Details

Conversation

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
1674
LatestTicket
CreatedAt
2/17/2021 11:56:36 AM
UpdatedAt
2/24/2022 10:44:24 AM
Subject
faulty water meter
Description
Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. 
Priority
Disposition
4
ConversationType
3
Parent
Account
1614
OpenedBy
AssignedTo
28
Region
3
Department
23
QueryType
1
SubQueryType
99
Escalation
EscalationCron
History
[{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-17T11:56:40.128Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T10:59:30.218Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T11:41:35.888Z"}]
CreatedBy
UpdatedBy
Category
9
Subcategory
123
CreatedBy1
UpdatedBy1
20
ResolvedAt
2/24/2022 10:44:24 AM
Thread
ResolvedBy
28
WasCreatedByCustomer
HasIvrcall
Creator
Updator
20