Details
Conversation
-
EscalationLevel
-
-
LatestCall
-
-
LatestChat
-
-
LatestSms
-
-
LatestEmail
-
-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
-
1668
-
LatestTicket
-
-
CreatedAt
-
2/17/2021 10:04:21 AM
-
UpdatedAt
-
3/28/2022 6:35:04 AM
-
Subject
-
DOUBLE TARIFF
-
Description
-
TWO WATER CHARGES ON ONE ERF<div>QRC RESPONCE: 1 WATER METER CHARGING ON THIS ACCOUNT.</div>
-
Priority
-
-
Disposition
-
27
-
ConversationType
-
3
-
Parent
-
-
Account
-
1608
-
OpenedBy
-
-
AssignedTo
-
5
-
Region
-
4
-
Department
-
23
-
QueryType
-
1
-
SubQueryType
-
50
-
Escalation
-
-
EscalationCron
-
2072
-
History
-
[{"op":"R","uid":"5","un":"ivanh","dt":"2021-02-17T10:04:35.555Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-13T09:40:29.909Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T09:14:10.598Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-14T07:40:10.343Z"}]
-
CreatedBy
-
-
UpdatedBy
-
-
Category
-
1
-
Subcategory
-
50
-
CreatedBy1
-
-
UpdatedBy1
-
6
-
ResolvedAt
-
3/28/2022 6:35:04 AM
-
Thread
-
-
ResolvedBy
-
5
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
-
Updator
-
6