 | |||||||||||||||||||||
| 1656 | 2/16/2021 1:46:42 PM | 2/24/2022 11:08:12 AM | water query | water query | 27 | 3 | 1599 | 22 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"22","un":"asandam","dt":"2021-02-16T13:43:25.859Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-16T10:59:35.994Z"}] | 1 | 112 | 4 | 2/24/2022 11:08:12 AM | 22 | 4 |