Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2014 | 3/3/2021 11:51:23 AM | 2/25/2022 9:01:52 AM | Late termination | Late termination,Regitration date 2021/01,billing Coastal region to terminate | 27 | 3 | 1863 | 29 | 2 | 23 | 77 | 107 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-03-03T11:51:25.460Z"},{"op":"R","uid":"29","un":"thendekam","dt":"2021-03-03T11:51:34.411Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-07T09:29:54.816Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-07T09:30:24.104Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-08-10T11:18:56.035Z"}] | 77 | 107 | 2/25/2022 9:01:52 AM | 29 | 173 | |||||||||||||||||||||||
| 2013 | 3/3/2021 11:42:04 AM | 2/25/2022 9:01:52 AM | late termination | late termination | 27 | 3 | 1862 | 29 | 2 | 23 | 77 | 107 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-03-03T11:42:06.724Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-07T08:55:48.768Z"}] | 77 | 107 | 2/25/2022 9:01:52 AM | 29 | 12 | |||||||||||||||||||||||
| 2012 | 3/3/2021 11:36:55 AM | 2/25/2022 9:01:52 AM | water query | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 1861 | 29 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-03-03T11:36:57.513Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-23T10:45:37.937Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T10:36:06.894Z"}] | 9 | 123 | 20 | 2/25/2022 9:01:52 AM | 29 | 20 | ||||||||||||||||||||||
| 2011 | 3/3/2021 11:32:58 AM | 2/25/2022 9:01:52 AM | water query | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 1860 | 29 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-03-03T11:33:01.276Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T10:35:40.621Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-14T10:47:11.745Z"}] | 9 | 123 | 20 | 2/25/2022 9:01:52 AM | 29 | 20 | ||||||||||||||||||||||
| 2010 | 3/3/2021 11:01:26 AM | 2/25/2022 9:01:52 AM | water query | water query | 27 | 3 | 1859 | 29 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-03-03T11:01:29.658Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-16T10:59:37.712Z"}] | 1 | 101 | 13 | 2/25/2022 9:01:52 AM | 29 | 13 | ||||||||||||||||||||||
| 2009 | 3/3/2021 10:43:55 AM | 2/25/2022 9:01:52 AM | water query December 2020 | debt written off05/2021 | 27 | 3 | 1858 | 29 | 3 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-03-03T10:43:57.575Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T10:35:20.196Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-14T08:57:51.078Z"}] | 1 | 96 | 12 | 2/25/2022 9:01:52 AM | 29 | 12 | ||||||||||||||||||||||
| 2008 | 3/3/2021 10:38:15 AM | 2/25/2022 9:01:52 AM | water query | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 1857 | 29 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-03-03T10:38:17.849Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-17T08:35:04.381Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T10:35:00.235Z"}] | 9 | 123 | 20 | 2/25/2022 9:01:52 AM | 29 | 20 | ||||||||||||||||||||||
| 2007 | 3/3/2021 10:33:28 AM | 2/25/2022 9:01:52 AM | water query | 2020/10 Billing ,to contact consumer to submit Plumbers report. | 30 | 3 | 1856 | 4 | 23 | 77 | 44 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-03-03T10:33:30.881Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T10:34:35.080Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T07:34:38.498Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-14T09:52:48.833Z"}] | 1 | 96 | 12 | 12 | |||||||||||||||||||||||||
| 2006 | 3/3/2021 10:27:50 AM | 3/28/2022 6:33:19 AM | Plumbers letter | Plumbers letter received for leak repairs dated Dec 2020. Consumption to be monitored for 03 months | 27 | 3 | 1855 | 3 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"3","un":"fareezar","dt":"2021-03-03T10:27:52.658Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-04-19T06:27:21.289Z"}] | 1 | 96 | 3/28/2022 6:33:19 AM | 3 | 3 | |||||||||||||||||||||||
| 2004 | 3/3/2021 10:07:58 AM | 2/25/2022 9:01:52 AM | water query | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 1854 | 29 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-03-03T10:08:00.875Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T10:34:13.942Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T07:34:20.920Z"}] | 9 | 123 | 20 | 2/25/2022 9:01:52 AM | 29 | 20 | ||||||||||||||||||||||
| 2003 | 3/3/2021 9:59:08 AM | 11/2/2021 12:26:04 PM | water query | water query<div><br></div><div>CALL CONSUMER TILL VOICE MAIL .NEED EXPLANATION ABOUT WA QUERY H/C IS IN 2014.09 IF THE LEAK WAS FIXED PLUMBERS LETTER MUST BE SUBMITTED. </div><br/><b>Journal Number</b>: [709568] | 24 | 3 | 1853 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-03-03T09:59:10.665Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-16T11:01:33.009Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-20T07:39:02.591Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-29T06:52:41.951Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-02T12:25:48.161Z"}] | 1 | 96 | 4 | 4 | |||||||||||||||||||||||||
