Details

Conversation


EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
1668
LatestTicket
CreatedAt
2/17/2021 10:04:21 AM
UpdatedAt
3/28/2022 6:35:04 AM
Subject
DOUBLE TARIFF
Description
TWO WATER CHARGES ON ONE ERF<div>QRC RESPONCE: 1 WATER METER CHARGING ON THIS ACCOUNT.</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
1608
OpenedBy
AssignedTo
5
Region
4
Department
23
QueryType
1
SubQueryType
50
Escalation
EscalationCron
2072
History
[{"op":"R","uid":"5","un":"ivanh","dt":"2021-02-17T10:04:35.555Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-13T09:40:29.909Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T09:14:10.598Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-14T07:40:10.343Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
50
CreatedBy1
UpdatedBy1
6
ResolvedAt
3/28/2022 6:35:04 AM
Thread
ResolvedBy
5
WasCreatedByCustomer
HasIvrcall
Creator
Updator
6