Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1994 | 3/3/2021 7:52:30 AM | 3/28/2022 6:35:04 AM | double charge water query | double charge water query<br/><b>Journal Number</b>: [BJ71836411] | 27 | 3 | 1844 | 5 | 2 | 23 | 77 | 44 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-03-03T07:52:32.262Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-08-13T06:32:33.133Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T10:32:38.714Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T07:32:43.432Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-04T08:58:27.053Z"}] | 1 | 96 | 11 | 3/28/2022 6:35:04 AM | 5 | 11 | ||||||||||||||||||||||
| 1993 | 3/3/2021 7:41:54 AM | 2/25/2022 9:01:52 AM | water query | water query<div>debt written off 06/2021</div> | 27 | 3 | 1843 | 29 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-03-03T07:41:56.198Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-16T11:50:24.090Z"}] | 1 | 101 | 12 | 2/25/2022 9:01:52 AM | 29 | 12 | ||||||||||||||||||||||
| 1992 | 3/3/2021 7:04:23 AM | 2/25/2022 9:01:52 AM | double charge new and old meter | readings updated | 27 | 3 | 1841 | 29 | 2 | 23 | 77 | 44 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-03-03T07:04:26.055Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-21T07:26:53.303Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-21T07:27:18.225Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-21T07:27:29.223Z"}] | 77 | 44 | 2/25/2022 9:01:52 AM | 29 | 12 | |||||||||||||||||||||||
| 1991 | 3/3/2021 7:04:16 AM | 3/3/2021 7:04:23 AM | 2 | 1842 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-03-03T07:04:23.390Z"}] | 21 | |||||||||||||||||||||||||||||||||||
| 1990 | 3/3/2021 7:00:14 AM | 10/9/2022 8:51:35 AM | water query | to contact consumer for high consumption period .<div><br></div><div><b><u>QRC RESPONSE:</u></b></div><div>Query closed as acc is up to date and no plumbers letter traced.</div> | 27 | 3 | 1840 | 17 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-03-03T07:00:16.259Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T10:32:16.377Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-14T08:37:38.702Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2022-02-17T06:29:03.956Z"}] | 1 | 96 | 12 | 10/9/2022 8:51:35 AM | 3 | 3 | ||||||||||||||||||||||
| 1989 | 3/3/2021 6:44:27 AM | 2/25/2022 9:01:52 AM | water query double charge | water query<div><br></div><div>NO HC ON ACCOUNT - RATES WE DEBITED ACCOUNT NOW IS IN ORDER</div> | 27 | 3 | 1839 | 29 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-03-03T06:44:30.512Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-17T10:13:58.140Z"}] | 1 | 96 | 11 | 2/25/2022 9:01:52 AM | 29 | 11 | ||||||||||||||||||||||
| 1988 | 3/3/2021 6:32:12 AM | 2/25/2022 9:01:52 AM | water query | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 1838 | 29 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-03-03T06:32:14.550Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T10:31:54.110Z"}] | 9 | 123 | 20 | 2/25/2022 9:01:52 AM | 29 | 20 | ||||||||||||||||||||||
| 1986 | 3/3/2021 6:09:17 AM | 3/4/2022 1:17:14 PM | 2 | 1837 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-03-03T06:09:19.615Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-03-04T13:17:11.402Z"}] | 3 | |||||||||||||||||||||||||||||||||||
| 1985 | 3/2/2021 1:46:58 PM | 3/2/2021 1:47:06 PM | 1 | [{"op":"R","uid":"33","un":"luxolon","dt":"2021-03-02T13:43:32.799Z"}] | 33 | ||||||||||||||||||||||||||||||||||||
| 1985 | 3/2/2021 1:46:17 PM | 3/2/2021 1:46:19 PM | 2 | [{"op":"R","uid":"33","un":"luxolon","dt":"2021-03-02T13:42:50.882Z"}] | 33 | ||||||||||||||||||||||||||||||||||||
| 1984 | 3/2/2021 1:02:40 PM | 2/25/2022 9:01:52 AM | water query | water query <div>Journal Done</div> | 27 | 3 | 1836 | 29 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-03-02T13:02:42.822Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T07:13:16.144Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-14T08:23:22.919Z"}] | 1 | 101 | 17 | 2/25/2022 9:01:52 AM | 29 | 17 | ||||||||||||||||||||||