| 1999 | 3/3/2021 9:24:36 AM | 2/24/2022 10:34:50 AM | Property sold by A Cowell to Debbie Lacey | Property sold by A Cowell to D Lacey who was advised to submit/present Title Deed and Identity Document to Municipal Offices.<div>Regitration date 2021/06 billing Coastal region to terminate<br></div> | 27 | 3 | 1852 | 26 | 2 | 23 | 77 | 107 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-03T09:21:08.800Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-07T09:16:00.781Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-07T09:16:42.107Z"}] | 77 | 107 | 2/24/2022 10:34:50 AM | 26 | 12 | |||||||||||||||||||||||
| 1999 | 3/3/2021 9:24:07 AM | 3/3/2021 9:24:12 AM | 1 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-03T09:20:41.222Z"}] | 26 | ||||||||||||||||||||||||||||||||||||
| 2002 | 3/3/2021 9:15:52 AM | 2/25/2022 9:01:52 AM | water query | water query<div><br></div><div>(Update) -indigent subsidy w/offs on account </div> | 27 | 3 | 1851 | 29 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-03-03T09:15:54.589Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-16T06:40:59.949Z"}] | 1 | 50 | 13 | 2/25/2022 9:01:52 AM | 29 | 13 | ||||||||||||||||||||||
| 2001 | 3/3/2021 9:15:02 AM | 4/12/2022 9:47:18 AM | 6 MONTH POLICY | CONSUMER REPORTED HIGH WATER CONSUMPTION. <div>QUERY RESOLVED AS PER JOURNAL REF 420865</div><br/><b>Journal Amount</b>: [420865] | 25 | 3 | 1850 | 10 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"10","un":"mellozanef","dt":"2021-03-03T09:11:39.942Z"}] | 1 | 95 | 4/12/2022 9:47:18 AM | 10 | 10 | |||||||||||||||||||||||
| 2000 | 3/3/2021 9:10:33 AM | 4/12/2022 9:39:10 AM | water query 2017-2020 | water query 2017-2020<div>six months policy applied</div><br><b>Journal Number</b>: [096101]<div><br></div><div><br></div><div><b>RESPONSE QRC </b>:Six month Policy, Journal {096101}Authorized.</div> | 27 | 3 | 1849 | 4 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-03-03T09:10:35.511Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-29T09:52:55.890Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-29T09:53:39.808Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-09-03T06:53:02.146Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T10:33:35.040Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T07:33:44.083Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T12:01:31.184Z"}] | 1 | 101 | 230 | 4/12/2022 9:39:10 AM | 4 | 230 | ||||||||||||||||||||||
| 1998 | 3/3/2021 8:56:03 AM | 4/12/2022 10:47:09 AM | water query 2019-10-11 to 2020 | water query <div>Journal Done</div> | 27 | 3 | 1848 | 29 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-03-03T08:56:12.113Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T12:20:20.013Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-14T09:49:48.696Z"},{"op":"R","uid":"203","un":"babalwas","dt":"2022-04-12T10:47:10.077Z"}] | 1 | 101 | 17 | 4/12/2022 10:47:09 AM | 29 | 17 | ||||||||||||||||||||||
| 1997 | 3/3/2021 8:51:57 AM | 2/25/2022 9:01:52 AM | water query month of June-July 2020 | water query | 27 | 3 | 1847 | 29 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-03-03T08:51:59.314Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-13T09:08:37.884Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-14T10:40:44.090Z"}] | 1 | 50 | 11 | 2/25/2022 9:01:52 AM | 29 | 11 | ||||||||||||||||||||||
| 1996 | 3/3/2021 8:50:57 AM | 3/28/2022 6:33:19 AM | Leak Credit on Waterworks Repairs | Waterworks recommended leak credit for repairs dated 08/2020. Referred to Billing for adjustment<br/><b>Journal Amount</b>: [-R21,522.10] | 27 | 3 | 1846 | 3 | 2 | 23 | 1 | 49 | 870 | [{"op":"R","uid":"3","un":"fareezar","dt":"2021-03-03T08:51:00.579Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T10:33:14.502Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T07:33:19.038Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-14T08:40:38.743Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-12-19T11:25:39.026Z"}] | 1 | 96 | 3 | 3/28/2022 6:33:19 AM | 3 | 3 | |||||||||||||||||||||
| 1995 | 3/3/2021 8:38:10 AM | 2/25/2022 9:01:52 AM | water query | water query | 27 | 3 | 1845 | 29 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-03-03T08:38:12.736Z"},{"op":"R","uid":"29","un":"thendekam","dt":"2021-03-03T08:38:20.361Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-16T10:15:22.503Z"}] | 1 | 50 | 13 | 2/25/2022 9:01:52 AM | 29 | 13 |