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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
1995
LatestTicket
CreatedAt
3/3/2021 8:38:10 AM
UpdatedAt
2/25/2022 9:01:52 AM
Subject
water query
Description
water query
Priority
Disposition
27
ConversationType
3
Parent
Account
1845
OpenedBy
AssignedTo
29
Region
2
Department
23
QueryType
77
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"29","un":"thendekam","dt":"2021-03-03T08:38:12.736Z"},{"op":"R","uid":"29","un":"thendekam","dt":"2021-03-03T08:38:20.361Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-16T10:15:22.503Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
50
CreatedBy1
UpdatedBy1
13
ResolvedAt
2/25/2022 9:01:52 AM
Thread
ResolvedBy
29
WasCreatedByCustomer
HasIvrcall
Creator
Updator
13
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