| 1983 | 3/2/2021 12:20:18 PM | 2/25/2022 9:01:52 AM | water query 6 month policy | account in order | 27 | 3 | 1835 | 29 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-03-02T12:20:20.896Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-16T11:49:58.521Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-17T06:36:52.849Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-17T07:33:13.743Z"}] | 1 | 101 | 12 | 2/25/2022 9:01:52 AM | 29 | 12 | ||||||||||||||||||||||
| 1982 | 3/2/2021 12:15:15 PM | 3/28/2022 7:25:06 AM | water query 6 month policy | water query,six months pol applied<br/><b>Journal Number</b>: [422734] | 24 | 3 | 1834 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-03-02T12:15:18.485Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-07T11:46:27.128Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T10:31:24.360Z"}] | 1 | 101 | 20 | ||||||||||||||||||||||||||
| 1981 | 3/2/2021 10:25:06 AM | 4/12/2022 9:47:18 AM | 6 MONTH POLICY | Consumer reported high electricity charges. <br><b>Journal Number</b>: [423693]<div><b>Response from QRC:</b></div><div>Journal Authorised.</div> | 27 | 3 | 1833 | 10 | 2 | 23 | 2 | 101 | [{"op":"R","uid":"10","un":"mellozanef","dt":"2021-03-02T10:25:11.045Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-16T10:21:57.833Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-16T10:23:29.525Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-30T06:38:28.136Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-30T08:42:23.919Z"}] | 2 | 101 | 4/12/2022 9:47:18 AM | 10 | 230 | |||||||||||||||||||||||
| 1980 | 3/2/2021 8:54:04 AM | 2/2/2022 12:28:44 PM | high water consumption | kindly investigate high water charges raised on this account. | 4 | 3 | 72 | 2 | 23 | 1 | 67 | 859 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-03-02T08:50:40.054Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T10:31:02.573Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T09:43:23.495Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | ||||||||||||||||||||||
| 1979 | 3/2/2021 8:50:22 AM | 2/2/2022 12:28:44 PM | Debtor is the previous owner | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 2 | 23 | 77 | 107 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-03-02T08:46:56.911Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T10:30:46.275Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T09:44:11.131Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | |||||||||||||||||||||||
| 1978 | 3/2/2021 8:46:55 AM | 2/2/2022 12:28:44 PM | high water consumption query | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 72 | 2 | 23 | 1 | 67 | 858 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-03-02T08:43:45.625Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T10:30:21.747Z"}] | 9 | 123 | 20 | 2/2/2022 12:28:44 PM | 73 | 20 | ||||||||||||||||||||||
| 1977 | 3/2/2021 8:31:40 AM | 2/2/2022 12:28:44 PM | high water consumption | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 72 | 2 | 23 | 1 | 67 | 857 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-03-02T08:28:14.868Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T10:29:57.134Z"}] | 9 | 123 | 20 | 2/2/2022 12:28:44 PM | 73 | 20 | ||||||||||||||||||||||
| 1976 | 3/2/2021 8:31:14 AM | 3/2/2021 8:34:01 AM | 2 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-03-02T08:31:11.305Z"},{"op":"R","uid":"28","un":"samanthaj","dt":"2021-03-02T08:33:32.386Z"}] | 28 | ||||||||||||||||||||||||||||||||||||
| 1976 | 3/2/2021 8:30:45 AM | 3/2/2021 8:34:15 AM | 2 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-03-02T08:30:42.957Z"},{"op":"R","uid":"28","un":"samanthaj","dt":"2021-03-02T08:34:08.223Z"}] | 28 |